Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,546 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding service. Everything step was explained to me in a way that I could understand then do by myself. I was notified in plenty of time when they were coming. Everything was fixed.”

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Posted 1 year ago

Hi there! We always love hearing feedback from our customers. It's really important to us to get everything explained properly so our customers know how everything works once we leave, so it's awesome to hear you appreciated that. Thank you for the review!

Posted 1 year ago

“great service prompt and efficient”

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Posted 1 year ago

Hi Basil! Thank you for sharing your experience with us! We always work hard to offer prompt and efficient service, because we know how hard it is to be without your tech! Thank you again!

Posted 1 year ago

“Equipment setup and advice on upgrading the computers were very good.”

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Posted 1 year ago

Thanks for the awesome feedback Brett! It's great to be able to help out!

Posted 1 year ago

“Very pleased with the quick and high quality service from Vaughan.”

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Posted 1 year ago

Hi Keith! Thank you for sharing your experiences with Vaughan! We love to hear when our techs are doing well, and likewise they love the feedback too, so we will be sure to pass on this review to him. Thank you again!

Posted 1 year ago

“Vaughan was extremely helpful, fixed the problems, offered suggestions.”

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Posted 1 year ago

Hi Michael! We're so pleased to hear that you enjoyed Vaughan's visit. He loves to make sure his clients are fully supported, and that all your tech troubles are resolved, or if they can't be fixed, offering a suggestion of ways to improve your set up instead! Thank you for the review.

Posted 1 year ago

“Arrived on time as agreed, very professional and caried out a workover of laptop and, particularly PC sound issues and Outlook working. PS A little disappointed that I have lost all my Outlook Contacts which may have been inevitable but was not mentioned by the (2) contractors.”

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Posted 1 year ago

Hi there, Ron. It's great to get feedback like this back. We always aim on getting the best results possible, and hearing that your Outlook Contacts have been lost is disappointing, to say the least. I will get one of our remote support agents to contact you and see if this can be resolved.

Posted 1 year ago

“Excellent service today - and also took away a whole pile of unneeded cables etc for recycling.”

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Posted 1 year ago

Hi there! We're thrilled to hear you rate our service so highly! We always aim to offer a high-level service that people can call excellent! And it's certainly always nice to have all those cables that get built up over time. Thank you for the review!

Posted 1 year ago

“Late for appt but excellent when here. A phone call to say going to be late would have helped”

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Posted 1 year ago

Hi Brian! We love to hear feedback for our clients. We're sorry our tech was late to the appointment and didn't communicate that with you, but I'm glad to hear once they arrived that it was excellent! Thank you for the review

Posted 1 year ago

“This was somewhat frustrating for both of us. The check up of the Adata Time Machine just went on and on and after quite a bit of time it stalled The solution took a while to sort. I think Tim did his best to do this. I had suggested early that the amount of space in my computer’s hd might be the problem. Tim deleted some apps and files to increase the capacity. He deleted the files in the Time Machine. Finally it worked. It was a bit frustrating and time consuming to work out how to fix the issue. But I appreciated his perseverance.”

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Posted 1 year ago

Hi Bonnie. We definitely understand that tech can be very frustrating. Sometimes the answer to a complicated problem doesn't jump out straight away but I'm glad to hear that Tim was able to find the issue and get you going! Sometimes with tech perseverance is key! Thank you for the review.

Posted 1 year ago

“Paul B is very personable, knowledgeable and a pleasure to deal with.”

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Posted 1 year ago

Hi there, Geoff! If you’re pleased, we’re pleased. We definitely agree that Paul is an absolute pleasure, and we are so proud to have him on our team! Thank you for your review.

Posted 1 year ago

“I had a very nice Tech, Josh D. He found the offending software configuration within minutes. Whereas, I had laboured for three days. Why didn't I phone Geek on Wheels so much earlier? A very knowledgeable and pleasant gentleman to have in the house.”

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Posted 1 year ago

Hi there Jim! We really appreciate feedback from our customers about their experience. It sounds like Josh was able to figure out your tech troubles. We are glad to hear that you did end up giving us a call so we are able to help resolve your issues! Next time you need help with more tech troubles, you now know who to call!

Posted 1 year ago

“Great service thanks, friendly, quick and completed in a timely manner”

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Posted 1 year ago

Hi Carolyn, we’re really pleased you had such a great experience. We always aim to offer a good friendly and quick service. Thank you for the 5 star review!

Posted 1 year ago

“Had to wait 5 days because of demand for services, but once here the tech, BarnabyA was very good.”

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Posted 1 year ago

Hi there Bob! Thank you for sharing your feedback. Sometimes we do get busy so we are sorry about the 5-day wait time, but it's great to hear once we got to you that our tech Barnaby was able to help you! Thank you again for the review.

Posted 1 year ago

“Makes life so easy for this technically challenged old girl, great service.”

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Posted 1 year ago

Hi there! It’s incredibly satisfying to get such great feedback. It's pleasing to hear we are able to help make life easier! Thank you for the review.

Posted 1 year ago

“The second time we have GoW, and Vaughan was every bit as good as our previous experience - excellent. He listened to us, gave good advice, solved the multiple problems we seemed to have, and everything worked sweetly when he finished. Definitely worth the time and money.”

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Posted 1 year ago

Thank you, Earl! We love to hear back from our customers, and it's awesome to hear that we were able to bring consistent good service throughout our visits. We aim to get the best technicians possible to ensure that every appointment will feel as good as the previous one. Thank you for the review!

Posted 1 year ago

“Justin, is an excellent representative for your company - extremely professional who knows his job! He answered numerous questions from setting up the equipment to purchasing a new tv and the best size! He is extremely competent and his positive attitude is a huge plus. We highly recommend his ability/availability to others. Regards Norma woodhouse”

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Posted 1 year ago

Hi Norma, we really appreciate feedback from our customers about their experience. It's great to hear that Justin was such a good asset to you! We definitely agree he is excellent at what he does, and loves to help his customers get the best possible solution for them! We are glad you had such an awesome time with Justin! Thank you for taking the time to leave this review.

Posted 1 year ago

“Excellent experience from start to finish. The person on the phone was great to deal with, managed to get the job booked in the same day. Lafi was brilliant at his job - professional, patient, and a clear communicator. I'll definitely be using Geeks on Wheels again.”

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Posted 1 year ago

Hi there, we are really grateful for your feedback! We always aim to have great service from the call center to the technician you receive! We think it's important that your whole journey through Geeks on Wheels is as fun and easy as possible. We are glad Lafi was able to help you with your tech troubles! Thank you for the review.

Posted 1 year ago

“Speedy, efficient and thorough! I appreciate the explanations provided and the attention to detail. Kyle is a credit to the team! Highly recommended.”

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Posted 1 year ago

Hi there! Thank you for sharing your experience with Kyle! He loves what he does and ensures that his customers get the best possible experience! We definitely agree he is a superstar. We will be sure to pass this feedback onto him.

Posted 1 year ago

“Excellent help and quick”

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Posted 2 years ago

Hi Joseph! We're thrilled to hear this feedback, we always aim to be quick and helpful! Thank you for sharing your experience.

Posted 1 year ago

“Thank you for sending me your young man. He has got my computer going even better than it was before. I shall certainly recommend Geeks on Wheels to anyone who needs a repair. Margaret Hawkins.”

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Posted 2 years ago

Hi Margaret! You're welcome, and thank you for trusting us with your tech! We always love to make your tech go even better than it was before! We appreciate the recommendations and we are always happy to help if you ever have any future tech issues! Thank you for the review

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,546 reviews