Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,544 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,544 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found them helpful, really happy to sort out my problems with my computer and printer I would recommend them as courteous and Understanding for older perple”

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Posted 1 year ago

Hi Barbara! We are so proud to hear that you're happy with our service! We always want to help anyone we encounter, no matter the age, and help empower them to use tech for themselves, without making it look scary! Thank you for the recommendation and if you ever have any further tech troubles, give us a call!

Posted 1 year ago

“Anthony was very friendly and sorted my problem. He was happy to explain what the issue was too.”

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Posted 1 year ago

Hi there! Thank you for sharing your experiences with Anthony! He is a great tech who knows his stuff, and he's a great guy to boot! We always aim to explain what is happening so you can be upskilled in your tech knowledge! Thank you for the review!

Posted 1 year ago

“My technician was very accommodating and provided an excellent service.”

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Posted 1 year ago

Hi Kari, we are so happy to hear that you had a great technician come and help with your tech troubles! Your review encourages us to continue our focus on good customer service first so thank you for the review!

Posted 1 year ago

“Amazing service from Lafi.”

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Posted 1 year ago

Hi Manu! We are so thrilled, to hear Lafi was a great asset to you! We always pride ourselves on having great techs, so we will be sure to share this with Lafi so he knows he did a great job! Thank you for the review!

Posted 1 year ago

“very upset at the lack of advice given as hard to understand the person they used to be a lot better but lately no i had to ask another person to help me i paid for a service i didnt get very upset by that”

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Posted 1 year ago

Hi Heather. Thank you for your feedback, we are disappointed you have had this experience recently. We usually hear that our technicians are high quality and explain things well, so this definitely seems like a situation where we have dropped the ball. We will get a manager to contact you and try to resolve this with you.

Posted 1 year ago

“Justin was just fantastic, patient, explained things well, solved our problems, Definitly recommend”

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Posted 1 year ago

Hi Mark! Thank you for sharing your experiences with Justin! It's great to hear that he was able to solve all your problems while being patient! We will be sure to share this with him so he gets the recognition he deserves! We appreciate the recommendations and if you ever need further help with tech troubles feel free to give us a call!

Posted 1 year ago

“Very knowledgeable, friendly and efficient technician. Great service all round”

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Posted 1 year ago

Hi Gianni! We really appreciate your review and feedback! We work hard to ensure we have well-skilled technicians on the road to offer the great service we want, so it's great to hear you think our techs achieve that! Thank you for the 5-stars!

Posted 1 year ago

“These guys are so great!! Helpful, honest, diligent.”

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Posted 1 year ago

Hi Sue! We are so thrilled to hear your opinions of us! We always work hard to give great service, and we believe that being honest and diligent are keys to giving that! Thank you for the review!

Posted 1 year ago

“Happy because Geeks on wheels Josh sorted my problem in under an hour. What really impressed me was Josh professionalism, politeness, knowledge and skills. Thankyou Josh. I really recommend Geeks on wheels. I definitely will use Geeks on wheels again if needed.”

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Posted 1 year ago

Hi there, Patrick. We're so happy to hear that you're happy! This reaffirms our focus that giving great customer service is key! We certainly are thrilled to know that Josh was such a great technician for you through in and through out! If you have more tech troubles, feel free to give us a call!

Posted 1 year ago

“Geeks on wheels are very reliable and are able to fix issues with computers and other devices. The technicians are very competent and trustworthy.”

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Posted 1 year ago

Hi Mary! We are thrilled to hear you had such a great experience with us! We always aim to ensure that our technicians are of a high quality in tech knowledge as well as being personable to ensure that our customers get the best! Thank you for the review.

Posted 1 year ago

“Vaughn arrived on time, was clearly knowledgeable, and also helpful.”

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Posted 1 year ago

Hi Philip! We really appreciate when we hear back from our customers. We always want to ensure our technicians are knowledgeable so they can tackle any problem, so it certainly sounds like Vaughan achieved that for you! Thank you for the review.

Posted 1 year ago

“Alexia was great, no fuss, knew what she was doing, just did the job very well. Offered an upgraded modem which has made a huge difference to the internet speed.”

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Posted 1 year ago

Hi Sue! We are so happy to hear that your internet has greatly improved since Alex's visit with you! She certainly is a knowledgeable technician and has a great attitude to boot! Thank you for your review.

Posted 1 year ago

“Friendly & helpful, got it all done quickly”

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Posted 1 year ago

Hi Bryden! We are so happy to hear you enjoyed our appointment! We always aim to offer great service, and being helpful and friendly ensure we are doing that! Thank you for the 5-stars!

Posted 1 year ago

“Chris provided excellent service and was very helpful. He worked quickly and efficiently making good use of the time slot and gave clear explanations of what was needed and done.”

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Posted 1 year ago

Hi Lesley! We always love to hear back from our customers about their experiences with us. We pride ourselves in having great technicians that we can trust in our customers homes and it sounds like Chris hits those marks! We value explaining the work along the way so that you know exactly what happened and so that you also feel more confident with your tech! Thank you for the review.

Posted 1 year ago

“Thanks, Julianne, excellent service. Prompt, professional and extremely patient.”

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Posted 1 year ago

Hey John! Thank you for sharing your experience with Julianne! We always love to hear how our technicians are doing out on the road, and it sounds like she's been a great asset to you with your tech troubles. Thank you for the review.

Posted 1 year ago

“Lafi wss fantastic, great customer service and great knowledge.”

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Posted 1 year ago

Hi Eli! We are thrilled to hear you had a fantastic experience with Lafi. He is a great technician and we are lucky to have him on our team! Thank you for the review.

Posted 1 year ago

“Thankyou to Anthony he was a wonderful help”

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Posted 1 year ago

Hi Liz! We are so happy to hear that Anthony was such a great help to you! We want our techs to make the most of their time with our customers so you get value for the work! Thank you for the review.

Posted 1 year ago

“Really good. Knowledgable and personable.”

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Posted 1 year ago

Hi Matthew! Thank you for the feedback! We value having personable staff that has great knowledge too! If you ever need further support with any tech troubles, we are here to help!

Posted 1 year ago

“Great communication. Enormous support. Weonsk is amazing and always checks my understanding before moving on. I recommend him anytime to everyone.”

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Posted 1 year ago

Hi Margaret! It sounds like you had a great appointment with Weonsuk! We love to hear that he made sure that you're always understanding what's happening before doing extra work because we think it's super important that you know what is happening to your tech! Thank you for the review!

Posted 1 year ago

“Regan was an extremely helpful person and very patient in explaining things to me.”

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Posted 1 year ago

Hi Maureen! It's absolutely awesome to hear that you enjoyed Regan's appointment! We are always looking for the most helpful people to give our customers the best experience possible, so it sounds like Regan definitely fits the bill! Thank you for the 5-star review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,544 reviews