Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,455 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,455 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“thank you for all your help. Very helpful and answered all my questions. A pleasure to deal with.”

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Posted 1 year ago

Hi there! We're more than happy that we were able to help! If you ever need further tech support you can count on us!

Posted 1 year ago

“Lafi was quick and professional and very knowledgeable - for such a young man! Thanks so much for solving my problems.”

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Posted 1 year ago

Hi Val! Thank you for sharing your experience with Lafi! We are certainly very lucky to have him in the Geek Fam and we are so happy to hear he was able to solve your tech troubles! If you ever need any future support, feel free to give us a call.

Posted 1 year ago

“WE FOUND THE TECHNICIAN VERY HELPFUL FIXING THE PROBLEMS WE HAD IN NO TIME. WE ALSO ORDERED A PRINTER THROUGH THEM WHICH THEY RETURNED WITH LATER AND INSTALLED IT. IT S AMAZING HOW GETTING THOSE IRRITATING LITTLE THINGS THAT ARE ANNOYING OR NOT FUNCTIONING CORRECTLY CAN MAKE ONE FEEL VERY HAPPY. TY GEEKS”

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Posted 1 year ago

Hi Janet! We really appreciate feedback from our customers about their experience. We certainly agree that getting those little tech irritations sorted can make things feel so much more relaxing knowing you can use your devices with no stress! We're glad we were able to help get you up and running again! Thank you for the review!

Posted 1 year ago

“Tim was amazing! He explained everything where needed and realised when it was more than I needed to know lol. Tim dealt with Spark and got what I needed ordered. He then made everything ready to go when I finally got internet at the house. Solved my laptop screen issue to!! Great service and advice. Ignore delivery answer!!”

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Posted 1 year ago

Hi Samantha! It’s incredibly satisfying to get such great feedback. We will be sure to pass this onto Tim as it sounds like he has done a phenomenal job and he deserves to get the credit and recognition for the hard work he's done!

Posted 1 year ago

“Very helpful fellow seemed very thorough and explained all procedures very clearly. A great help. Thank You.”

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Posted 1 year ago

Hey Colin! We’re really pleased you had such a great experience with our technician! It sounds like he was a great asset to have for your tech troubles! If you ever need any future help with your tech feel free to give us a call!

Posted 1 year ago

“Firstly I do appreciate the Manager's Approved Service Credit and thank him for it. Vaughan was very pleasant and efficient to deal with. Just a pity that it took so long to get PIN issue sorted because at the end of the day the answer was quite simple!”

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Posted 1 year ago

Hi Garry! Thank you so much for the 5-star review! We're happy to always offer help wherever it's needed and so we're glad that the credit helped out! Vaughan is a great technician and all round great guy! We're sorry for the length of time but glad we could get it sorted in the end!

Posted 1 year ago

“This geek was really good, very much appreciate his excellent help, cheers Paul”

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Posted 1 year ago

Hi Paul! We are thrilled you had a great experience with your technician! We appreciate you taking the time to leave a review!

Posted 1 year ago

“Found your rep helpfull kind and patient thank you.”

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Posted 1 year ago

Hi Colleen! Thank you for the review! We always make sure we pick the best technicians who have great qualities like you mentioned so our customers get the best for themselves!

Posted 1 year ago

“I really appreciate John coming to sort out my computer problems , and then guiding me through how to use them. He told me why they had happened and Geeks were incredibly accommodating re charges. Thank you so much. Also sorted out TV. A very worthwhile visit”

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Posted 1 year ago

Hi there! It’s great to hear you rate our service so highly and John's hard work too! We always want our techs to guide you through the use of your device so that you are upskilled in your tech use! We will be sure to pass this onto John so that he gets the recognition he deserves! Thank you for the review.

Posted 1 year ago

“Ross was great. He kept me informed throughout the repair and his advice was much appreciated.”

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Posted 1 year ago

Hi Mike! It's good to hear you had such a positive experience. We always want to make sure that you know what's happening through an appointment with us so you can be confident in the work done! It's great to hear Ross did this well and gave you good advice! Thank you for the review

Posted 1 year ago

“Quick and efficient check of my PC issues .. recommended for seniors and those with little knowledge......”

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Posted 1 year ago

Hi there! If you’re pleased, we’re pleased. We definitely think that no matter who you are and where your knowledge of tech is you should have someone who can come and help get you upskilled and working again on your tech, stress, and hassle-free! Thank you for the 5-star review.

Posted 1 year ago

“What a very pleasant experience I have had with Geeks on Wheels. Lafi came to fix my computer. Not only was he proficient in his skill and helpfulness and he was also a very personable young man. Many thanks, Lafi”

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Posted 1 year ago

Hi Louise! Thank you for sharing your experience with Lafi! He certainly is a skilled tech who knows how to get computers fixed while also making sure the customer knows what's happening throughout the appointment! Thank you again for the review!

Posted 1 year ago

“Excellent service. Arrived on time. Pleasant Geek!”

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Posted 1 year ago

Hi Margaret! We love to hear you got some excellent service! It's always great to hear when we've done well, and we believe being on time is an important aspect of offering a great service! Thank you for the review!

Posted 1 year ago

“Good contact during the drawn-out process to recover, and save e-mail into our new G-Mail. Got as far as was possible before case closed.”

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Posted 1 year ago

Hi Steve! Thank you for sharing your experience with us! It's good to hear we were able to get most of your emails into your new Gmail! Thank you for your review

Posted 1 year ago

“again very satisfied with Jared"s work”

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Posted 1 year ago

Hi there! It's great to hear you are satisfied with Jared's work again! Thank you for continuing to use Geeks on Wheels!

Posted 1 year ago

“Josh your man in Taranaki we found superb. If anyone can find a needle in a haystack he can. Great Ambassador/Great computer Operator”

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Posted 1 year ago

Hi John! You're so right! Josh is a great tech and we are very lucky to have him in the Geek fam! Thank you for the feedback and we will sure to let him know that you enjoyed his appointment!

Posted 1 year ago

“Great customer service. Right from call answering time when I first called, Barnaby's communication re ETA and his efficient fix of the issues and advice. Thanks very much.”

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Posted 1 year ago

Hi there! This feedback made our day! We love to hear when our techs do well, and it's great to hear that Barnaby's communication was good! We will pass this on to him so he gets the recognition he deserves! Thank you

Posted 1 year ago

“Great service.”

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Posted 1 year ago

Hi Annemarie! Thank you for the 5-star review and the feedback about our service!

Posted 1 year ago

“Very prompt, professional, and explained what he had done in terms I could understand.”

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Posted 1 year ago

Hi Alan! We’re thrilled to get such positive feedback. Being prompt and professional is certainly really important for us to be able to provide a great service!

Posted 1 year ago

“Always excellent; always dependable; always clear.”

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Posted 1 year ago

Hi Jessie! Thank you for your continued use and support! We will continue to aim to be excellent, dependable, and clear for you and all our customers!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,455 reviews