Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ChrisK was very quick in identifying the cause of my glitches with my laptop and solved that while explaining what he was doing. He also checked a few other queries I had and his explanations were clear. I now feel competent to deal with minor problems of a similar nature, but would happily call him again if I get "tied up in knots"!”

Helpful Report

Posted 7 months ago

Hi Julie! Thank you for your 5-star review! It is very important to us that we not only resolve your tech issues but also leave you feeling more confident with your tech going forward. So, we're very proud to learn that Chris made sure this was the case for you! If you do end up tied in knots again, with frustrating and complex tech issues, we'd be more than happy to assist you again. Thanks again for your kind words!

Posted 7 months ago

“Kind, competent technician solved alll issues.”

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Posted 7 months ago

Thank you for your 5-star review! We're super glad to learn that your technician not only accommodated you but also adeptly resolved all of your technical challenges! Thanks again.

Posted 7 months ago

“A very pleasant young man who worked well and sorted outmy change of email.”

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Posted 7 months ago

Hi Marlene, thank you for your 5-star review! It's very rewarding to hear that we could assist you seamlessly in transitioning to a new email platform, and we're chuffed your experience was nothing short of positive! Thanks again!

Posted 7 months ago

“Very pleased with the service.”

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Posted 7 months ago

Hi Roland, thank you for your 5-star review and kind words!

Posted 7 months ago

“JackM contacted me to advise his arrival time. Explained what he needed to do and the reasons my e-mail address needed to change. Successfully transfered files from Xtra to outlook. Anwsered other queries I had in operating system”

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Posted 7 months ago

Hi Ray, thank you for your kind words and 5-star review. It's awesome to hear that Jack went above and beyond to ensure your experience with Geeks on Wheels was both accommodating and valuable. We'll be sure to pass on your review to him! Thanks again!

Posted 7 months ago

“Very pleased with the service. Patient, friendly and happy to help.”

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Posted 7 months ago

Hi Adrianne, thank you for your 5-star review! We're very pleased to hear that your recent interaction with our service reflects the high standards we aim to achieve! Thanks again.

Posted 7 months ago

“have been very happy with Luke and wish him all the best.”

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Posted 7 months ago

Hi Maureen, thank you for your kind words. Awesome to hear that you were more than pleased with Luke's service. Thanks again!

Posted 7 months ago

“Buddy was really competent, quick and honest. He was friendly and a pretty decent fella.”

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Posted 7 months ago

Hi Steve, we're glad to hear you we're happy with our recent visit and found the technician to be competent, quick and honest. We'll be sure to pass on your feedback and hope to help in the future should you need it! Thanks again.

Posted 7 months ago

“Kit was patient and thorough, and a very pleasant person to deal with.”

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Posted 7 months ago

Hi Caroline, thank you for the five-star review, we're stoked to hear that you found Kit so good to deal with. We pride ourselves on not only fixing our customer's tech issues but also doing it in a personable and pleasant way. We hope to help you again in the future should you need it and will pass on your feedback to Kit!

Posted 7 months ago

“Vaughn came to my home, listened to my issues, fixed them. Explained what he was doing. Explained again when I didn't get it. I'm happy”

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Posted 7 months ago

Hi Bruce, we really appreciate the kind feedback. It's great to hear that Vaughan not only fixed your issues but took the time to explain things clearly! As long as you're happy, we're happy and we'll be sure to pass your feedback on. Thanks again!

Posted 7 months ago

“Prompt service, great communications and arrived on time. Very pleasant informative guy and explained everything as he went. Answered all questions Im not that computer literate and he was understanding. Couldn't fault the service. Would definately call again if needed. Would definately recommend to others.”

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Posted 7 months ago

Hi there, we really appreciate your kind words and glowing review. We always aim to take our customers to a better place with their technology after an appointment, so being understanding and explaining things in plain English is very important to us. It sounds like our technician did just that in your appointment which is great to hear. Thanks again for the feedback and recommendation!

Posted 7 months ago

“Geeks on wheels Invercargill, in particular Vivek, you are fabulous. You were very professional, polite, excellent at your job. You kept me fully up to date with what you were doing, gave me great advice. You solved my issues in a very short time when even my provider couldn't after spending hours on the phone with her. Karen Kemp”

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Posted 7 months ago

Hi Karen, we are glad to hear we got your issue solved! Thank you for the kind feedback and positive review, we will be sure to pass on your kind words to Vivek and hope to help you with any tech issues you may have in the future! Thanks again!

Posted 7 months ago

“Efficient and knowledgeable staff.”

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Posted 7 months ago

Hi Vicki, thank you for your kind words and 5-star review! Awesome to know we are hitting the mark! Thanks again!

Posted 7 months ago

“No negatives. Have always had a very positive experience. Luke was excellent today.”

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Posted 7 months ago

Hi Elizabeth, we're very proud to hear you have continued to find our service so valuable. Thank you for your 5-star review and kind words. We'll be sure to let Luke know you are more than pleased with your recent visit from him. Thanks again!

Posted 7 months ago

“Over the many years Geeks on Wheels have solved my computer problems with speed and satisfaction. I recommend Julianne for her incredible patience, clear explanations and pleasant manner.”

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Posted 7 months ago

Hi Mary-Anne, thank you for your 5-star review and your trust in our service over the years. We're pleased your most recent visit from Julianne was so accommodating, we'll be sure to pass on your kind words to her. Thanks again!

Posted 7 months ago

“Sam was very good, did everything I asked & explained everything so I could understand.”

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Posted 7 months ago

Hi Kathy, it's great to hear that Sam was able to get everything sorted for you whilst also explaining along the way. We appreciate the positive feedback and 5-star review and will make sure to pass on the kind words! Thanks again!

Posted 7 months ago

“Jack was able to sort my problem and give my husband advice. We are both very satisfied with the service.”

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Posted 7 months ago

Hi Wendy! Thank you for your 5-star review! We're pleased to hear Jack not only resolved your tech issues but also shared some of his tech expertise, hopefully making you feel more confident navigating your tech in the future! Thanks again!

Posted 7 months ago

“Kit was great. He sorted out my computer problems, which is what I needed. He was also very pleasant to deal with.”

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Posted 7 months ago

Hi Iona, it's fantastic to learn that Kitt not only resolved your computer issues but also maintained a positive and accommodating demeanour throughout. Thank you for your 5-star review and kind words.

Posted 7 months ago

“Anthony was great!!. He was very professional and great to work with.”

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Posted 7 months ago

Hi Brian! We're happy you were so pleased with the quality of Anthony's service. It's important to us that our technicians are professional, respectful and accommodating! Thank you for your 5-star review!

Posted 7 months ago

“All who have helped us have been great. Thanks!”

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Posted 7 months ago

Hi Marilyn, it's awesome to hear you have consistently been pleased with the quality of our service! Thank you for your kind words and 5-star review!

Posted 7 months ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews