Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,552 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,552 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Punctual, friendly and efficient.”

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Posted 2 years ago

Thanks for sharing your experience.

Posted 2 years ago

“Our serviceman, Fred arrived on time, he was very professional, helpful and very pleasant. He sorted out all my problems. Very happy with the visit and the outcome. Thank you”

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Posted 2 years ago

Hi Joy. Thank you. Satisfied customers mean so much to us. Fred will be delighted with your feedback. We’re here to help in any way we can.

Posted 2 years ago

“Friendly, helpful service, no question left unanswered.”

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Posted 2 years ago

Good to hear you had such a positive experience. Thanks!

Posted 2 years ago

“Michael was excellent. Not only did he set me up with separate account on the laptop but gave me very clear tuition on use of the system. He gave very clear explanations and I now feel very confident. I did forget to remind him that I wished to put the calendar option on but will have a try at installing that on my own. Will contact the 0800 number if I cannot complete. Many thanks to him.”

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Posted 2 years ago

Hi Pamela. It’s incredibly satisfying to get such great feedback. We’ve passed this feedback onto Michael as it’s important he gets recognition for a job well done. If you do need any further help with the calendar please don't hesitate to call us! Thank you again.

Posted 2 years ago

“Kenton was punctual and vety helpful. Will use again as required”

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Posted 2 years ago

Hi Paul. Thanks for sharing your experience. We’re so pleased you rated Kenton's work. We’ll let him know.

Posted 2 years ago

“very easy session all problems sorted”

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Posted 2 years ago

Hi Kaye. GREAT feedback and thank you.

Posted 2 years ago

“Prompt 0800 service. Prompt at home service. Knowledgeable and polite technician. Willing to take the time to explain what was going on and to be patient whist answering all my questions - thank you Fred.”

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Posted 2 years ago

Hi Charles. We really appreciate feedback from our customers about their experience. Being prompt is certainly an important aspect of our service and we do our best to have as few wait times as possible. We’re here to help in any way we can.

Posted 2 years ago

“Harry was a very polite person and was excellent in his job”

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Posted 2 years ago

Hi Debbie. Thanks for sharing your experience. Harry will be thrilled to hear your kind words.

Posted 2 years ago

“I have learnt a lot today Yuri was very good at explaining things to me Topman thank you very much cheers”

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Posted 2 years ago

HI Ronda-Jean. Thank you for the great review! Yuri prides himself on giving our customers a great experience. Thank you again.

Posted 2 years ago

“We were exceptionally grateful that our multiple computer problems could be solved so speedily, efficiently and in such a friendly way, particularly given the pandemic. Always a pleasure to deal with you. Thanks again.”

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Posted 2 years ago

Good to hear you had such a positive experience. Satisfied customers make us smile. We look forward to the next time we can help you with your technology.

Posted 2 years ago

“Very happy with my service today Harry was quick, on time (early in fact & called ahead to confirm if he could come earlier) Very knowledgeable & pleasant.”

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Posted 2 years ago

Hi there. We really appreciate feedback from our customers about their experience. It’s awesome to be able to help.

Posted 2 years ago

“Fred is an excellent computer technician.A top geek.We really appreciate his knowledge,understanding and patience with us.His explanations are clear and concise.Fred is friendly and very approachable.We know we are in safe hands with him. Thank you, Gary and Debra”

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Posted 2 years ago

Hi Gary. We’re thrilled to get such positive feedback. We work really hard to offer the BEST customer experience so thank you for your feedback. Fred will be thrilled to hear your kind words. Thanks for taking the time to review our services.

Posted 2 years ago

“Arrived on time, Fred was very friendly and fixed our PC and laptop in good time. Thank you Geeks on Wheels”

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Posted 2 years ago

Hi Margaret. If you’re pleased, we’re pleased. Thank you. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

“Justin sorted the problem without fuss. We are now looking for a new laptop meanwhile, the old laptop is running much smoother and faster!”

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Posted 2 years ago

Thank you. Satisfied customers mean so much to us. Awesome that we were able to help while you look for a new Laptop. We look forward to the next time we can help you with your technology.

Posted 2 years ago

“hi The service from Fred was outstanding. He understood my problems with the laptop and fixed them very efficiently”

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Posted 2 years ago

Hi Mike. Thanks for leaving us such a wonderful review. We are thrilled you loved your experience. We look forward to the next time we can help you with your technology.

Posted 2 years ago

“HarryO was very helpful and polite and patiently dealt with my questions.”

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Posted 2 years ago

Hi Bev. Thanks for leaving us such a wonderful review.

Posted 2 years ago

“Fred did an excellent job & I can recommend his work to any one.”

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Posted 2 years ago

We are really grateful for your feedback. Fred prides himself on giving our customers a great experience. Thanks!

Posted 2 years ago

“All the technicians I have had to sort my problems have been good. Justin answered and explained my queries. Very helpful”

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Posted 2 years ago

Hi Christine. It’s incredibly satisfying to get such great feedback. Thanks for taking the time to review our services.

Posted 2 years ago

“Very nice service thanks”

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Posted 2 years ago

Thanks for the great review!

Posted 2 years ago

“This was my first experience of using Geeks on Wheels. From the moment I called the 0800 number and spoke with Jasmine to make an appointment to Heath the technician who came to home today - absolutely awesome service in every respect! I would use the service again without hesitation and would recommend to anyone and everyone who was seeking support. My ratings clearly indicate my satisfaction. Jasmine- lovely customer service and Heath was a professional and engaging young man who knew his stuff. Thank you all so much. Kind regards Sharon”

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Posted 2 years ago

Hi Sharon. We work really hard to offer the BEST customer experience so thank you for your feedback. Thrilled customers make our day! Great to hear your entire experience with us went so well. Both Jasmine and Heath will be thrilled to hear your kind words. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,552 reviews