Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,450 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,450 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“G on W always give me top notch sevice”

Helpful Report

Posted 2 months ago

Hi Alistair, thank you so much for the kind words and 5-star review! We're glad to hear that you're happy with our service. Your support means a lot to us!

Posted 2 months ago

“Very good expertise and knowledge and very clear explanations provided”

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Posted 2 months ago

Hello! Thank you for your 5-star review! Awesome to hear you had such a positive and rewarding experience from our service. Thanks again for your kind words!

Posted 2 months ago

“Weonsuk was outstandingly helpful, both listening to what we were wanting and explaining clearly what we needed to know. We have every confidence in what was achieved.”

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Posted 2 months ago

Hi David, it's important to us that our technicians are not only good with fixing technology, but also good at listening and communicating with our valued customers! So, it's great to hear Weonsuk is doing just that! Thank you for your 5-star review!

Posted 2 months ago

“Oh so very helpful. I was amazed at the info Angus was able to find on my computer and I feel much more relaxed about how my phones and laptop are working now.”

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Posted 2 months ago

Hi Beth, we're so glad to hear that your tech issues are a thing of the past, thanks to our fantastic technician Angus! Enjoy the peace of mind with no more tech troubles. We really appreciate your 5-star review and kind words, thank you!

Posted 2 months ago

“I had excellent, pleasant, friendly and professional service which solved my problems efficiently and quickly. I belong to that generation who did not grow up with computers and would rather go back to the days of pen and paper. Ben explained what the problem was and what he was going to do about it. I couldn't have asked for better.”

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Posted 2 months ago

Hello! Thank you for your 5-star review! Its great to hear, that through our service, you got the results you were after. Technology can be incredibly frustrating especially as it continues to quickly develop over the years, that's why we keep up so you don't have to! Thanks again for your kind words.

Posted 2 months ago

“Sashika was very good at explaining everything to me, and also helping out with a few problems that needed to be fixed.”

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Posted 2 months ago

Hello! Thank you for your 5-star review! Great to hear Sashika didn't just simply fix your tech issues, but also extended some of his tech knowledge to help you feel more confident in the future! Thanks again!

Posted 2 months ago

“We are incredibly impressed with your tech Paikea - he was very professional, had a wonderful friendly nature, informative and we enjoyed our dealings with him. You certainly have a wonderful guy on your team.”

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Posted 2 months ago

Hi Hilary, thank you kindly for your 5-star review. We're happy to hear our technician Paikea has left a great impression after his visit. We'll be sure to pass along your kind words to him! Thanks again!

Posted 2 months ago

“Great result with sorting out issues & explaining how they were caused, what was done to fix them & how to manage them in the future. last used Geeks in Nov 2023 - different issues this time.Different technicians but both very competent.”

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Posted 2 months ago

Hi John, it's great to hear you have found our service consistently valuable! It's not only important to us that we fix your tech, but also that we explain as much as we can throughout the process so you feel more confident with your tech going forward! Thank you kindly for your 5-star review and kind words!

Posted 2 months ago

“Tom was very very helpful. Nothing was too much trouble. Took my laptop off site to install a new battery and had it back with 24 hrs”

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Posted 2 months ago

Hi Doreen, we're glad to hear Tom was able to get everything sorted for you without any hassle or stress involved. Thank you for taking the time to leave such a kind review. We will be sure to pass on your positive feedback to Tom!

Posted 2 months ago

“Great service as always”

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Posted 2 months ago

Hi Robert, thank you for the kind words and 5-star review. We look forward to assisting with any tech issues you may have in the future!

Posted 2 months ago

“Great service.”

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Posted 2 months ago

Hi! Thank you for your 5-star review and kind words!

Posted 2 months ago

“Was done in a manner that I understood,”

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Posted 2 months ago

Hi Patricia, we know tech jargon can be complex and confusing, which means it's crucial to us that our technicians explain things in an easy-to-understand way. So we're happy to hear you felt well accommodated! Thank you for your 5-star review!

Posted 2 months ago

“I was really pleased with the communication, information and service provided by James (Geeks on Wheels.) He was patient and understanding of my requirements, easy to work with and very professional yet friendly. Thank you James!”

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Posted 2 months ago

Hi Angie, thank you for your 5-star review! It's so great to hear that our technician James provided a service that was accommodating, professional and understanding. We'll be sure to pass along your kind words to him! Thanks again!

Posted 2 months ago

“Excellant service given by Angus ... after extensive testing the problem wasn't solved however no faults from the technician as he tried every possible way to connect. After he had gone I was making coffee and the (new) router connected as it should on its own with all lights as normal. Since then I've had no trouble. I believe now it was caused by my ISP turning off something their end,of course they will never pay my bill to cover the callouts incurred”

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Posted 2 months ago

Hi Graeme, thank you for your 5-star review. We’re sorry we couldn't completely resolve the issue despite Angus' tenacious efforts, but we're glad to hear your internet is running smoothly again! Thank you so much for your kind words.

Posted 2 months ago

“Rob was very helpful and knowledgable and sorted out my computer and installed virus protection. Thanks very much.”

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Posted 2 months ago

Hi Christopher, thank you for your 5-star review! It's awesome to hear that Rob's tech skills got your computer fixed and secure with an anti-virus. Thanks again for the kind words!

Posted 2 months ago

“All staff very helpful and courteous”

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Posted 2 months ago

Hi Dugald! Thank you for your 5-star review! It's great to hear you found our service accommodating!

Posted 2 months ago

“The advisers did a very good job on updating our laptop computer.”

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Posted 2 months ago

Hi Julia, thank you for your 5-star review! Awesome to hear you had a great experience with our service. Thanks again for your kind words.

Posted 2 months ago

“Great communication, and top job. Very grateful for the expert advise and help.”

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Posted 2 months ago

Hello! Thank you for your 5-star review! It's awesome to hear that your experience with our service was a positive one. We're just a call away should you need anymore tech assistance in the future! Thanks again for your kind words.

Posted 2 months ago

“Jared very nice and helpful person IF I need him again will call. I had forgotten about Geeks on Wheel, have used you before yonks ago either Nelson/Richmond of Timaru. Thanks for the quick and good service. Was recommended/reminded by my friend Bev Ford.”

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Posted 2 months ago

Hi Glenda, thank you kindly for your 5-star review! We're very happy to hear that Jared provided you with an accommodating and efficient service. Thanks for choosing us, we're just a call away should you need any tech help in the future.

Posted 2 months ago

“So expensive, with no help added. His solution was new WIFI system. Quoted mt $699, i found online, same thing for $400. Then after 15mins of telling me he cannot do anything, charged me almost $200. Joke, never reccommend, never use again.”

Helpful Report

Posted 2 months ago

Dear Mark, Thank you so much for taking the time to provide us with your feedback about your experience with Geeks on Wheels. We truly appreciate customers like you who share their thoughts and concerns, as it helps us improve our services. First and foremost, please accept our sincere apologies for the inconvenience caused during your interaction with our technician. We understand your frustration regarding the pricing and that you found the same WIFI system online at a lower price. We do offer some price matching to help narrow the gap between our prices and prices from online suppliers. It appears that you were charged for our minimum 1hour charge with the expectation of returning to set up the network solution for you which would have been included in that initial payment We would like to investigate your experience further as our customer experience is our top priority and your experience greatly differs from our normal customer's experience. If you could give us a call at 0800424335 and ask to speak to Andy, we will do our best to come to a fair resolution for your experience.

Posted 2 months ago

Geeks on Wheels is rated 4.8 based on 6,450 reviews