Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Knowledgeable technician, pleasant, friendly service”

Helpful Report

Posted 11 months ago

Hi Terry! Thank you for the feedback on our technician and service!

Posted 11 months ago

“we were absolutely impressed and pleased with Alex and everything she did for us. her professionalism and attitude were great - there was nothing that phased her despite our lack of understanding”

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Posted 11 months ago

Hi Jennifer! We are so proud to hear that Alex was able to be such a great technician for you through her attitude and professionalism! We always love to hear what our technicians are doing well so we can give them the praise they deserve and we will be sure to pass this on! Thank you for the review.

Posted 11 months ago

“Excellent service and everything well explained. Today's session laid most of my concerns to rest. Excellent communication and support, and clarity of explanations. I'd recommend Geeks on Wheels to anyone needing technical support.”

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Posted 11 months ago

Hi Vicki! We are thrilled to hear that you've had such great experiences with our technicians! Communication is very important to us so that our customers can improve their tech knowledge and can understand what is happening! Thank you for the review!

Posted 11 months ago

“Jack from Geeks provided great service, having a pleasant cooperative attitude, and the results perform as we expected. We are now looking at upgrading and increasing the number of wifi routers with Geeks.”

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Posted 11 months ago

Hi Max! We're thrilled to hear that Jack provided such a great experience and service! A good attitude is always a great quality to have, and so it's great to know that Jack brings that to his job! WiFi is also such an important aspect of life nowadays so we are glad to hear that he is going to help get your WiFi upgraded! Thank you for the review.

Posted 11 months ago

“top service”

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Posted 11 months ago

Hi John! Thank you for the review!

Posted 11 months ago

“Julianne was brilliant, patient, respectful, and spoke in language an old lady could understand.”

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Posted 11 months ago

Hi Pam! Thank you for sharing your experience with Julianne! We will pass this feedback onto her, so she knows that she is doing a great job!

Posted 11 months ago

“So good with knowledge skills - in fact EXECELLENT! I appreciated the technician setting my new Laptop and iPhone details. Very polite, helpful technician - highly recommended. - the appointment reminders and office staff were most helpful. Thank you.”

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Posted 11 months ago

Hi Julie! It's always great to hear from our customers about their experience. We're thrilled to hear that the technician was able to help set up your new laptop and iPhone and that they did so with a good attitude and skills! Thank you for the review!

Posted 11 months ago

“Very pleased with service received. Donovan was most helpful.”

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Posted 11 months ago

Hi there! If you're happy we're happy! Thank you for the feedback and review!

Posted 11 months ago

“Geeks on Wheels is very prompt in fixing any problems to ensure customer satisfaction. I was very happy with Julianne's offer of help today. When I eventually buy a new computer I will be asking Geeks' advice!”

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Posted 11 months ago

Hi Chris! Thank you for sharing your experience with us! We always try to prioritize customer experience and satisfaction so we're proud to hear you appreciate that! We're also proud to know that Julianne was able to give great help too! We'll be more than happy to help give you advice on a new computer when you need one, we can even supply and set it up too! Thank you for the review.

Posted 11 months ago

“Excellent Service! Technician Jesse was great! explained in simple terms to senior customer what he was doing and why!”

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Posted 11 months ago

Hi Te Okiekie Collier! We are so proud to hear that Jesse gave you such a great experience. It's important to us not use tech jargon when talking to our customers, so that anyone can understand with any level of tech knowledge, so it's great to know that Jesse did that for you! Thank you for the review.

Posted 11 months ago

“Used your firm several times - great for me as I don't have transport. AlexJ very nice, efficient & organised. Showed me a couple of easy checks I didn't know - very helpful”

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Posted 11 months ago

Hi Karen! We are so proud to hear that we have continued to help you with your tech troubles! It's certainly great to know that the fact we come to you has been beneficial to you as well! Thank you for the 5-star review!

Posted 11 months ago

“Normal first class service by very obliging service person well versed in product and what was required”

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Posted 11 months ago

Hi Michael! We are thrilled to hear that you got great service from our technician! Thank you for the review!

Posted 11 months ago

“Donavan did a tremendous job fixing issues and helping us upgrade our Computers. Very proficient and helpful he somehow managed to look past how hopelessly inadequate i am with technology and helped me grasp what i needed to. Cheers”

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Posted 11 months ago

Hi Bill! We are thrilled to know that Donavan did such a great job helping you with your computer upgrades! It's important to us to have technicians who are not only knowledgeable in tech but also don't judge other people's knowledge, so we are proud to know that Donavan manages that! Thank you for the review!

Posted 11 months ago

“Josh was very efficient, knowledgeable and answered so many questions I had additionally asked to my first job request. I wish I’d contacted you earlier, as introduction to so many useful tools I was unaware about. Will make our life’s so much easier. Huge thanks to Josh and the amazing work supplied from Geeks on wheels 🥰”

Helpful Report

Posted 11 months ago

Hi Kim! Thank you for sharing the experience with Josh! It's always a pleasure to help our customers, and we're glad you reached out even if it was wished to be earlier! We are proud to know that Josh was great at using his knowledge to help answer questions and show you new tips and tools to use your computer more effectively! Thank you for the review!

Posted 11 months ago

“I found Vivek to be super helpful, efficient and pleasant to deal with. However, the call centre was a different story. I was not impressed. They couldn't give me a time only that he would be there between 8am and 12pm. I told them I had to leave at 11am so they said they'd book me as the first appointment, shortly after 8am. They didn't pass on, I had to leave at 11am. He had a meeting that morning that was scheduled and they knew about, When he did ring it was too late. I wasted a whole morning. You have to be able to book a time. Saying, sometime in the morning is not good enough.”

Helpful Report

Posted 11 months ago

Hi Joanne, We're very sorry about the confusion with your booking on the 30th of November. Due to the nature of computer repair, we do not know how long jobs will generally run for so we are only able to provide either a morning or afternoon as a guide regarding when we'll arrive. But as you know, we do have the first appointment available for a specific time and the operator did book that time for you as requested. Unfortunately, after she had done that, a meeting was then booked over the top of that by a separate part of the business for our techs which led to our technician unable to get to you at the arranged time. We are very sorry for the confusion here as we usually spot issues like this before they occur. However in this case we did miss that and are very sorry for the oversight. I sincerely hope your issue was resolved and want to apologize again for what happened.

Posted 11 months ago

“Whenever I need some assistance with my computer I ask for Sashika Fernando, initially because he knows his way around Apple computers. However, he is so polite and a pleasure to work with, all the more reason to ask for him by name. Please don't lose him ! Regards John Glaister”

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Posted 11 months ago

Hi John! We are thrilled to hear that Sashika has been a great asset to you whenever you need tech support! We're proud to know that his demeanor has helped you have the confidence to request him whenever you need help, and we will definitely try our hardest to keep him around for the long haul! Thank you for the review.

Posted 11 months ago

“Yeonsuk is highly professional and able to understand problems and clearly explain solutions. He always arrives promptly.”

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Posted 11 months ago

Hi Lindi! We are thrilled to hear that Weonsuk has given you great service through his visits. Being on time is important to us, so we are glad to know he is always arriving promptly! We are also proud to know he has great knowledge of the tech troubles present and can explain his solutions well! Thank you for the review.

Posted 11 months ago

“Very good service from Jared, would reccommend him to all my friends”

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Posted 11 months ago

Thank you Judith for your 5 star rating! We are so happy you had a great experience with Jared and that you would reccommend him to all your friends. We appreciate your feedback!

Posted 11 months ago

“Tom the Techie was very friendly and helpful, thanks!”

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Posted 11 months ago

Thank you so much, Tim, for your 5 star rating! We really appreciate you taking the time to provide us with such valuable feedback.

Posted 11 months ago

“Very helpful. Our problem seems to have been sorted for now. Hopefully....”

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Posted 11 months ago

Thank you so much for your generous 5 star rating! We are delighted that we could help you and that your problem is now sorted.

Posted 11 months ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews