Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

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Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and efficient service”

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Posted 11 months ago

Hi Robin! Thank you for the feedback and 5-star review!

Posted 11 months ago

“tried hard to fix the problem, initially, it worked but wouldn't 2nd time around (typical of technology). So I went to the supplier of the cutter, Roland who managed to sort problem it was not the computer but the program, needed to find a new cutting program (Cut Studio) other than the one (Sign Tools) that came with the design program that was compatible with the design program and Roland Cutter. Then have to convert the files to ESP to run with the new cutting program. CLEAR AS MUD”

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Posted 11 months ago

Hi Rata! It sounds like your fix was a complicated one, to say the least! We're glad to hear that the supplier Roland was able to resolve it through a complex system of changing software! Sometimes with older machines like that going to the supplier is a great way because they will know ways to make their products work, which we won't know without the insider information! Thank you for the great feedback!

Posted 11 months ago

“I found Vivek excellent. He listened to what I needed done, did it and checked everything was up and running. His explanations were easy to follow. I highly recommend him.”

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Posted 11 months ago

Hi Lynne! We are so proud to know that Vivek was able to give such a great experience for you! It's always important to us to hear how we are doing, and so knowing that Vivek was able to listen, explain and get the job done effectively is great news! Thank you for the 5-star review.

Posted 11 months ago

“I found the service in Invercargill to be of a High Standard., I will be dealing with again.”

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Posted 11 months ago

Hi Ralph! We are so proud to know that you appreciated the service we provided you down in Invercargill! We are more than happy to continue bringing support where needed in your tech world! Thank you for the review.

Posted 11 months ago

“Excellent, efficient service. Everything as promised and communicated well.”

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Posted 11 months ago

Hi there! Thank you for the feedback, we're thrilled to know our communication was on point! Thank you for the review!

Posted 11 months ago

“Regan was a great help in setting up my new laptop. She sorted some issues with my scanner and was very patient and explained the steps she was taking. I appreciate receiving SMS advising me of her expected time of arrival. I have used Geeks on Wheels three times now and am very satisfied with the staff and their delivery.”

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Posted 11 months ago

Hi Trevor! We are proud to hear that you have continued to use us and have found it a great experience every time! We're especially thrilled to know Regan was able to be a great technician for you in getting your new laptop set up, through her patience and explanations! Thank you for the 5-star review1

Posted 11 months ago

“Very helpful and knowledgeable”

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Posted 11 months ago

Hi there! Thank you for your feedback and 5-star review!

Posted 11 months ago

“good service .”

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Posted 11 months ago

Hi Roger! Thank you for the 5-star review!

Posted 11 months ago

“Same day service. Fixed computer and checked TV as well. So much easier than dropping a computer off somewhere and hoping!”

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Posted 11 months ago

Hi there! We are thrilled to hear you appreciated the ease of us coming to you! It's certainly one of the major benefits we find with our service so that it can all be resolved on the day in home and you know it's working so we're proud to hear you appreciated that! Thank you for the review!

Posted 11 months ago

“Annoyed I didn’t contact you sooner! Delightful Geek Anthony resolved all my queries with ease - huge thanks! PA”

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Posted 11 months ago

Hi Pam! We are thrilled to know that Anthony was able to get all your queries resolved! We will send your thanks his way so he gets the credit he deserves! Thank you for the review.

Posted 11 months ago

“Great service from Jared. Highly recommend Geek's service.”

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Posted 11 months ago

Hi there! Thank you for the feedback on Jared's service and high recommendations!

Posted 11 months ago

“Fantastic service, not only getting my old laptop functional again, but transferring everything to my new laptop. Thank you SamR - you're a star.”

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Posted 11 months ago

Hi Julia! We are proud to know that Sam was able to be a star for you in getting your new laptop up and running with the data from your old laptop! Thank you for the 5-star review!

Posted 11 months ago

“The tec did a good job and now the computer is faster, Great stuff”

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Posted 11 months ago

Hi Martin! Thank you for the feedback, we're thrilled to hear that your computer is faster now! If you ever need more help with any tech troubles, feel free to give us a call!

Posted 11 months ago

“Regan was amazing and Soooo helpful . Thank you Regan.”

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Posted 11 months ago

Hi Margaret! We are so proud to know that Regan was able to give such great service to you! We will send your thanks her way so she gets the credit she deserves! Thank you for the review.

Posted 11 months ago

“Excellent service by Sam.”

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Posted 11 months ago

Hi John! Thank you for the feedback on Sam and 5-star review!

Posted 11 months ago

“5 Star service,very helpful. First time user & would use again.”

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Posted 11 months ago

Hi Thomas! We are so proud to know that your first appointment was a great experience, and we hope to continue to give you great service if any other tech troubles pop up! Thank you for the review!

Posted 11 months ago

“Great service. Prompt solving of our basic virus problem as well as adding additional antivirus measures & improving overall laptop performance. Good communication regarding actions taken. would thoroughly recommend Geeks on Wheels & especially Chris who is our own Franklin based Geek, although he goes to other Auckland suburbs as well.”

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Posted 11 months ago

Hi John! We are proud to know that our technician Chris was able to help get your virus problems resolved and get you set up with antivirus and improved laptop performance! It's always great to hear when our technicians are doing well, and what skills they excel in, so we love to know that Chris' communication has been great! If you ever need future tech support, we will be happy to help! Thank you for the review!

Posted 11 months ago

“I was particularly pleased with service and information that Amandeep gave me today. He was very polite and helpful.”

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Posted 1 year ago

Hi Stephen! It's always great news to hear when a technician does a great job, and so we are proud to know that Amandeep was able to give you great service! Thank you for the review!

Posted 11 months ago

“I have found all contact to be polite and assistive. Technicians are particularly good in their approach, providing information and always fixing the problem. This applies to both those on-line (Barnaby) and those attending (regret I do not have their names) Thank you so much for all your assistance. Mirek Marcanik”

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Posted 1 year ago

Hi Mirek! We are so proud to know that you have had such good continued service from both remote support and in-person appointments! It's great to hear that our technicians not only get the problems fixed but also give good information about the problem and ways to use your computer! Thank you for the great review!

Posted 11 months ago

“Excellent assistance would certainly use again.”

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Posted 1 year ago

Hi Lexia! Thank you for the feedback and 5-star review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews