Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,634 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,634 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt and pleasant work revitalising my computer that had been scamed”

Helpful Report

Posted 1 month ago

Hi Dick, thank you for your 5-star review! We’re glad we could help get your computer back on track after the scam. If you ever need any more support or advice to stay secure, we’re always here to help!

Posted 1 month ago

“Pleasant and efficient. Thank you.”

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Posted 1 month ago

Hi Shirin, thank you for your 5-star review! We’re happy to hear you found the service pleasant and efficient. If you ever need assistance again, we’re just a call away!

Posted 1 month ago

“he answered all my questions and i felt confident with all his replies”

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Posted 1 month ago

Hi Margaret, thank you for your 5-star review! We’re so glad to hear you felt confident with the answers and support provided. If you have any more questions in the future, we’re always here to help! Thanks again!

Posted 1 month ago

“The outcome was not very good for us as both our problems could not be fixed by your service. It took a very long time to be told we still could not print dividend statements and no solution was found to our missing emails thus a waste of money and time. I would be very hestiant to use your service again unless I had a guarantee you could fix the problems which I'm not sure you would be able to give us.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your feedback with us. We're genuinely sorry to hear that both issues were not resolved and that your experience was frustrating. As there are a lot of possible causes to computer issues in the world, we aren't able to give a guarantee that we can fix every issue that exists. Missing emails often occur within the email provider and depending on how emails are setup on end-user devices, recovery of missing emails can be impossible. While we cannot guarantee outcomes in every situation, we always strive to find a solution. We'd like the opportunity to improve your experience, so please reach out to us directly at 0800424335 and ask to speak to Andy regarding your review. We appreciate your input and hope to regain your trust in the future. Best regards!

Posted 1 month ago

“This is the second time I've used Rob's services, this time to set up a new computer and a change to Windows 11. As before, I have found him patient, courteous, listens well and gets on with it. He has taken a lot of the nervousness out of the exercise for this oldie - I'm actually enjoying playing around with it!”

Helpful Report

Posted 1 month ago

Hello! Thank you so much for your kind words and for choosing our service again! It’s great to hear our technician Rob helped make the transition to Windows 11 smooth and enjoyable for you. We'll be sure to pass along your feedback—he’ll be happy to know his patience and expertise made a positive difference. Enjoy exploring your new setup, and if you ever need anything else, we’re here to help!

Posted 1 month ago

“Very good work done.”

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Posted 1 month ago

Hi Colin, thank you for your kind words and 5-star review!

Posted 1 month ago

“Very happy with the service we received from Angus yesterday. He fixed the main problem I had very quickly and then helped optimise my new PC system by removing things I didn't need, suggesting and adding things that may be of use and making sure all my settings were at their best to avoid potential problems in the future. He even had some great game suggestions for my daughter. Appointment booking and general communication was also fantastic.”

Helpful Report

Posted 1 month ago

Hi Charmaine, thank you for the detailed review of Angus and his service and the much-appreciated 5-star review! We've made sure to pass on your kind words to Angus. It's great to hear that not only was your main problem solved but you were left with an optimised device that should work better for your needs and hopefully your daughter enjoys the games! Thanks again and have a great Christmas!

Posted 1 month ago

“I would like to comment on the great service I received from Vivek when he came to set up my phone iPad and printer. I found him very helpful and polite and gave me very good advice. Thanks a job well done.”

Helpful Report

Posted 2 months ago

Hi there, thank you for taking the time to leave us a lovely 5-star review. We'll be sure to pass on your feedback to Vivek and hope you are enjoying the new tech goodies! If you ever need tech help in the future we're happy to assist!

Posted 2 months ago

“Sashika was my technician today and he was extremely efficient, friendly, informative. Thank you Sashika, and Geeks on Wheels.”

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Posted 2 months ago

Hi Helen, we have passed on your thanks to Sashika and appreciate you taking the time to leave us such a lovely 5-star review! Thanks again

Posted 2 months ago

“Anthony is very pleasant, knowledgable & helpful, highly recomended”

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Posted 2 months ago

Hi Dawn, thank you for the 5-star review of Anthony's service, we are thrilled to hear you found him helpful and knowledgable and would recommend our services. Have a great festive season!

Posted 2 months ago

“Job incomplete. Work paid in advance and not completed.”

Helpful Report

Posted 2 months ago

Sorry, Warwick! Your appointment was closed in error but I do believe your technician has reached out to you and organised a visit to complete the work after the Christmas period. If you have further concerns with your appointment, please reach out to us on 0800424335 and we would be happy to address these.

Posted 1 month ago

“Fantastic service. A big thank you to Sashika who was extremely helpful and knowledgeable and sorted all my issues.”

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Posted 2 months ago

Hi Catrina, thank you for your 5-star review and feedback. We'll be sure to pass on your kind words to Sashika. All the best for the festive season!

Posted 2 months ago

“Hi, Alex who has been here before came and set up my new computer within an hour and answered all my questions. Alex is a delight to see again and I would recommend her to you, she listens and helps. Alex even remembered that I use my computer for scanning and set up a link on home page for me. Well done Alex, I wish you all the best for the coming year and always. Ta Peggy...”

Helpful Report

Posted 2 months ago

Hi Peggy, thank you for the lovely feedback on Alex and her recent visit. We've made sure to pass on your kind words and are so pleased to hear that she has not only helped with your tech issues but made things even easier to use. Thanks once again and we look forward to assisting in the future should you need it. Have a safe and happy festive season.

Posted 2 months ago

“I appreciate how Angus sorted the issues concerning transfering from Xtra to Gmail. Also resolving difficulties accessing Ancestry.Com.”

Helpful Report

Posted 2 months ago

Hi Garth! Thank you for your kind 5-star review! We're glad to hear that Angus was able to assist you with the transfer from Xtra to Gmail and resolve the difficulties accessing Ancestry.com. We'll be sure to pass along your appreciation to Angus. Thanks again!

Posted 2 months ago

“Awesome service, prompt, efficient and friendly. Stephen fixed all our issues in no time.”

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Posted 2 months ago

Hello! Thank you for your 5-star review! We're happy to hear that our technician Stephen provided prompt, efficient, and friendly service, and that he was able to fix all your issues quickly and efficiently. Thanks again!

Posted 2 months ago

“Excellent rapid work by Anthony and clear explanation of what was needed/done. The problems were solved completely - thanks Anthony!!”

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Posted 2 months ago

Hi Gary! Thank you for sharing your positive experience! We're happy to hear that Anthony provided excellent and rapid service, along with clear explanations. We'll make sure to pass on your thanks to Anthony. If you need any further assistance, please don't hesitate to reach out. We're here to help! Thanks again!

Posted 2 months ago

“Extremely prompt and professional service! Will definitley use again.”

Helpful Report

Posted 2 months ago

Hello! Thank you for your kind 5-star review! We're glad to hear that you found our service prompt and professional. We look forward to assisting you again in the future. Thanks again!

Posted 2 months ago

“Geeks on Wheels technician Ryan W. was a dream to work with. He took no time at all to find and fix the problem making sure that I ( with no internet skill at all) could understand and navigate all the settings. He showed me shortcuts and alerted me to coming changes that we have now earmarked for upgrading next year. Thank you Ryan....your service was great and much appreciated”

Helpful Report

Posted 2 months ago

Hello! Thank you so much for your kind 5-star review about our technician Ryan W! We're happy to hear that he was able to quickly resolve your issue and ensure you felt comfortable with all the settings. It's fantastic that he could show you some useful shortcuts and alert you to upcoming changes for next year's upgrades. We'll be sure to pass along your gratitude to Ryan. If you ever need further assistance, don't hesitate to reach out. We're always here to help!

Posted 2 months ago

“Friendly., personable and a good communicator, Angus was helpful and efficient.”

Helpful Report

Posted 2 months ago

Hello! Thank you for your kind review! We're happy to hear that Angus provided you with friendly, personable, and efficient service. Your feedback is greatly appreciated!

Posted 2 months ago

“Vaughan from Geeks on Wheels was very helpful he set up what needed to be done which I had found extremely difficult and time consuming. Time is valuable it’s a no brainer so I subscribed to ensure I have experts on hand when needed. I definitely recommend Geeks on Wheels and someone like Vaughan his patience and understanding and expertise is priceless.”

Helpful Report

Posted 2 months ago

Hi Genevieve, thank you for your 5-star review! We're happy to hear that Vaughan was able to provide the help you needed and make the setup process easy for you. Time is indeed valuable, and we're glad you found value in subscribing to our services. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Vaughan. If you need any further assistance, we're always here to help!

Posted 2 months ago

Geeks on Wheels is rated 4.8 based on 6,634 reviews