Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,523 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,523 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely impressed with the level of professionalism from Paikea. Would highly recommend Geeks on Wheels.”

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Posted 2 months ago

Hello, thank you for your 5-star review! We're thrilled to hear that Paikea exceeded your expectations with his professionalism—exactly what we aim for with all our technicians. Thanks again for your recommendation!

Posted 2 months ago

“was worried service wasn't going to be as good as my previous ones were with Regan and Andy but it was soo happy thankyou. Andrea”

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Posted 2 months ago

Hi Andrea, thank you for your 5-star review! While each of our techs have their own strengths in technology, we work hard to make sure everyone delivers a top-notch service. It's awesome to hear you've noticed the consistency in our service! Thanks again!

Posted 2 months ago

“Carlos is a star!”

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Posted 2 months ago

Hi Lilian, thank you for your 5-star review! We think Carlos is pretty awesome too, so we're happy you agree! Thanks again!

Posted 2 months ago

“We ere very happy with the service StephenF provided. He fixed our initial problem and explained what he was doing which was easy to understand. He also helped with several other things and gave us much more information what Geeks were able to provide. He must be a great asset to your team.”

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Posted 2 months ago

Hi Geraldine, thank you for your 5-star review! We're so happy Stephen could fix your tech issues and explain things along the way, making you feel more comfortable with your tech going forward. It's great to hear he tackled a few other problems too. Thanks again for the kind words!

Posted 2 months ago

“Excellent service as always. Everything on my list was dealt with in a way that I understood. Timely. Courteous to someone who doesn't get computer stuff often. Thanks so much for the service and the discount! I'll definitely be back.”

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Posted 2 months ago

Hello, thank you for your 5-star review! It's important to us that our technicians explain things in a manner that everyone can understand, especially with technology becoming more complex by the day! So, it's awesome to hear that your technician was timely, courteous and accommodating. We're just a call away should you need any tech help in the future! Thanks again!

Posted 2 months ago

“Really good service, sorted out my issue.”

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Posted 2 months ago

Hi Graeme, thank you for your 5-star review and kind words! We’re glad to hear you found our service valuable and that your iPad issue was resolved smoothly. Thanks again!

Posted 2 months ago

“As usual, very happy with your service, and as always a very nice helpful man, solved my problem with my ipad thank you.”

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Posted 2 months ago

Hi Merilyn, thank you for your 5-star review! We're so pleased that you've consistently had a high-quality experience with our service. It’s also great to know your iPad issues are resolved! Thanks again!

Posted 2 months ago

“Geeks on Wheels arranged for their technician Alex to be with me within 30 mins of my calling to attend to a virus on my laptop. and she arrived to the minute. ...what a brilliant service you offer, and Alex is fabulous. Thank you Alex.”

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Posted 2 months ago

Hi Pat, thank you for sharing your experience! We know viruses can be frustrating, so we're happy that Alex could be there right when you needed help. It’s fantastic to hear how much you valued her support! We’ll be sure to pass along your kind words to her. Thanks again for choosing Geeks on Wheels!

Posted 2 months ago

“Vaughan was the best and never hurried me to "understand". I learn't more today than I have in the past.”

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Posted 2 months ago

Hi Martin, thank you so much for your 5-star review! We're happy to hear that Vaughan took the time to ensure you felt confident and understood everything. It’s awesome to know you gained so much from our visit! Thanks again!

Posted 2 months ago

“Once again wonderful customer service from Carlos, he is a fine young man and a credit to you Company. I really enjoyed our conversation, and learned somethig in the process. Thank you so much.”

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Posted 2 months ago

Hi Janet, thank you so much for your 5-star review! We're very chuffed to hear that Carlos provided you with the same high-quality, accommodating service you’ve come to expect. We’ll be sure to pass along your kind words to him. Thanks again!

Posted 2 months ago

“great service, knowledable and friendly.”

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Posted 2 months ago

Hi Richard, thank you for the feedback and 5-star review. We hope to help again in the future!

Posted 2 months ago

“Vaughan is friendly and a great communicator and sorted our issue efficiently and well and truly to our satisfaction Highly recommend him and Geeks on Wheels.”

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Posted 2 months ago

Hi Graeme, we appreciate the 5-star rating and great feedback! It's always awesome to hear when one of our technicians has given our customers a great overall experience and we'll be sure to pass on your kind words. Thank you once again for the review and recommendation!

Posted 2 months ago

“Vaughan was very professional and explained everything that I could understand. Thank you so much.”

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Posted 2 months ago

Hi Jillian, thank you so much for the thoughtful 5-star review we will pass on your kind words to Vaughan and are pleased to hear he was able to assist you whilst also explaining everything clearly. Thank you once again and we look forward to assisting in the future.

Posted 2 months ago

“Jacob is fantastic. He is kind and knowledgeable. The only problem I have with Geeks on Wheels is that the online service I have subscribed to 9/10 require me to book Jacob to sort the problem out. I therefore cancel and use my old IT assistant, as he is much cheaper than always having to book someone in to come around from Geeks on Wheels.”

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Posted 2 months ago

Hi Bradley, thank you for the review. We're happy to hear you're happy with Jacob's service. We apologise that you didn't get the full use out of our Geek Plus service and a manager will look into this further and get in touch as soon as possible.

Posted 2 months ago

“Carlos came out to visit myself (and Nev) today. He was very knowledgeable and gave us great service. Very helpful and friendly. Highly recommend. Thanks. Cheers, Joyce & Nev”

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Posted 2 months ago

Hi Joyce and Nev! Thank you for your awesome 5-star review! We're super happy to hear that Carlos made your experience great with his tech skills and friendly attitude. We really appreciate your recommendation!

Posted 2 months ago

“Sam did a great job. He answered all my queries and did so in a timely manner.”

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Posted 2 months ago

Hi Myriam, thank you for your 5-star review. We're happy to hear that our technician Sam was helpful and efficient with your queries!

Posted 2 months ago

“The technician that showed up was knowledgeable and very pleasant. He listened and provided pros and cons of various fixes or approaches. It didn't feel as though he was trying to make money. It felt as if he was working toward the best fix in all manners for me.”

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Posted 2 months ago

Hello! Thank you for your 5-star review! We're happy to hear that your technician accommodated your needs and empowered you to guide the outcome of the visit. This level of service is what we expect from all our technicians, so it's fantastic to hear that yours exemplified this. Thanks again!

Posted 2 months ago

“we found our man very helpful with everything he had to do for us would be happy to call on him again if the need arises.”

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Posted 2 months ago

Hi Bruce, thank you for your 5-star review. We're very happy to hear you found our service so helpful. We're just a call away should you need any tech help in the future! Thanks again.

Posted 2 months ago

“Very competent, informative and friendly service. Would definitely recommend.”

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Posted 2 months ago

Hi Wayne, thank you for your 5-star review and kind words. It's awesome to hear you find our service competent and accommodating. And, thank you for your recommendation!

Posted 2 months ago

“Good heads-up call with estimated time of arrival. Provided ID Quickly found solutions to the issues I was having and teased out a couple of other issues I was having and resolved them within a one hour time frame”

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Posted 2 months ago

Hi Gerard, we're happy to hear that your experience with our service was great from start to finish. We're also glad we could solve your immediate issues and provide solutions for the others. Thank you for your 5-star review!

Posted 2 months ago

Geeks on Wheels is rated 4.8 based on 6,523 reviews