Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,549 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,549 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and friendly service – fixed my two specific issues and did a general clean-up of my Mac.”

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Posted 2 years ago

Hi Geoff, glad to hear we were able to fix up your issues and help you a little bit more! We pride ourselves on good service, so thank you for letting us know that we are achieving those goals!

Posted 2 years ago

“Josh was such a great help to me as I had been scammed. Josh cleaned all devises and explained a few handy tips and what to look out for. Really appreciate the assistance and his service. Would totally recommend you guys.”

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Posted 2 years ago

Hi there, Marie! Scammers are the absolute worst, but we are glad that Josh was able to resolve those issues and give you tips to avoid any future scams! Stay safe out in the online world.

Posted 2 years ago

“John was so great in sorting us out was impressed with his help as we are not very good on computers etc., thank you John”

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Posted 2 years ago

Thank you for the review, Brian! John is certainly a great tech and he will be happy to hear you think so too!

Posted 2 years ago

“Jack was very helpful and did the job with no hassles.”

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Posted 2 years ago

Hi there Barbara! Thank you for the kind review! We will pass this on to Jack, he will love to hear the feedback!

Posted 2 years ago

“Great service .Good advise given . Manner polite and approachable. Good knowledge of what the problem was Solved easily . I highly recommended Geeks on wheels money worth spending”

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Posted 2 years ago

Hi Georgina! Thank you for the high praise and recommendation! So happy to hear that we were able to give good, polite, approachable service! If you ever need more help with your tech troubles give us a call!

Posted 2 years ago

“I used the chat function initially as I didn't want to get a tech out until I knew it was an issue they could actually help with. The tech who came out was super lovely but wasn't aware of any workarounds to the issue I had so had to google like I had - the workaround found online didn't help so the tech rang a colleague for further advice & as it turns out it's a hardware issue so no workaround could resolve it and I was then given some info passed on from the other tech re what I need to purchase to try to resolve the issue. I think in terms of value for money this is advice I could have been given from the chat rather than a tech coming out & paying $152 for this advice. A bit disappointed to be honest.”

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Posted 2 years ago

Hi Donna. Thanks for sharing your experience. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. Thank you for taking the time to discuss this with our Auckland manager to come to a solution. Please feel free to call 0800 424 335 if there is anything else you may need. Thanks again for the feedback!

Posted 2 years ago

“Resolved all my issues efficiently and promptly”

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Posted 2 years ago

Hi Don! Glad to hear we were able to help sort out all your tech troubles! Thank you for the review.

Posted 2 years ago

“very knowledgeable, fast service.”

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Posted 2 years ago

Thank you for the great review, Lee!

Posted 2 years ago

“I was really happy with the service I received from Paikea, he was ver patient sorted out my computer issue and had a look at our Wifi, we decided to up grade this and he made sure all the devices were working.”

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Posted 2 years ago

Hi there, Chantelle! Paikea is a great technician and he will be thrilled to hear this. Thank you for taking the time to leave a great review!

Posted 2 years ago

“Problems fixed in record time”

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Posted 2 years ago

Thank you so much, Helen! Glad to hear we could sort out the issue so quickly!

Posted 2 years ago

“Prompt response time and problem sorted quickly. Always appreciate the fact that the Geeks spend the rest of the first hour sorting any other problems we have. :)”

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Posted 2 years ago

Hi Anne! We always want to make sure your devices are in perfect working order so checking those other issues is key!! Thank you so much for the review.

Posted 2 years ago

“I had some questions arising from a visit by a technician today Then manager rang me up very promptly and fully answered and addressed my concerns. This shows great management and good communication processes by the company. I still recommend them”

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Posted 2 years ago

Hi Peter! Glad to hear we were able to get back to you and get things all sorted! We appreciate your willingness to give us the chance to resolve the issues!

Posted 2 years ago

“Pleasant professional quick service and solved the problem”

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Posted 2 years ago

Thank you for the kind review! We always aim to have a great experience :)

Posted 2 years ago

“Ross was an excellent communicator and we were very happy with his service.”

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Posted 2 years ago

Hi Mike! It's great to hear that Ross was a great technician for you! Thank you for the review!

Posted 2 years ago

“Prompt and efficient”

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Posted 2 years ago

Thank you, Noel!

Posted 2 years ago

“Competent technician Got a difficult job done”

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Posted 2 years ago

Thank you, Sidney! Happy to hear our technician was able to sort out those sticky tech situations you can find yourself in! If you ever need extra tech help, we are happy to be of assistance!

Posted 2 years ago

“The technologist was extremely pleasant and polite, answered all my questions clearly and courteously, and gave helpful advice on the present and future health of my computer.”

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Posted 2 years ago

Hi Sheanagh! So good to hear that our technician was able to sort out all your questions and communicate clearly. Tech jargon sucks! If you ever need more help with your tech, feel free to give us a call!

Posted 2 years ago

“Fantastic service.”

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Posted 2 years ago

Thank you so much for the review, Wendy!

Posted 2 years ago

“Always phone to say if ok to arrive early.”

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Posted 2 years ago

Thank you for the review, Cynthia! We agree communication is vital!

Posted 2 years ago

“Our computer was extremely slow, Harry visited & confirmed my thoughts that it was an age thing but he managed to find a few things that sped her up a bit so we might get another year or so out of her. Thanks Harry!”

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Posted 2 years ago

HI Rae! Glad to hear that Harry could help get a little bit more life out of your computer! If you ever need a new one, or data transferred over to a new one, we are here to help! Thank you for the review

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,549 reviews