Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,460 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always, excellent service”

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Posted 2 years ago

Hi there Cheryl! Glad to hear we continue to give you a positive experience

Posted 2 years ago

“Great service. Prompt contact and the technician was very competent. I'm finding that good old-fashioned customer service and common sense are very rare in most businesses these days but Mike who came out to look at the fault and also the initial contact with the lady in reception was fantastic. I'm very pleased with every single aspect of this service. highly recommend using this company.”

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Posted 2 years ago

Hi there Dan! Glad to hear you loved our experience, we aim to give a great service through and through so to hear this feedback tells us we are on the right track! Awesome to hear that Mike did so well. Look forward to helping you again in the future.

Posted 2 years ago

“Michael was pleasant and easy to deal with. Unfortunately, he was unable to diagnose what was wrong with the computer, it is still not responding as it should on startup. I will probably be contacting you again soon. Kay”

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Posted 2 years ago

Hi Kay, that's a shame to hear we couldn't diagnose the issue. Let us know when you want us to have a look again.

Posted 2 years ago

“Martyn was fantastic.”

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Posted 2 years ago

Hi Judith! Thanks for sharing your experience! Martyn will be thrilled.

Posted 2 years ago

“Job well done highly recommended.”

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Posted 2 years ago

Hi Lorraine! Glad to hear the job went well! Thank you for the review.

Posted 2 years ago

“Happy all good so far”

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Posted 2 years ago

Hi Josephine. If you’re pleased, we’re pleased. Thank you.

Posted 2 years ago

“Kingley was great - he addressed what we had concerns about”

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Posted 2 years ago

Hi Matt. Thank you. Satisfied customers mean so much to us. Kingley will be delighted with your feedback. Thanks!

Posted 2 years ago

“Ross was very very helpful in explaining what he was doing and always asked for my agreement. As with the techs from GOW in the past my service from Ross was very professional and helpful. Thank you Ross. Gilda”

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Posted 2 years ago

HI Gilda. Thank you for the great review! This review made our day. We’ll pass on your kind words to Ross. He will be thrilled. Thanks for taking the time to review our services.

Posted 2 years ago

“Very professional service”

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Posted 2 years ago

Thanks Laurie!

Posted 2 years ago

“I had Weonsuk to help me with some email migration issues. He was so thorough and the follow up he provided was really reassuring. Will definitely use this service again.”

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Posted 2 years ago

Hi Biddy. Thanks for sharing your experience. We work really hard to offer the BEST customer experience so thank you for your feedback. Weonsuk will be thrilled to hear your kind words. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

“Had Josh in today,fixed me up with new iPad,awesome for us older people,it get quite confusing with this technology.Thanks Josh.”

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Posted 2 years ago

Thanks Gary! Josh will have been pleased to have been able to help you get your new iPad set up!

Posted 2 years ago

“Outstanding service. All our concerns and questions addressed thoroughly and professionally in a straightforward and understated way, with no hard sell.”

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Posted 2 years ago

Hi David! We really appreciate feedback from our customers about their experience. Your experience reaffirms our focus on customer satisfaction. We’re hopeful we can help you again sometime in the future.

Posted 2 years ago

“Excellent in every regard.Highly recommended.”

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Posted 2 years ago

That's our goal! Thanks, Richard! We look forward to helping you again in the future if you need it!

Posted 2 years ago

“Paikea was patient and conscientious.”

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Posted 2 years ago

That's great to hear Mary-Jane! Thank you for taking the time to leave us a review!

Posted 2 years ago

“quick , efficent , excellent communication”

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Posted 2 years ago

Thanks David! We really appreciate the feedback!

Posted 2 years ago

“On time courteous knowledgeable not pushy great personality”

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Posted 2 years ago

Hi Chris. If you’re pleased, we’re pleased. Thank you.

Posted 2 years ago

“Cool style KIngley explained everything to me while he works on my very old computer which I will replace when I win the lottery soon.”

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Posted 2 years ago

Great to hear Deacon! Good luck with the lottery!

Posted 2 years ago

“Lafi called as arranged. Fixed all my minor problems within the hour allotted. rating 5 out of 5 (stars didn't seem to work).”

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Posted 2 years ago

Hi Graham. We’re really pleased you had such a great experience. It’s awesome to be able to help. Lafi will be delighted with your feedback. Thanks for taking the time to review our services.

Posted 2 years ago

“Excellent. Very clear, helpful explanations and advice.”

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Posted 2 years ago

Hi Jessie. It’s great to hear you rate our service so highly. Thanks for the great review!

Posted 2 years ago

“Kingley- This is a real human being with a passion to relate politely to his customers. He served me well and I understood everything about my computer. He also explained about the Malwarebyte popping upall the time on the bottom right corner of my screen- an upsell message which is too dear for me. But overall Kingley satisfied me about computers and how to work them nless his soul. Chris I was looking forward to a positive encounter with Chris but he kept saying my computer was too old and that I need a replacement which throws a bad light on me. when he asked what was wrong I explained that there are viruses & malware in it & I needed him to clean them. I need a refund because he did not spend a whole hour working on it & he keeps saying I need a new computer. Where will I get the money for that? I'm a Pensioner and have no income. What is worse is he saw a popped-up notice about a Malwarebyte Trial which pops up every two minutes but he just deleted it and did not do anything to stop it popping up. I need for him to come back 1st thing tomorrow morning and get rid of that thing popping endlessly interrupting my work. He infected my computer with it. This was a total waste of time and money for me. These guys should think before they say sensitive things to clients. I'm surprised if he doesn't get into trouble from somewhere else soon. Please get him to come and get rid of the un-welcomed pop up message and fixed my printer as well - I told him to fix it but he blamed it on the dry ink?”

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Posted 2 years ago

Hi Deacon. We’re sorry you had a disappointing experience. We apologise and obviously need to investigate this further. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual customer experience. We must resolve this and deliver a better experience next time. We will call you shortly to organise a Manager to come and assess your computer and provide full explanations on why Chris may have made the suggestions he made.

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,460 reviews