Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,451 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Jacob, he was very efficient, friendly and helpful. Very pleased with the service from the first call through to the end. Many thanks for a great service. Ian Lauder”

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Posted 1 year ago

Hi Ian! We love to hear how our technicians have done and it sounds like Jacob was able to provide a top level of service for you! Being a friendly person is an important aspect we look for in a technician so that we know we can trust them with our amazing customers throughout New Zealand! We are thrilled to know Jacob fits that mold! Thank you for the review.

Posted 1 year ago

“Excellent and prompt service”

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Posted 1 year ago

Hi Ronald! Thank you for the feedback and 5-star review!

Posted 1 year ago

“Jacob was amazing Nothing was a problem for him He was so helpful and obliging in all the tasks he had to do Thoroughly recommend him”

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Posted 1 year ago

Hi Lance! We are so proud to know that Jacob was able to get you sorted with your tech troubles without any difficulty! We always want our techs to offer help to all your tasks required so it's great to know he did this for you too! Thank you for the review.

Posted 1 year ago

“EXCELLENT service good technician did the job well many thanks.”

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Posted 1 year ago

Hi Alan! We are thrilled to hear that our technician was able to give you such a great experience. We will continue to offer you more excellent service if any future tech troubles pop up! Thank you for the review.

Posted 1 year ago

“Chat feature solved my problem. Excellent service and very quick response. Thanks”

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Posted 1 year ago

Hi Anna! It's amazing news to know that our free chat was able to help get your issue sorted! Thank you for the review!

Posted 1 year ago

“Jared was excellent. It was an interesting issue to solve -he had not come across it before but this did not did phase him. He was diligent patient and professional and produced the best result possible. A new computer was needed and he did the transfer with ease and accuracy. I would call on Jared specifically if needed in the future Thank you”

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Posted 1 year ago

Hi Richard! We are thrilled to know Jared has been able to help you get back up and running with their tech, and sometimes getting a new computer is the option required. It's great to know that he was able to help with your data transfer to the new PC and get you sorted without any stress! We will be happy to send Jared along to help you again in the future if other tech troubles pop up! Thank you for the review.

Posted 1 year ago

“Chris from Geeks on Wheels analysed the problem that we had and provided a clear detailed solution for us which we agreed to. He was very knowledgeable and easy to deal with.”

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Posted 1 year ago

Hi Carol! It's music to our ears (or maybe eyes) to see that Chris was able to get your tech trouble sorted through his knowledge and explanations! We will be sure to share this feedback with him so he gets the recognition he deserves! Thank you for the review.

Posted 1 year ago

“Jesse was amazing! Thank you very much for a fantastic service.”

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Posted 1 year ago

Hi there! Thank you for a fantastic review! We always love hearing when our technicians do a great job, and so we will be sure to let Jesse know he has done so well!

Posted 1 year ago

“As always you provided great service. I especially appreciated getting Reagan - the geek of my choice - she is so kind and understanding. And does not burden my aging brain with too much information. Thanks so much.”

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Posted 1 year ago

Hi Eugenie! We are so proud to hear that Regan has been such a great technician for you to the point she is now your requested technician! We always think it's great to be able to offer the technicians our customers request so they get a continued experience! Thank you for the 5-star review!

Posted 1 year ago

“Vivek was fantastic, I am not very tech minded and he saved me wasting money on products that would not do the job. Vivek was punctual, knowledgeable, courteous and a pleasure to deal with. Would absolutely recommend him to anyone needing his services.”

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Posted 1 year ago

Hi Morgan! It's always such great news to hear when our technicians are doing a great job, and we are proud to know that Vivek was able to be just that! We are also happy to hear that he was able to guide you in the right direction on what products you need for your set up! We will pass this onto Vivek so he gets the credit he deserves! Thank you for the review and recommendations!

Posted 1 year ago

“Great service. Arrived on time. Explained work, options and pricing well”

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Posted 1 year ago

Hi John! Thank you for the feedback on our service! We always think that great service requires being able to provide good explanations for the work done as well as being able to be punctual in our arrival times! Thank you again!

Posted 1 year ago

“Great service, as I have come to expect. Good communication, turned up when they said they were going to, and sorted job (extending WIFI to whole house) with minimal fuss. I particularly appreciate Kieran explaining tech details to me without being condescending. Thanks GEEKS.”

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Posted 1 year ago

Hi Marama! We are so proud to know you have continued to experience a great level of service from us! We think that good communication (especially without the use of tech jargon) is important to give our customers the great service you mentioned, so we are thrilled to hear Kieran achieved that for you! Thank you for the great review.

Posted 1 year ago

“I had Regan from GoW visit me yesterday for an hour and she did an excellent job in generally tidying up things on my laptop plus sort out the two corruption issues that I placed the service call for. Regan was very friendly and explained what she was doing each step she took. If needed I would be more than happy to have Regan visit again.”

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Posted 1 year ago

Hi there! Thank you for sharing your experience with Regan. We're so thrilled to know that she was able to get things all sorted on your laptop and resolve your corruption issues! We always love to hear why a technician is doing as great as they are, and so it fills us with pride to know that she was able to give you such a great experience. Thank you for the review!

Posted 1 year ago

“Chris soon found the problem. Fingers crossed that all is well now”

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Posted 1 year ago

Hi Julia! That's great news, we also love to being able to find problems quickly and get you up and running stress free!

Posted 1 year ago

“Prompt and friendly service, totally satisfied with the outcome.”

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Posted 1 year ago

Hi there! We are so thrilled to hear you are satisfied with our service! If you ever need further help with any tech troubles, we would be more than happy to help! Thank you!

Posted 1 year ago

“Chris sorted out my problem very efficiently (loss of wifi). He also put my email back onto Outlook. I am a very happy customer. Many thanks”

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Posted 1 year ago

Hi there! We're so happy we were able to get your WiFi issues sorted and get you back up and running again! WiFi is so important in this day and age so getting it resolved efficiently is important to us! We're also glad to hear he was able to help you with your emails and get them going again too! Thank you for the review!

Posted 1 year ago

“Thorough, patient and expert service.”

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Posted 1 year ago

Hi Michae! Thank you for the feedback and comments on our service!

Posted 1 year ago

“Taylor provided excellent service for what was required. We were very satisfied with what he di for our friends.”

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Posted 1 year ago

Hi David! It's great to hear that Taylor was able to give you such a great experience. We will pass this onto him so he knows he did a great job! Thank you for the review.

Posted 1 year ago

“I'm a technophobe and I needed assistance with multiple things. The website to book was easy. Communication was good. The technician was on time. (I love this!) I had 6 issues. 3 x sorted very quickly including good advice. 1 x mostly sorted. Needs a TP invite on an app which will be sorted by the end of the week. 1 x was not sorted, but was a complicated issue and we found an acceptable work around. 1 x issue was not sorted but this is an employer issue which I thought may be the case anyway. Technician Christopher based out of Pukekohe gave very useful advice that this self-confessed technophobe can work with. Thank you .”

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Posted 1 year ago

Hi there! We are so happy to hear you found our service so easy to use! We always want our service to be high quality, and a big part of that is being able to get to our customers on time and communicate if anything changes! We're glad to hear we were able to get through so many of the tech troubles that had appeared and if we weren't able to we gave you a good path to follow to resolve it! We will send your thanks to Chris, so that he gets the recognition he deserves for the work he's done! Thank you for the great review!

Posted 1 year ago

“Delighted with our first booking with GOW. Vaughan was super knowledgeable, patient and friendly and solved several issues with our laptop. We will definitely use this service again.”

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Posted 1 year ago

Hi Fiona! It's great to hear your first booking with us went so well! We always want to provide the best level of service, and our technicians are key to doing that so it's great to hear that Vaughan was able to supply such a great attitude and personality in getting your tech up and running again! We look forward to helping you again in the future if the need arises!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,451 reviews