Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,451 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“while the gentleman who turned up was sincere and new what he was doing the same could not be said of the previous staff member who has ended up costing me alot more through not doing as he was asked and yet told me he had ,the responce from geeks on wheels to my issues was very poorly handled , i feel that having been a client for a number of years i have been bably let down ,”

Helpful Report

Posted 1 year ago

Hi there Steve, we are sorry to hear that you've had this experience. We're glad to know that our latest technician was able to help and give you a great experience, but we are disappointed to know our previous two technicians weren't up to the same standard we expected. We will let a manager know and get them to look into it and get in contact with you ASAP.

Posted 1 year ago

“Geeks on Wheels are brilliant to deal with from start to finish. We have been delighted to have both Sam and Regan in our home. Regan was absolutely brilliant in sorting out our old and new iPhones and a couple of 'stuck' problems with our new TV. Thank you again Regan. Geeks on Wheels are great.”

Helpful Report

Posted 1 year ago

Hi Anne! We are so proud to know that both Sam and Regan have given you such a great experience getting your new iPhones up and running as well as resolving your TV troubles! We are always wanting to offer incredible customer service, and so we are so happy to know that Regan and Sam both attributed to that for you! We will let them know they did such a great job for you! Thank you!

Posted 1 year ago

“I have found the service great. Jessie B was on to it quickly and we finally got there after 2 calls. Our systems are working better than they have been in the past.”

Helpful Report

Posted 1 year ago

Hi Paul! We are thrilled to know that Jesse was able to help improve your system to be better than before! We always want to take our customers on a journey and lead to an improvement in their tech setup! So we are proud to know that Jesse achieved that for you! Thank you for the great review!

Posted 1 year ago

“I had amazing service from Geeks on Wheels. It was friendly and professional, and I feel like my devices were in safe hands!”

Helpful Report

Posted 1 year ago

Hi there! We are so happy to know that you had such a great experience with our technician! We always want our customers to feel like they're getting the best service possible, and having technicians who are friendly, but also capable is important! Thank you for the 5-star review!

Posted 1 year ago

“I know I can trust the Geeks to keep my info safe”

Helpful Report

Posted 1 year ago

Hi Adiranne! Thank you for the great review and trust in our services!

Posted 1 year ago

“Great service explained clearly what was happening”

Helpful Report

Posted 1 year ago

Hi Kerrie! Thank you for the 5-star review and feedback on our service!

Posted 1 year ago

“Responded quickly to our request for Geeks assistance. Keiran carried out a though and excellent job. Well done”

Helpful Report

Posted 1 year ago

Hi David! Thank you for sharing your experience with Kieran! We're proud to know that he was able to be thorough and provide such an excellent service! If you ever have further tech troubles, feel free to give us a call!

Posted 1 year ago

“Alex was fantastic. Although she was giving me the (not unexpected) bad news that my 8 year-old laptop is slowly dying, she fixed the immediate problem of intermittent disconnection from the wifi by providing me with an adaptor. She is also coming back to transfer everything from my old laptop to my new one. Thanks Alex!”

Helpful Report

Posted 1 year ago

Hi Michael! We are so thrilled to know that Alex has been able to help get you up and running temporarily with the internet on your old laptop until you get the new one set up and transferred! We always want to be able to offer you the best solution possible, so it sounds like you've certainly gotten that! Thank you for the great review, and we will be sure to send your thanks Alex's way!

Posted 1 year ago

“I think that Taylor made a good job of doing what was required to put things back to normal for me. In the event that I require assistance in the future I will be contacting Geeks to put things back to normal. Thanking you. Peter”

Helpful Report

Posted 1 year ago

Hi Peter! Thank you for sharing your experience with Taylor! We will be sure to pass this on so he knows that he's doing a great job! We also will be more than happy to send him back out to help with any future tech troubles that my crop up! Thank you again for the great review!

Posted 1 year ago

“Jared has been wonderful with keeping me updated as to time of arrival to connecting ,explaining and getting me sorted with a new lap top which was not an easy process for me. He was always patient and understanding, , Thank you”

Helpful Report

Posted 1 year ago

Hi Kay! We are so thrilled to know that Jared has been such a great asset to you in getting yourself set up with a new laptop! We always want our technicians to be patient and helpful with their explanations so our customers can get the best information possible for them! Thank you for the great review!

Posted 1 year ago

“Geeks on Wheels is very good. Very reliable service and gets the job done quickly. It isn't really cheap as chips but kinda affordable. I'm overall happy with the service i recieved.”

Helpful Report

Posted 1 year ago

Hi Felice, and your feline friend! Thank you for sharing your experience with us! We always want to be offering great work done for all our customers so we are glad to hear you found that to be the case! Thank you for the great review and cute pictures of your cat!

Posted 1 year ago

“Good service and very pleased with technician that came too. A polite and very smart young man and explained all the work he was doing to our computer.”

Helpful Report

Posted 1 year ago

Hi Peter! If you're pleased, then we are pleased! We love to hear when our technicians are doing well, and so it's great to hear the technician you got was polite and smart, and able to explain everything clearly for you! Thank you for the great review!

Posted 1 year ago

“Geeks Technicians have always been professional, proficient, punctual and polite.”

Helpful Report

Posted 1 year ago

Hi Bruce! We are so happy to know that you have found our technicians so great throughout the time you've used us! We always love to hear why our customers continue to use us and so we appreciate when our customers let us know what we're doing right! Thank you for the feedback and review!

Posted 1 year ago

“Luke set up my computer with all functions that I requested, and clearly explained how the new computer setup worked. I appreciated that he brought over other functions eg security cameras and computer security. Luke was punctual and he was willing to set the computer up as I expected. His expertise is appreciated.”

Helpful Report

Posted 1 year ago

Hi there! We are so proud to hear that Luke was able to help get your new computer set up and functioning correctly! Bringing over everything you use is also important to us so that you do not feel like the computer is different or confusing and gives you the best transition possible, we are thrilled to know that Luke did this for you! Thank you for the review and feedback!

Posted 1 year ago

“Prompt and helpful. Polite and thorough service.”

Helpful Report

Posted 1 year ago

Hi Helen! We are thrilled to hear such great feedback about our service! Thank you for the 5-star review

Posted 1 year ago

“Justin quickly identified that my existing Wi-Fi booster was not revivable after a power spike and he simply installed an unobtrusive TP-link deco Wi-Fi mess network instead, which has wonderful strong Wi-Fi coverage. Thank you Justin. You did spoil the experience a bit though by invoicing an excessive price above retail for the two Wi-Fi devices.”

Helpful Report

Posted 1 year ago

“Excellent professional and consumer friendly service. Nothing stresses out a 70 year old more than technology. Tom was quick and competent and I was very happy indeed.”

Helpful Report

Posted 1 year ago

Hi Andrew! Thank you for sharing your recent experience with Tom! We can certainly understand the stresses technology can cause people, especially when it's moving so rapidly in this day and age! Tom is very good at being able to get things sorted quickly, but also being able to make sure that it's at a level that his customers can understand what is happening! We will be sure to let Tom know you send your thanks his way!

Posted 1 year ago

“The young lady that visited me ,was excellent. Very patient and explained things well. An assett to your company.”

Helpful Report

Posted 1 year ago

Hi Angela! We are so happy to hear our technician was able to do such a great job for you, through her patience and clear explanations! Thank you for the great review and feedback!

Posted 1 year ago

“Tim Wills, 4/10/23 gave me outstanding customer service. He noticed my unfinished "help" message and immediately rang me to check that I was OK. (This has never happened to me before on any Help Line.) I explained my problem (no Gold Card discount on recent invoices) and he quickly reassured me that my discounts are automatically activated from my account details. He also immediately sent me the Geeks on Wheels Review link after I'd explained that I had real trouble finding it.”

Helpful Report

Posted 1 year ago

Hi Joy! We are thrilled to know that Tim was able to help you over the phone and get your questions answered! We definitely want to make sure all our customers are getting the discounts that they deserve applied to them, so we are glad to know that you are getting your Gold Card rate! Thank you for such a great review!

Posted 1 year ago

“What a fantastic service! Tim was prompt, friendly, knowledgeable and great value for money. Will use the service again and recommend to all.”

Helpful Report

Posted 1 year ago

Hi Nadine! Thank you for sharing your experiences with Tim! We love to know when our technicians are giving great service to our customers and it sounds like Tim has done just that through his attitude and tech knowledge! If you ever need future tech support, we would be happy to help!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,451 reviews