Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

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Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm a registered user of the Geek Helpline, which is a godsend. "Jim" fixed not only a new problem re lost access to Word and Firefox....both happening unexpectedly and at absolutely the most inconvenient time....but also a long-standing printing issue that at least three others had tried in vain to fix. Helpline is easy to use and cost-efficient, particularly if you're lucky enough to have someone like Jim at the other end of the phone.”

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Posted 7 months ago

Hi Marjorie, thank you kindly for your 5-star review! We're so pleased to learn that our helpline service continues to be of great value to you. It sounds like Jim went above and beyond in assisting you with your recent Word, Firefox and printing issues. This exemplifies the high standards we aim to achieve in our service, and we're so pleased Jim was able to deliver on this. We'll be sure to let him know how happy you are with his quality of service. Thanks again Marjorie for you continued support!

Posted 7 months ago

“Donovan knew what he was doing, helped me no end, in working with improved method on my PC”

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Posted 7 months ago

Hi Merryl, thanks for your positive feedback, we're stoked to hear that Donavan was able to get your PC sorted and we appreciate the 5-star review!

Posted 7 months ago

“Always dependable and informative happy with their customer service.”

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Posted 7 months ago

Hi Duncan, thank you for your kind feedback and 5-star review, we strive to have great service and a dependable team so are glad to hear you found that. Thanks again!

Posted 7 months ago

“Sashika was able to sort out our internet problems today very thoroughly and also explained it all in simple terms easily understood. Geeks service continues as per previous high standards. Also same day service which was most appreciated.”

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Posted 7 months ago

Hello! Thank you for your 5-star review. We're so pleased to hear that Sashika was able to deliver the highest of standards for your recent booking with us. We endeavour to not only provide top-notch solutions but also to impart some of our expertise in a clear and understandable manner so you feel more confident with your tech when we leave! Thanks again!

Posted 7 months ago

“Each time we have used Geeks on Wheels we have been helped. This last occasion was particularly helpful.”

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Posted 7 months ago

Hi David, thank you for the 5-star review and positive feedback. We're happy to have helped you on more than one occasion and hope to continue doing so in the future!

Posted 7 months ago

“Great service, very helpful and very knowledgeable.”

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Posted 8 months ago

Hi Debbie, many thanks for the 5-star review and kind words. We pride ourselves on our great service so are pleased to hear you found it just that.

Posted 7 months ago

“We were very happy with Vaughan. A very pleasant and efficient technician.”

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Posted 8 months ago

Hi Jenny, thank you for the positive feedback and 5-star review! We're glad to hear that Vaughan was pleasant and efficient and will be sure to pass on your kind words.

Posted 7 months ago

“I need you back asap”

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Posted 8 months ago

Hi Sue, thank you for the 4-star rating. We will give you a call today and organise a technician to come out.

Posted 7 months ago

“Sam was excellent to deal with, friendly and knowledgeable.”

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Posted 8 months ago

Hi Genaya, we appreciate the awesome feedback about Sam and your five-star rating. We hope we can help again in the future!

Posted 7 months ago

“Totally professional. Excellent communictions. More than met my expectations.”

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Posted 8 months ago

Hi Ross, thank you for the 5-star review! We always aim to provide a high level of service to our customers, so are glad to hear that in this case we not only met but exceeded your expectations.

Posted 7 months ago

“ChrisK is fantastic! Great communication - called before he arrived, listened to my concerns and fixed issue immediately. Extremely helpful and informative. Thanks Chris you are a legend!! Nicola”

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Posted 8 months ago

Hi Nicola, thank you for the glowing 5-star review and positive feedback! We're stoked to hear that ChrisK not only got your issue fixed, but was helpful and informative throughout! We'll be sure to pass on the kind words!

Posted 7 months ago

“Good service . Very helpful and communicative. Explanations given . Punctual Good listening skills”

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Posted 8 months ago

Hi Georgina! Thank you for your 5-star review and kind words. Your recognition of the skills we bring to our service means a great deal to us. Thanks again!

Posted 8 months ago

“We were having problems over a couple of weeks with our laptop telling us the disk was full and we had no memory left. We contacted Geeks on Wheels via the online booking system early this afternoon. They phoned us an hour later and said that Carlos would be available later today if that suited. We said "yes please" and sure enough Carlos turned up. An hour and a half later our problems were solved - it was quite tricky but Carlos kept on looking into things and finally found the main problem. Great same-day service. Many thanks to Geeks on Wheels/Carlos for helping us out. It's the first time we've needed help, but if ever again we need IT help you will be our first port of call.”

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Posted 8 months ago

Hi Lynda and Hamish! Thank you for your 5-star review. We're very pleased to hear that with some perseverance Carlos was able to help you with your memory and disk storage issues. We're equally thrilled that your positive experience has made us your go-to mobile tech support service. We'd be delighted to assist you should you have any troublesome tech issues in the future. Thanks again!

Posted 8 months ago

“Vaughan was polite, new what he was doing, and most of all I could understand him.”

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Posted 8 months ago

Hi Pat, thank you for your 5-star review! One of our top priorities is ensuring that our technicians not only offer expert technical advice, but also communicate in a manner that is easily understandable for our customers, all while being respectful. Thanks again!

Posted 8 months ago

“Today marks the 7th or 8th time I have called on Geeks on Wheels over the years to help me solve a problem or undertake a task I felt unable to accomplish myself. As always today's job was undertaken efficiently, quickly and without fuss by a thoroughly professional and pleasant young Geek, I remain a fan.”

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Posted 8 months ago

Hi Colin, thank you kindly for your 5-star review and for your loyalty over the years! It's important to us that we uphold the same level of high standards in every appointment and with each customer. So, we're more than pleased to hear you found your recent appointment efficient, quick and professional! Thanks again!

Posted 8 months ago

“FANTASTIC! service today thank you Josh and extra call out for Manny @ Marketing. My long list of support needed was flipped on its head into a resolved and completed list in no time at all. Manny your expertise was a real asset in solving the facebook issue in real time. Highly recommend the friendly and efficient team from initial call to book support through today. Thank you again Team.”

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Posted 8 months ago

Hi Caro, thank you for your 5-star review and generous recommendation! We're very pleased to hear both Josh and Manny were able to address your Facebook issue and attend to your extensive list of tech support needs, each leveraging off their unique expertise. Thanks again Caro! We'll let Manny and Josh know about your kind words.

Posted 8 months ago

“good service”

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Posted 8 months ago

Hi Jan, thank you for your 5-star review! We're pleased to hear you find our service good!

Posted 8 months ago

“Thankyou so much. Chris did an excellent in setting up my new HP,( Envy) Laptop Computer and transferring all the programs and emails across to my new HP Computer from my Samsung Tablet, which I will still continue to use when travelling. I am truly!!! Grateful. Chris also showed me how to perform Certain functions on my new Laptop. Sincerely, Guy King”

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Posted 8 months ago

Hi Guy, thank you kindly for your 5-star review! We're very pleased to hear the transferring of programs over to your new HP was so successful thanks to our technician Chris. We're equally very happy that Chris was able to follow up with a quick tutorial on navigating your new device! Adjusting to a new device can be challenging at times. Thanks again Guy!

Posted 8 months ago

“Vaughan let me know his timing and kept to that. Efficient, helpful, clear explanations, cheerful. Pleasure in my day.”

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Posted 8 months ago

Hi Heather thank you for your 5-star review! We're very proud to hear Vaughan delivered such a positive experience for you through our service. Thanks again!

Posted 8 months ago

“Geeks came on time, worked quickly, explained simply and clearly and all changes working.”

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Posted 8 months ago

Hi Vince, thank you for your 5-star review! It's awesome to learn that you experienced our service in line with some of our core goals: punctuality, efficiency, clear communication and overall, tech solutions! Thanks again!

Posted 8 months ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews