Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,550 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,550 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“James arrived on time & very efficiently worked through my list of queries or to dos. I find having questions written down makes it easier for the “geek” to give you the service you require. I felt really happy when he left, my devices were working & where required James had showed me what to do.”

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Posted 2 years ago

Hi Denise. We’re thrilled to get such positive feedback. Lists make our jobs very easy as it makes sure we don't miss anything and can address all your issues in the short time you have us there! Thanks for the great feedback and we look forward to helping you out again in the future.

Posted 2 years ago

“Very satisfactory visit. Michael either sorted the problems or explained the best way that I could manage them.”

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Posted 2 years ago

Hi Ruth. If you’re pleased, we’re pleased. Thank you.

Posted 2 years ago

“Justin explained things in terms I could understand and has done an excellent job”

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Posted 2 years ago

Great to hear! Thanks Jayne for the 5-star review!

Posted 2 years ago

“Great service by Paikea. Thanks Kerry”

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Posted 2 years ago

Great to hear! Thanks Kerry!

Posted 2 years ago

“Service very good indeed.”

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Posted 2 years ago

Thanks Bernie!

Posted 2 years ago

“Engineer failed to diagnose the network problem. (Another company solved the issue in 5 minutes) Took work laptop for further investigation. Didn't return laptop at arranged time. No communication. Had to lodge a complaint to get laptop returned (then get an invoice which included time to return property!)”

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Posted 2 years ago

Hi Larry. We’re sorry you had a disappointing experience. We apologise and obviously need to investigate this further. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual customer experience. We will be reaching out to your today to correct this experience.

Posted 2 years ago

“Sam was polite, helpful. patient. He coached me through the tasks he was helping me with. Very easy to talk to. everything explained and demonstrated so a non- tech could understand”

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Posted 2 years ago

Hi Pauline. If you’re pleased, we’re pleased. Thank you. Your positive experience reaffirms our focus on customer satisfaction. Sam will be delighted with your feedback. Thanks again!

Posted 2 years ago

“Michael is very patient and is great at explaining things so people who don't have a strong IT knowledge understand what he is talking about.”

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Posted 2 years ago

Thanks Val! Our technicians really value positive feedback and Michael is no exception. We look forward to the next time we can help you with your technology.

Posted 2 years ago

“Thanks for all your help. James was excellent and thoroughly professional and on time. I'll be recommending Geeks on Wheels to others”

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Posted 2 years ago

Thanks Paul! Customer satisfaction is a big driver for us and for James! Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

“Vaughan was efficient and courteous. He arrived with time to spare and had a pleasant and friendly attitude.”

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Posted 2 years ago

Hi Graeme. We really appreciate feedback from our customers about their experience. Vaughan will be delighted with your feedback. Thanks again!

Posted 2 years ago

“V competent”

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Posted 2 years ago

Thanks!

Posted 2 years ago

“I would have marked him 5 had it not been for the fact that I had to get Geeks on the phone to change the printing option. But other wise a pleasant guy to deal with.”

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Posted 2 years ago

Understandable Lawrence! That's why we have our phone support team, just in case something like that is missed during the appointment! We look forward to being able to help you again in the future if you need us!

Posted 2 years ago

“Awesome thankyou”

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Posted 2 years ago

Our pleasure Peter! Thank you for the review!

Posted 2 years ago

“The service was done quickly and efficiently and my questions answered”

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Posted 2 years ago

Thanks for the review!

Posted 2 years ago

“Pleasant, knowledgable staff and service”

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Posted 2 years ago

Thanks Georgie!

Posted 2 years ago

“Gino was friendly and incredibly patient. He completed the complex tasks competently abd taught me how to use my new email. I was extremely satisfied with the help he provided.”

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Posted 2 years ago

Hi Margaret. It’s incredibly satisfying to get such great feedback. We pride ourselves on providing friendly service and giving useful advice to our clients about the usage of their technology. Gino will be thrilled with your kind words.

Posted 2 years ago

“Arrived on time, very polite and courteous, did an excellent job, was very pleased with his knowledge and service.”

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Posted 2 years ago

Thanks Lorraine! It's great to hear our technician did an excellent job! We look forward to helping you again in the future.

Posted 2 years ago

“Lafi was good to deal with, very professional. I had needed help establishing a connection to my GP with "manage my health". When Lafi was ready to make the connection, the Practice did not answer the phone. So unfortunately I am still not any the wiser. I may have to call on your services again, I will see how far I can get”

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Posted 2 years ago

I'm sorry to hear your solution didn't get fully completed. Feel free to contact us if you need any more help with getting connected!

Posted 2 years ago

“Always use the experts I say, they make the complex simple and Geeks on Wheels deliver! Great guidance, offer of follow up and we always have a plan B, thank you team.”

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Posted 2 years ago

Thanks Mike! We do our best to provide exceptional customer service. It means a lot when our clients recognize and appreciate it!

Posted 2 years ago

“did all that needed fixing”

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Posted 2 years ago

Great to hear Adele! Thanks for the 5-star review!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,550 reviews