Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,549 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,549 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Martyn was excellent. Very calm and efficient and worked in an organised and friendly manner. Would definitely ask for him by name again. Thanks”

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Posted 2 years ago

Thank you, Barrie. Martyn will be thrilled to hear this high praise! We will be happy to help you again whenever you need it.

Posted 2 years ago

“Josh was great, understood my garbled techno vocabulary.”

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Posted 2 years ago

Glad to hear Josh could help you! Thank you for the review

Posted 2 years ago

“Dean tried everything he could to access my defunct external hard drive. He was great at explaining what he was going to do, and the options available. Great communication.”

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Posted 2 years ago

Hi Linley! Thank you for the review! Dean always goes above and beyond for the customer and we are glad you got that amazing experience from him!

Posted 2 years ago

“Minor issue with the booking however Sam was great and very helpful. Good explanations and easy solutions.”

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Posted 2 years ago

Hi Vicki! Glad to hear Sam was able to help you after the minor issue with the booking! Next time we will endeavor to make sure it's easier!

Posted 2 years ago

“Kingley sorted it!”

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Posted 2 years ago

Thank you, Sidney! Kingley is a legend!

Posted 2 years ago

“Absolutely amazing!!!”

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Posted 2 years ago

Thank you, Julie! We appreciate the high praise!!

Posted 2 years ago

“What a great man. Friendly and enthusiastic. Excellent service”

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Posted 2 years ago

Hi Ritchie, glad our technician was so great! We pride ourselves on excellent service. Thank you for the review!

Posted 2 years ago

“Thanks to your excellent technician Tim. He came round to help sort our wifi. He was punctual and confirmed our appointment time. He was very knowledgeable and explained all our questions in easy to understand language. If any one is looking for a very prompt easy to understand technician to help with any computer issues We would highly recommend Tim from Geeks on Wheels Deb and Bruce Buckley”

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Posted 2 years ago

Thank you so much, Bruce! We are glad to hear that Tim was able to come around and sort out all your needs. Tim will be thrilled to hear this. If you ever have more tech problems we will be happy to help again!

Posted 2 years ago

“Great service. Will definitely access them again”

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Posted 2 years ago

Thank you! We love to offer great service. We look forward to helping you again!

Posted 2 years ago

“Great technician would highly recommend”

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Posted 2 years ago

Thank you Michelle! Glad to hear our technician gave you a great experience!

Posted 2 years ago

“Dean always good to deal with”

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Posted 2 years ago

Hi Brian, Dean will be thrilled to hear! Thank you for the review.

Posted 2 years ago

“Mike P was excellent in manner and knowledge”

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Posted 2 years ago

Thank you Bernie! Mike will be please to hear this!

Posted 2 years ago

“Tim was friendly, articulate, concise and knowledgable.”

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Posted 2 years ago

Thank you Margaret, we will pass on your feedback to Tim!

Posted 2 years ago

“great service, very knowledgeable. very polite and friendly. would not hesitate to use again.”

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Posted 2 years ago

Thank you for the great review Alister! We look forward to helping you again.

Posted 2 years ago

“Today’s home visit by John to check all of our computer devices was meticulous and effective. We were consulted about the work to be done and are happy with the outcome. The system of annual checkups works very well.”

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Posted 2 years ago

Hi Karen, glad to hear that John was able to effectively help with all the work needing done! We love to make sure all your problems are resolved. Thank you for the amazing review!

Posted 2 years ago

“As an older person, I worry greatly about having to use the computer and feel totally out of my comfort zone all the time. Having made contact with Geels on Wheels, (on the recommendation of Mark Jones who owned 'Super Computers' ) I now have no hesitation about recommending them to anyone who needs help with their computer. Ross was very polite, very patient and understanding. He is very competent and efficient. If/when I need help again I shall certainly contact Geeks and ask for Ross, if possible.”

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Posted 2 years ago

Thank you so much for the review Coral! We think no matter your age, you should be able to use your tech hassle and stress free! We're so glad to hear that Ross was everything you needed to put you in that position, we will pass this feedback onto him.

Posted 2 years ago

“Paul was extremely helpful and explained everything in language a person like me, with not a lot of computer savvy could understand.”

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Posted 2 years ago

Thanks for the stellar review Wendy! Paul is an amazing tech and he'll love to hear this feedback!

Posted 2 years ago

“Chris was very helpful and all is now sorted, Thank you”

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Posted 2 years ago

Hi Owen, glad to hear Chris was helpful! If you ever need anything else sorted, we are here to help!

Posted 2 years ago

“Very happy with the service given by JoshD today, he’s had helped us twice lately. He was very professional and explained every fully. We have always had great service from Geeks on Wheels and would definitely recommend them.”

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Posted 2 years ago

Hi Geraldine, thank you for this amazing review! We aim to give an amazing service every time, so hearing that we are succeeding is great. Josh is a great tech and he'll be delighted to hear this positive feedback.

Posted 2 years ago

“He didn't fix the phone, he said it would delete all messages.”

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Posted 2 years ago

Hi Sidney. Thank you for letting us know your thoughts on our service. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. We’re keen to explore this more with you, we will be reaching out to you shortly to see if we are able to resolve this issue for you.

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,549 reviews