Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,459 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,459 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from KyleP. I wish other service organisations were this good!”

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Posted 1 year ago

Thank you, Alan! Kyle is an excellent addition to our staff! I'm glad to hear you enjoyed his appointment! We will send him your way again if you need more support with your tech troubles!

Posted 1 year ago

“The Geeks on Wheels computer engineer was very helpful, courteous and cheerful in carrying out work on my laptop. He carried out the work at a steady pace, listened and responded carefully to me seeking information about the Wi-fi issues, etc.”

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Posted 1 year ago

Hi Shirley, I'm so glad to hear that our technician was able to be such a superstar! We always aim to get the best of the best for our staff, because we think a human connection is important in the scary world of tech! If you ever need further tech support you know who to call!

Posted 1 year ago

“Once again very impressed with the service. The technician arrived within 45 minutes of my call. He was very helpful with his explanations. Thanks, well done!”

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Posted 1 year ago

Hi there, Henry! We’re really pleased you had such a great experience. We've recently upgraded our booking system to allow for earlier jobs, so it's great to hear how quickly we were able to get to you and get you up and running again! You know who to call if you ever need further help with your tech!

Posted 1 year ago

“Very nice service by Tim at our place from Palmerston north branch .”

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Posted 1 year ago

Hi Jigar! Thank you for the feedback! We will pass this on to Tim as he loves hearing customer feedback! We hope you enjoy your tech working again!

Posted 1 year ago

“Job No 389845 I am very happy with the performance of James M on this job”

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Posted 1 year ago

Hi Donald! So glad to hear you enjoyed James' work! He loves to help his customers! We will be sure to pass this feedback onto him. Thank you for taking the time to leave the review!

Posted 1 year ago

“Very helpful. Very friendly”

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Posted 1 year ago

Hi Raewyn! I'm so glad to hear that our technician was able to give you great service by being helpful and friendly! Thank you for the review

Posted 1 year ago

“Thanks to NOW's partnership with Geeks on Wheels I got an amazing Geeks on Wheels gentleman who sorted my printer/computer + dvd + strange USB issue. Geeks on Wheels you are a fortunate company to have such an obliging, knowledgeable, employee. I trust Kyle will not be offended at my using his name publicly. He was awesome.”

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Posted 1 year ago

Hi Connie! Really glad to hear you're enjoying our partnership with NOW! They are a great team who cares as deeply about their customers as we do! It's awesome to hear that Kyle was such a great asset to you to get your systems up and running! We will make sure to pass this on to him! Thank you so much for taking the time to leave this review!

Posted 1 year ago

“Professional as usual. On time”

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Posted 1 year ago

Hi Tony! Thanks for this great feedback! We always aim to give a high-level professional service, so we love to hear when we are successful! If you ever need further help with your tech troubles, give us a call

Posted 1 year ago

“Lafi sorted both my Malware Smart phone issue and updated my laptop security virus protection within tge hour appointnent. Polite, proffessional and an asset to Geeks on wheels. Appointment secured within day of contact. Highly recommend this company.”

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Posted 1 year ago

Hi there! Thank you for the feedback. We will be sure to pass this onto Lafi as he will love to hear that he was able to successfully help you so much! Thank you again for the high recommendations, we will be here if you ever need any further support with your tech!

Posted 1 year ago

“Tim from Geeks on wheels was fantastic, knowledgeable, and very efficient with his time. Thank you for sorting out our list of computer troubles!”

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Posted 1 year ago

Thank you, Kim! We always love to hear when our techs excel, so we will be sure to pass this on to Tim. He will be thrilled! Hope you enjoy getting more use out of your computer now!

Posted 1 year ago

“Problems remaining after visit were resolved by resetting house modem”

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Posted 1 year ago

Hi Ian. Thank you for the feedback, its displeasing to us to hear you didn’t have a positive experience. A manager will be getting in contact with you to rectify this as soon as possible.

Posted 1 year ago

“Great service & a knowledgeable technician. Thanks”

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Posted 1 year ago

Thank you, Donna! We're glad to hear that you enjoyed our technician who came to see you! We always make sure they are upskilled to a level that is worthy of the service we provide! If you ever need more help with your tech troubles, you know who to call!

Posted 1 year ago

“Always prompt in response and punctual with appointments. Very good at explaining to non-tech-savvy customers at a pace that is manageable. Job was done quickly and efficiently. Many thanks to John - Hazel”

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Posted 1 year ago

Hi there, Hazel! It's always satisfying to hear positive feedback because it tells us we are going in the right direction! We always make sure our techs are nice and clear and concise in their communication because tech jargon can be scary and confusing! Thank you for leaving such a great review!

Posted 1 year ago

“The service was very fast and efficient and the Geek explained the problems well. As always - a fantastic service”

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Posted 1 year ago

Hi Marian! So glad to hear we were able to help! Thank you for taking the time to leave a review!

Posted 1 year ago

“Great service, very appreciated the quick service”

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Posted 1 year ago

Thank you, Helen! We pride ourselves on our great service! We can't wait to help you again.

Posted 1 year ago

“Fairly successful until had to talk to a Spark person over the phone, which took half an hour to go through the process for connection. The Internet now working much of the time but not always.”

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Posted 1 year ago

Hi Milton! Thanks for sharing your experience! I'm glad to hear we could get the internet working, however if you do need further help trying to get it more consistent, feel free to give us another call on 0800 424 335 and we can have a further look!

Posted 1 year ago

“Murry is a great guy and is very helpful and knows his stuff”

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Posted 1 year ago

Thanks, Chris! We love to hear when our customers have had a great experience! We will pass this onto Martyn as we think it's important to let our techs know when they are doing well!

Posted 1 year ago

“Geeks contacted me for my laptop's annual health and security check which was done today. A problem that I did not know existed was fixed - my laptop appeared to run ok. Subscribing to Geeks IT services three years was a good decision for my needs. Included in my annual subscription is their online help service and regular broadcast 'Tips'. I also changed to their recommended superior security software.”

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Posted 1 year ago

Hi Shane! So glad to hear you're enjoying our Geek+ Club Subscription! We always aim to make sure you are fully looked after and I'm glad to hear we have succeeded in this! Sometimes when everything seems ok, there can still be issues lurking around that you don't even know are affecting you, so I'm glad we caught that out! We look forward to helping you in the future with any further tech troubles you may have!

Posted 1 year ago

“Martyn fixed all my various computer issues. Would recommend”

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Posted 1 year ago

Hi there! Thank you for this review! Martyn will be thrilled to hear you enjoyed his service! Thank you for using us, we look forward to helping you again

Posted 1 year ago

“Straight onto it, no mucking around and issue found”

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Posted 1 year ago

Hi Alan! We’re really pleased you had such a great experience. We definitely aim to fix the issue for you without any hassles! As well as looking to cover all of your other tech troubles!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,459 reviews