Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,633 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,633 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our tech Jacob was excellent on his first visit and his follow up was much appreciated.”

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Posted 1 month ago

Hi Tony! Thank you for the feedback! We're glad our technician Jacob made a great impression on his first visit and that the follow-up was helpful. We truly appreciate your kind words, thanks again!

Posted 3 weeks ago

“Geeks on Wheels provided a great service. They responded very quickly to our initial inquiry and the technician Angus did a great job assessing our Wi-Fi, recommending solutions, and installing a new Deco router system. He also gave our PCs and our TV health checks. As well as improving our connectivity Angus was also great communicating and explaining for non-technical people. We are very satisfied with the experience. Many thanks!”

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Posted 1 month ago

Hi Nick! Thank you for the fantastic 5-star review! We're happy to hear Angus provided such great service, from assessing your Wi-Fi to improving your connectivity and explaining things clearly. We're so glad you're satisfied with the experience—thanks for choosing Geeks on Wheels!

Posted 3 weeks ago

“I have already pointed out that the brand new Computer your engineer installed last week is not functioning satisfactorily. I have large concerning messages from McAfee all down the rhs of the screen telling me to delete viruses. Your engineer assured me that some threat protection is included in your package with the new computer. For information, I had these same messages on my old computer so I pain $104 within the last month to Norten but the messages still continued. The problem is probably because they had me listed as being with BTInternet and not gmail who I have been with for the last year. Please sort out this problem as you are well regarded around here and I would like to give you a better score!”

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Posted 1 month ago

“Very happy with service provided by Aman from Geeks on Wheels today. Professional, friendly and very efficient.”

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Posted 1 month ago

Hi Abbie! Thank you for your feedback! We're so pleased to hear our technician Amandeep provided professional, friendly, and efficient service. We'll be sure to pass on your kind words! Thanks again.

Posted 3 weeks ago

“Paikea was extemely friendly and hepful. Sorted eveything in a short time, then asked if there any other Tech things he could check.I would highly recommend Geeks On Wheels.”

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Posted 1 month ago

Hi Raewyn! Thank you for the great feedback and 5-star review! We’re glad Paikea could help and go the extra mile. Your recommendation means a lot, thanks again!

Posted 3 weeks ago

“Prompt & helpful with advice. Thorough in ensuring their remedy worked.”

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Posted 1 month ago

Hi Kenneth! Thank you for the feedback! We're glad you found our advice helpful and appreciated our thoroughness. Thanks again!

Posted 3 weeks ago

“This is a great team, from the very first contact by phone for help. Prompt attention, no problem is too small, and everything is explained clearly. 10 out of 10!!”

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Posted 1 month ago

Hello! Thank you so much for your kind words! We're glad to hear you had a great experience with our team. It’s always our goal to provide clear explanations and prompt, friendly service—no matter the size of the problem. Thanks for the whopping 10/10 rating!

Posted 3 weeks ago

“Angus was very knowledgeable, efficient, professional and forward thinking. Amazing service”

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Posted 1 month ago

Hi Lisa! Thank you for your awesome feedback! We're glad to hear that Angus provided knowledgeable, efficient, and forward-thinking service. We’ll be sure to pass along your kind words! Thanks again.

Posted 1 month ago

“Geeks are generally excellent. However the last technician who visited us did "too good a job" by making thei computer like " new". A lot of things which were there have disappeard. e.g. my wife and I had separate emails, but now there is only one. She used Facebook a lot, e.g. she had a Stud Page - this is no longer there. Can these missing things be found and reinstated? Please get back to me about this.[URGENT].”

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Posted 1 month ago

“I was very pleased with the work and support given by Amandeep, his warm personality and guidance and clarification was mnost appreciated.”

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Posted 1 month ago

Hi Owen! Thank you so much for your kind words and 5-star review! We’re more than happy to hear that Amandeep’s support and guidance made a positive difference. We'll be sure to share your feedback with him! Thanks again!

Posted 1 month ago

“Jacob installed Windows 11 . Excellent service and most helpful with all his explaining "what to do".”

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Posted 1 month ago

Hello! Thank you for sharing your experience! We’re glad our technician Jacob provided excellent service and took the time to explain everything clearly. We hope you enjoy Windows 11! Thanks again!

Posted 1 month ago

“Good problem solved”

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Posted 1 month ago

Hi Chris! Thank you for your 5-star review and kind words! We're happy to hear your tech problem was solved!

Posted 1 month ago

“Thank you Jack for sorting out my issues, concerns etc & your advice. Very impressive service.”

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Posted 1 month ago

Hello! Thank you for your kind words! We're glad our technician Jack could provide helpful advice and excellent service—he’ll be happy to hear your feedback! Thanks again.

Posted 1 month ago

“We didn't have to wait long for them to help us.”

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Posted 1 month ago

Hello! Thank you for your 5-star review! We're happy to hear you didn’t have to wait long. A quick, reliable service is what we aim for! Thanks again!

Posted 1 month ago

“Justin very good and very patient. However, MClient he set up didn't work and I had to speak to Videk today. Hope I'm not charged for that .... As an aside, any possibilty of increaing the print size on your invoices please.”

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Posted 1 month ago

Hi Keith! We are thrilled that Justin was patient and could give you a good experience! And don't worry—because you have your subscription to Geek Plus, any remote support calls like the one you did with Vivek are part of that subscription, so there is no further charge! We will check with the accounts team to see if increasing the invoice print size is possible and then resend it for you!

Posted 1 month ago

“Ashvin was amazing he sorted out or issues and tidied up our tv for us. Went through an explained every thing for us. I lovely man who did great work. Christine snd Bob”

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Posted 1 month ago

Thank you so much, Christine and Bob, for your kind words! We're happy to hear Ashvin provided such fantastic service and helped sort out your tech issues. If there’s anything else we can assist with, don’t hesitate to reach out. Enjoy your tidy, well-running TV setup!

Posted 1 month ago

“Lee was very good and well mannered. He listened and was very attentive. Geeks as a company is excellent whenever we have called on them for assistance. Top marks and a gold star to Lee R.”

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Posted 1 month ago

Hi Doug! Thank you for the 5-star review! We’re happy to hear that Lee provided attentive, polite service and that your experiences with Geeks have been excellent. We’ll make sure Lee gets those top marks and a well-earned gold star! If there’s anything else we can do, we’re just a call away—thanks again for your support!

Posted 1 month ago

“Always good to see Jarrod, he helps me with things I don't understand!”

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Posted 1 month ago

Hi Janet! Thank you for your kind review! It’s wonderful to hear that Jared’s visits make a difference and help clear up the tricky tech stuff. We’ll be sure to pass along your feedback to him. Don’t hesitate to reach out anytime—Jared and the team are always happy to help!

Posted 1 month ago

“It was great to have "a geek" attend my home and sort out all my tech issues. SamR sat with me and ensured I understood the changes coming with Windows 11, installed printer and malware software on all my devices and checked that my home network was working correctly. He explained in layman language what needed to be done and why. He gave helpful advice and made sure my needs were met. Wonderful - thanks!”

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Posted 1 month ago

Hi June, thank you for taking the time to leave such a detailed and thoughtful 5-star review. We will be sure to pass on your kind words to Sam and hope you have nothing but speedy and safe computing with your new device. Thank you once again for your feedback!

Posted 1 month ago

“Thank you Ryan W. Very knowledgeable & patient setting up my system. Explained the what & why as he worked. FT Dec 2024”

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Posted 1 month ago

Thank you for the 5-star review and feedback of Ryan's service, we hope to help in the future should you require it.

Posted 1 month ago

Geeks on Wheels is rated 4.8 based on 6,633 reviews