Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,784 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,784 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service thank you, concise & clear. Just disappointed my emails which have accidentally been put under "trash' couldn't be put into "inbox"”

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Posted 2 years ago

Thank you for the 4-star rating, Mary! We're glad to hear that our services were both good and clear. Thank you again for your support! We will be reaching out regarding the issues with the emails going to trash as that should not be happening!

Posted 1 year ago

“Very happy with service from Chis”

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Posted 2 years ago

Thanks for the review Brian! We really appreciate it!

Posted 1 year ago

“I was happy with the service I got from Sashika.”

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Posted 2 years ago

Thanks Janet for your 4-star rating! I'm glad Sashika was able to provide you with the service you needed. It's great to hear that you were happy with your experience. Thank you!

Posted 1 year ago

“Although my problem wasn't sorted out on the day, recommendations were made and my technician called back three times to check on my progress and resolved a backup issue that had been niggling at me for days in ten seconds.”

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Posted 2 years ago

Hi Lisa! We are glad to hear we were able to resolve the backup issue that had been causing you grief! Technology can sometimes cause a lot of small issues that you just accept but you learn to accept, and so we always aim to fix those for you as well! Thank you for the review.

Posted 2 years ago

“John R was very good as opposed to Samir”

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Posted 2 years ago

Thank you, Peter, for giving Geeks on Wheels 4 stars! We're happy to hear that John R was very good.

Posted 2 years ago

“I thank you Sam for turning up and helping me”

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Posted 2 years ago

Hi Dorothy! Thank you for the review, and we will pass on your feedback to Sam!

Posted 2 years ago

“Good contact during the drawn-out process to recover, and save e-mail into our new G-Mail. Got as far as was possible before case closed.”

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Posted 2 years ago

Hi Steve! Thank you for sharing your experience with us! It's good to hear we were able to get most of your emails into your new Gmail! Thank you for your review

Posted 2 years ago

“Answered questions to my satisfaction. Very professional. Remedied the problem with google. Webmail is still a bit slow to load.”

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Posted 2 years ago

Hi Wanda! We are really grateful for your feedback. We aim to try to get all the problems remedied and resolved. It's unfortunate that your webmail is still a bit slow! If you do want that looked at further feel free to give us a call.

Posted 2 years ago

“Barnaby and Kieran (sp?) did a great job on my laptop and tablet. Kath Boswell.”

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Posted 2 years ago

Hi Kath! Thank you for sharing your experience with Barnaby and Kieran! It's awesome to hear that your laptop and tablet are now working well! If you ever need more help with your tech you know who to call!

Posted 2 years ago

“Ross explained any problems carefully. He was competent and honest with work carried out.”

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Posted 2 years ago

Hi there! Thank you. Satisfied customers mean so much to us. Ross works hard to ensure that all his work is done in an honest and competent manner. We will be sure to let him know so he gets the recognition for a job well done!

Posted 2 years ago

“Kyle did a great job and solved our main problem, plus a couple of side issues!”

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Posted 2 years ago

Hi there! It’s incredibly satisfying to get such great feedback. Kyle works hard to ensure that all your problems are resolved and that you can use your tech again! Thank you for the review.

Posted 2 years ago

“Please thank Ross for his valuable time today.”

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Posted 2 years ago

Hi Phillip! We will pass on your thanks to Ross! Thank you for the review.

Posted 2 years ago

“Late for appt but excellent when here. A phone call to say going to be late would have helped”

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Posted 2 years ago

Hi Brian! We love to hear feedback for our clients. We're sorry our tech was late to the appointment and didn't communicate that with you, but I'm glad to hear once they arrived that it was excellent! Thank you for the review

Posted 2 years ago

“This was somewhat frustrating for both of us. The check up of the Adata Time Machine just went on and on and after quite a bit of time it stalled The solution took a while to sort. I think Tim did his best to do this. I had suggested early that the amount of space in my computer’s hd might be the problem. Tim deleted some apps and files to increase the capacity. He deleted the files in the Time Machine. Finally it worked. It was a bit frustrating and time consuming to work out how to fix the issue. But I appreciated his perseverance.”

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Posted 2 years ago

Hi Bonnie. We definitely understand that tech can be very frustrating. Sometimes the answer to a complicated problem doesn't jump out straight away but I'm glad to hear that Tim was able to find the issue and get you going! Sometimes with tech perseverance is key! Thank you for the review.

Posted 2 years ago

“Had to wait 5 days because of demand for services, but once here the tech, BarnabyA was very good.”

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Posted 2 years ago

Hi there Bob! Thank you for sharing your feedback. Sometimes we do get busy so we are sorry about the 5-day wait time, but it's great to hear once we got to you that our tech Barnaby was able to help you! Thank you again for the review.

Posted 2 years ago

“I am impressed with the reliable service offered by Geeks on Wheels. The computer technicians are first class.”

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Posted 2 years ago

Hi Ruth! Feedback is so important for us to know how our customers feel! We always aim to be good reliable tech support for anybody who needs it. Thank you for the review!

Posted 2 years ago

“Concern re: opening possible Spam was attended to satisfactorily, also the problem with slow sending via Outlook. Thank you.”

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Posted 2 years ago

Hi Irene! Thank you for the review. We always love to hear feedback about our services and I'm happy to hear that your emails will be far better to use now!

Posted 2 years ago

“Fairly successful until had to talk to a Spark person over the phone, which took half an hour to go through the process for connection. The Internet now working much of the time but not always.”

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Posted 2 years ago

Hi Milton! Thanks for sharing your experience! I'm glad to hear we could get the internet working, however if you do need further help trying to get it more consistent, feel free to give us another call on 0800 424 335 and we can have a further look!

Posted 2 years ago

“Some really helpful tips around email on things I had struggled with for some time”

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Posted 2 years ago

Thank you! Glad we give you some good and helpful tips for your emails!

Posted 2 years ago

“All good. All Phone correspondence and communication was great. Turned up on time. Gave me good options for moving forward. Only issue would be the time and money over the hour due to the computer doing a memory test. If this is started in that first hour, there should be some dialogue about the extra cost during this time. I could have done that test myself again, as I said I had done one already, and not gone over the inital hour.”

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Posted 2 years ago

Hi Mark. We really appreciate feedback from our customers about their experience. It's pleasing to hear we could offer sound advice for moving forward with your tech. If you would like to discuss the additional time, please give us a call on 0800 424 335 and ask to speak to Reuben and we can investigate this further to find a remedy

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,784 reviews