Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,545 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,545 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“JohnR was great. Sorted out issues, proactive and helpful.”

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Posted 1 year ago

Hi there! We are thrilled to hear that you enjoyed John's appointment! We always want our techs to give our customers a great experience, and so being proactive and helpful is important part to ensuring we achieve that! Thank you for the review.

Posted 1 year ago

“Good service and a nice technician. No problems since.”

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Posted 1 year ago

Hi Kirsty! We're so happy to hear you enjoyed our technician who came to visit you! And it's even better to hear there have been no problems since! It's important to make sure we leave you in a better state than when we arrived and it sounds like we achieved that here! Thank you for the review.

Posted 1 year ago

“Thanks, Lafi. You were able to quickly solve all my problems today. Well done!”

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Posted 1 year ago

Hi there! We're happy if you're happy! Lafi is a great tech and he is very smart with technology! We certainly are lucky to have him. Thank you for the review!

Posted 1 year ago

“Excellent service, very polite technician, nice bloke. Problem solved, very happy with the job.”

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Posted 1 year ago

Hey Brian! Thank you for sharing your experiences with Geeks on Wheels! We always ensure our technicians are able to be top-level and just all-around great people so that you get the best for your buck! We're so happy your problem is solved and if you have any further tech troubles, you know who to call!

Posted 1 year ago

“Excellent service from a very patient technician. Thanks Geeks on Wheels for getting my new Sky Pod sorted. I will certainly recommend your company to others.”

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Posted 1 year ago

Hi Nadia! We are thrilled to hear that you enjoyed our appointment! We hold being patient very high, as in a stressful situation where your tech isn't working, a calm mind who can figure it out and help reassure you is critical! We're happy to hear that your SkyPod is now up and running and we truly appreciate the recommendations! Thank you for the review!

Posted 1 year ago

“Although my problem wasn't sorted out on the day, recommendations were made and my technician called back three times to check on my progress and resolved a backup issue that had been niggling at me for days in ten seconds.”

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Posted 1 year ago

Hi Lisa! We are glad to hear we were able to resolve the backup issue that had been causing you grief! Technology can sometimes cause a lot of small issues that you just accept but you learn to accept, and so we always aim to fix those for you as well! Thank you for the review.

Posted 1 year ago

“Quick friendly helpful great job Thanks”

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Posted 1 year ago

Hi there! It's awesome to hear you found us both friendly and helpful! Thank you for the review!

Posted 1 year ago

“I have been very pleased with the communication from Geeks. I have also been extremely pleased with the service given by Kieran, preparing my new laptop for use etc. He is a very personable young man and answered my questions clearly .”

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Posted 1 year ago

Hi Elizabeth! We're so thrilled to hear that you had such a great experience with us! We make sure that we offer great communication throughout the whole process so that you know what is happening at any given time! And we are very pleased to hear Kieran was a valuable technician for you getting your new laptop set up! Thank you for the review.

Posted 1 year ago

“very prompt service, Donovan was great, very efficient and helpful.”

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Posted 1 year ago

Hi Sharon! Thank you for sharing your experience with Donavan! We will be sure to share this with him so he gets the recognition he deserves for a job well done! Thank you for the 5-star review!

Posted 1 year ago

“I clicked 5 but it did not register. Jayden Bounce very good. Lots of trouble with Spark so it took several visits.”

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Posted 1 year ago

Hi Amanda! Good news your 5 stars went through successfully! We're glad to hear we were able to help you through the trouble with Spark! Sometimes you need a helping hand to get your internet set up and running. We're happy we got you working properly! Thank you for the review.

Posted 1 year ago

“David has a friendly manner, is willing to explain and show us how we can do things better and used his time efficiently.”

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Posted 1 year ago

Hi Vince! Thank you for sharing your experience with David! We will be sure to pass this on to him so he gets recognition for a job well done! It's also great to hear that he was able to run you through how you can use your computer better so that you get the most out of it! Thank you for the review.

Posted 1 year ago

“Alex was very helpful and easy to discuss the issues with - was lovely to have a woman attend today. Was very patient and advice extremely helpful.”

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Posted 1 year ago

Hi Shona! We are so stoked to hear you enjoyed Alex's appointment today! She is a great addition to our team, and we are glad to hear she brings some great advice to the table! Thank you for the review!

Posted 1 year ago

“Great service! Weonsuk was really helpful , he made sure that I maximised the use of his time and he helped me set up a few other appliances with the Wifi. He also gave me great explanations of how the applications worked etc.”

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Posted 1 year ago

Hi Annette! We love to hear when our technicians do well! Weonsuk is a great tech and we're glad you got the maximum value out of having him around. Optimizing your devices and connecting them to the internet so you can get the most out of your tech at home! If you ever need further help with your tech, we are happy to help!

Posted 1 year ago

“Did not retrieve all my photos or application Photos.”

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Posted 1 year ago

Hi Allen. We are so sorry to hear we haven't been able to help you get all your photos back yet. The job is still open and we have offered to take the device away for further data recovery options, so if you would like that option we can still offer it! We will get the technician to contact you to see whether we can help further.

Posted 1 year ago

“Very happy with service. Fast and easy to deal with.”

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Posted 1 year ago

Hey Rhys! Customer satisfaction is a big driver for us, so ensuring our service is easy to deal with is key to making that work! We also strive to offer fast solutions to minimize down time from your tech as much as possible. Thank you for the review!

Posted 1 year ago

“Great service, Gosh D was wonderful at explaining all the changes with our new laptops”

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Posted 1 year ago

Hi Cheryl! It’s awesome to be able to help, especially when it's helping someone understand their new tech! We are so proud to hear Josh was able to offer you such good explanations and advice with your new laptops. Thank you for the review.

Posted 1 year ago

“On-time, professional, and got stuff done quickly. The house IT is running much smoother now, and we're much more secure. Thank you!”

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Posted 1 year ago

Hi there! We LOVE hearing back from our customers. It's so satisfying to see that your house IT is running smoother and you're more secure on your tech. We work hard to ensure we offer a great service, and it sounds like we succeeded here! Thank you for the review.

Posted 1 year ago

“Very helpful”

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Posted 1 year ago

Hi Lyman! We are happy to hear you found our service very helpful! Thank you for the review.

Posted 1 year ago

“Had a hiccup with installing the power supply on my computer, Geeks on Wheels came out and had the job done within the hour. Highly professional, knowledgeable and friendly, really great service! Thanks again.”

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Posted 1 year ago

Hi there, it's always frustrating when you try to install something and a wee hiccup occurs. But we are glad that we could come to the rescue and resolve the hiccup! We appreciate the high praise and we look forward to helping you with any further tech troubles you may encounter.

Posted 1 year ago

“Ross was excellent a good communicator”

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Posted 1 year ago

Hi there Todd, thank you for your feedback about Ross! We will pass this on to him, so he knows you enjoyed the appointment.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,545 reviews