Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,460 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really appreciated your ability to give us an appointment at short notice for a business problem however your staff member spent only 30 minutes here and just tried to sell us a new computer. The next day we had to get someone else in to help who just 'cleaned' our computer and it was back to perfect. He said Geeks are only interested in sales and not service which was our experience.”

Helpful Report

Posted 2 years ago

Hi Angela. Really sorry that was your experience and we are keen to talk further with you about it. We are certainly surprised that is how you felt given that over 95% of our appointments are pure service solutions that do not involve a new system sale. After talking this over with the tech, I absolutely reassure you that he made that recommendation in your best interests but he possibly could have done a better job of talking through all options with you. As mentioned I am still keen to discuss this further so please feel free to give us a call on 0800424335 and ask to talk to AndyP.

Posted 2 years ago

“Thank you very much Michael 5/5 Regards Elsie”

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Posted 2 years ago

Thanks for the 5-star review, Elsie!

Posted 2 years ago

“Pleasant and informed”

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Posted 2 years ago

Hi Susan. Thank you for the feedback!

Posted 2 years ago

“Very efficient and helpful service again. Made the process (of setting up a new email address and syncing with phone) very straightforward. Very thorough - checking and updating systems and tidying to speed up our systems. Thank you Geeks on Wheels for another really helpful and satisfying service.”

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Posted 2 years ago

We really appreciate feedback from our customers about their experience. It’s awesome to be able to help with setting up your e-mail address on your devices. Next time you or anyone you know needs tech help we would be pleased to help. Thanks again for your feedback!

Posted 2 years ago

“Excellent service, very impressed and grateful.”

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Posted 2 years ago

Good to hear you had such a positive experience. Thank you so much.

Posted 2 years ago

“Professional, at ease service, explaining in lay terms, offering individualised solution. Have utilised their services a few times including online and they have been great with troubleshooting and working with their clients to get a resolution. Very happy with Joe's support to date. Thank you”

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Posted 2 years ago

It’s great to hear you rate our service so highly. We work really hard to offer the BEST customer experience so thank you for your feedback. Awesome that we were able to help with your issues both via the Geek Help Line and through our on-site visit. We look forward to the next time we can help you with your technology. Thank you!

Posted 2 years ago

“On time, reliable and informative.”

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Posted 2 years ago

GREAT feedback! Thank you Grace.

Posted 2 years ago

“We had a complicated problem with wifi and Reese eventually fixed it after a lot of thought. A nice guy. We have used them several times before and can recommend them.”

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Posted 2 years ago

Hi Jack. Thanks for the awesome feedback. Your positive experience reaffirms our focus on customer satisfaction. Rence will be pleased to hear your kind words. Thanks again!

Posted 2 years ago

“Joseph was knowledgable, fast and very patient. He explained clearly what he was doing, and showed me what to do. He was also very friendly. I would give him full marks and highly reccomend him.”

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Posted 2 years ago

Hi Heather. It’s incredibly satisfying to get such great feedback. Joseph will be thrilled to hear your kind words. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

“Prompt, efficient and effective. Knew all the answers.”

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Posted 2 years ago

Hi John. It’s great to hear you rate our service so highly. Thanks!

Posted 2 years ago

“Fixes all issues called iut for.⁸”

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Posted 2 years ago

Thanks for the 5-star review, David!

Posted 2 years ago

“Excellent, thank you. This is the second time we have used the service.”

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Posted 2 years ago

Hi Mary. GREAT feedback and thank you. We’re looking forward to the next time we can help you.

Posted 2 years ago

“Very helpful service. Michael was friendly and knowledgeable.”

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Posted 2 years ago

Hi Marion. Good to hear you had such a positive experience. Thank you for the feedback!

Posted 2 years ago

“Great service! Every encounter I had with Geeks on wheels was friendly and helpful. I was given good honest advice on the options I had. The issues I had were fixed at the appointment so well worth the money, rather than buying a new laptop. Highly recommend!”

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Posted 2 years ago

HI Rebecca. Thank you for the great review! This review made our day. We pride ourselves on providing the best customer experience so your feedback reaffirms this! Thanks for taking the time to review our services.

Posted 2 years ago

“Awsum service”

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Posted 2 years ago

Thanks Fred!

Posted 2 years ago

“Rohan was very polite and friendly with a very professional manner. He worked efficiently and completed the job in a timely manner. He answered questions and I would recommend your service to others because if his professionalism .”

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Posted 2 years ago

Thanks Karen. We really appreciate feedback from our customers about their experience. We’ve passed this feedback onto Rohan as it’s important he gets recognition for a job well done. We’re looking forward to the next time we can help you.

Posted 2 years ago

“Very professional and knowledgeable. Very satisfied with the service.”

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Posted 2 years ago

Thanks John! We really appreciate the feedback.

Posted 2 years ago

“Great service ...problems resolved quickly and efficiently ..Michael is very pleasant and knowledgeable.Really enjoy having him come to complete work for me”

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Posted 2 years ago

Thanks for the review Karen! Your positive experience reaffirms our focus on customer satisfaction. We’re hopeful we can help you again sometime in the future.

Posted 2 years ago

“Very prompt and friendly and attended to all our IT issues.”

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Posted 2 years ago

Thanks for the 5 star review Kaye!

Posted 2 years ago

“As usual once the issue was found the solution from the geek has fixed the issue”

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Posted 2 years ago

Thanks Noel! Great to hear we were up to our usual awesome standard! Thanks for the review.

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,460 reviews