Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,775 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,775 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vivek is so so lovely, he is sharp and fast, reasuring and friendly and kind. He does his total best for you as fast as he can. I think you are very lucky to have such a nice guy in your company and good at his job So thank you very much”

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Posted 3 weeks ago

Hi Margaret! Thank you so much for your kind words and 5-star review! We're so glad to hear that our technician Vivek provided such a great experience—he really is fantastic at what he does. We’re lucky to have him on the team, and we’ll be sure to pass along your lovely feedback. Thanks again!

Posted 3 weeks ago

“Very impressed with the service, the tech was very helpful and pleasant to deal with. Excellent”

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Posted 3 weeks ago

Hi Chris! Thanks for your kind words and 5-star review! We're so glad you had a great experience. Providing helpful and friendly service is what we’re all about! Thanks again.

Posted 3 weeks ago

“Making the booking by phone was easy. :-) Vivek arrived and answered/fixed all my querries and explained the fixes in detail. Nothing was a problem and I am very satisified with his visit.”

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Posted 3 weeks ago

Hi Colin! We're glad to hear booking was a breeze! We’ll be sure to pass your kind words on to Vivek—he’ll be happy to know his explanations and fixes were helpful. Thanks for your 5-star review and for choosing us!

Posted 3 weeks ago

“Anuj managed to restore my emails after others had tried and given up- he has great knowledge and persistence - I’m very grateful for his help”

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Posted 4 weeks ago

Hi Colleen, thank you for your 5-star review! We're so glad to hear that Anuj's expertise and persistence made a difference. We appreciate you sharing your experience! Thanks again.

Posted 3 weeks ago

“Always helpful,good at explaining things to a grey haired techno phobe.”

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Posted 4 weeks ago

Hi Helen! Thank you for your review. We’re always happy to help and make tech a little less daunting! Thanks again.

Posted 3 weeks ago

“Extremely efficient technician”

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Posted 4 weeks ago

Hi Margaret! Thanks for your kind words and 5-star review! We’re glad to hear our technician could efficiently help with your tech issues. Thanks again.

Posted 3 weeks ago

“I found Angus a very professional young man. He helped me to get my Mac Book back up and running. He gave me some very helpful information to use on my computer. I had great service from Angus.. of Geeks on Wheels.”

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Posted 4 weeks ago

Hi Rosie! Thanks for your 5-star review! We're glad our technician Angus could get your MacBook back up and running and share some helpful tips along the way. If you ever need more help, we’re just a call away. Thanks again.

Posted 4 weeks ago

“Tom is great, always polite. Wouldn't use any other company.”

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Posted 4 weeks ago

Hi Cynthia! Thanks so much for your support! We’re very lucky to have our technician Tom on the team—he’ll be happy to hear your feedback. Looking forward to helping you again whenever you need us! Thanks again.

Posted 4 weeks ago

“I have always received excellent service from your staff. This time my laptop crashed but you were still able to retrieve all documents from my hard drive and email, thank goodness. Set up of my replacement laptop was great. Brandon is a very friiendly chap who explained everything in detail, and even took away my ancient laptop for recycling.”

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Posted 4 weeks ago

Hi Jane, thank you for your kind words and 5-star review! We're so glad we could recover your documents and get your new laptop set up smoothly. Our technician Brandon will be happy to hear your feedback—he’s great at making tech feel easy! If you ever need anything else, we’re here to help! Thanks again.

Posted 4 weeks ago

“I experienced an issue with outlook classic email . The speed of receiving or sending emails was slow. Geeks put in much time trying to resolve. Although the issue remains I cannot fault Geeks as they tried many solutions and after discussion it was agreed that it was a microsoft issue.”

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Posted 4 weeks ago

“Excellent service!”

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Posted 1 month ago

Hi Martin! Thank you for your 5-star review! We're happy to hear you find our service excellent! Thanks again.

Posted 4 weeks ago

“We found Sashika's service to be exceptionally friendly and knowledgable - most helpful for an older couple for whom IT does not come naturally! We thank Sashika for a job well done. Thanks again Regards Ray & Amanda”

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Posted 1 month ago

Hi Amanda and Ray! Thank you so much for your kind words! We're so glad to hear that our technician Sashika was able to assist you in a friendly and helpful way. We know technology can be tricky, but it's great to hear that Sashika made things easier for you both. Thanks again for choosing us, and we’re here if you need any more help in the future!

Posted 4 weeks ago

“I was very happy with the assistance I received”

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Posted 1 month ago

Hello! Thanks for your feedback and 5-star review! We're so glad we could help. Let us know if you ever need anything else! Thanks again.

Posted 4 weeks ago

“Nice guy did what he could explained everything well would do business again”

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Posted 1 month ago

Hi Sandy! Thanks for your 5-star review! We're glad to hear you had a great experience and that everything was explained clearly. We'd be happy to help again anytime, thanks again!

Posted 4 weeks ago

“Great service.Very professional.wonderful customer service skills.”

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Posted 1 month ago

Hi Thelma! Thank you for your 5-star review! We’re so glad you had a great experience with our service. Providing professional service with a friendly touch is what we’re all about! Thanks again!

Posted 4 weeks ago

“Vaughan visited to set up and get us connected when we moved house. He has helped us before. Has a lovely patient manner, and always offers practical and thoughtful suggestions. Thank you!”

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Posted 1 month ago

Hi Jenny! Thanks for your lovely 5-star review! We're so glad our technician Vaughan could help you get set up in your new home. His patience and practical advice make all the difference! Enjoy your new place, and let us know if you ever need a hand in the future. Thanks again Jenny!

Posted 4 weeks ago

“I'm a long-term customer of GoW. I have been satisfied with their service since the very first. I recently had a technician visit a new home where I was having serious problems with internet access and wifi. The technician listened carefull to my description of the issues. Careful listening seems to be a thing with all the GoW technicians. After considering what I told him, the technician set about methodically fixing several interconnected problems. All problems were fixed and my internet and wifi are now fast and problem-free. What a great bunchof people!”

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Posted 1 month ago

Wow Stuart! Thank you for being a loyal customer over the years and for your wonderful 5-star review! We're so glad to hear that our technician took the time to listen carefully and methodically solve your internet and WiFi issues. Providing thoughtful, thorough service is what we aim for, and it’s great to know it made a difference for you. Enjoy your fast, problem-free connection, and don’t hesitate to reach out if you ever need us again! Thanks again Stuart!

Posted 4 weeks ago

“The initial contack was amazing very helpful and the visiting tech was excellent. Explained things clearly”

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Posted 1 month ago

Hi Cherry! Thanks for your kind words and 5-star review! We're so glad to hear that your experience was helpful and that our technician explained everything clearly. If you ever need more assistance, we're always here to help!

Posted 4 weeks ago

“We used this service remotely for our mother, and Carlos was excellent—efficient, friendly, and well-mannered. He communicated clearly with everyone involved and resolved our issue quickly and affordably. We wish every service was this good! Thank you so much!”

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Posted 1 month ago

Hi there, thank you for such a thoughtful 5-star review of Carlos's services. Good communication can make the world of difference, and we're stoked to hear that's exactly what you experienced. We'll be sure to pass on your feedback and hope to assist in the future if needed. Thanks again!

Posted 1 month ago

“The response to the call out very prompt. Found Donavan very friendly & helpful.”

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Posted 1 month ago

Thank you for the 4-star rating and kind feedback of Donavan, we hope to help in the future if needed.

Posted 1 month ago

Geeks on Wheels is rated 4.8 based on 6,775 reviews