Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,453 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“JACK did a great job. He explained what he was to do and did all we asked,”

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Posted 1 year ago

Hi Tim! Thank you for the feedback on Jack's appointment! We are so happy to hear that he explained things well and completed all your tasks! Thank you for the review.

Posted 1 year ago

“Excellent Job Well explained Job completed Friendly & Approachable. 👌”

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Posted 1 year ago

Hi Gay! We are happy to hear that you got an excellent job done! We always value getting technicians who communicate well and are friendly and approachable, so we're proud to see that you had that exact experience! Thank you for the review.

Posted 1 year ago

“very helpful and patient with me”

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Posted 1 year ago

Hi Sandra! We're thrilled to hear that you found us helpful and patient! If you ever need further help with your tech troubles give us a call.

Posted 1 year ago

“Efficient fast service. Very helpful and informative.”

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Posted 1 year ago

Hi Maryl! Thank you for sharing your experience of our service! If you ever need further tech help, feel free to give us a call!

Posted 1 year ago

“I had you come do a service on my computer and windows 11 was installed, however as explained it didn't come through properly due to a technical fault with Windows. My tech came back (whom is a very nice gentleman) and got it installed correctly. As agreed you reimbursed the additional visit which was very much appreciated.”

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Posted 1 year ago

Thank you for your feedback, Viv! We truly appreciate hearing your experience with Geeks on Wheels. Our biggest goal is to make sure our customers are always satisfied and leave feeling like their needs were met. We apoligise for the issue with the upgrade to Windows 11 and will be happy to assist you in the future.

Posted 1 year ago

“Very pleasant young woman and she methodically worked her way through checking everything.”

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Posted 1 year ago

Thank you Mary for your 5 star rating of Geeks on Wheels! We are delighted to hear that you had a positive experience with Julianne! We appreciate your positive comments.

Posted 1 year ago

“Very helpful and very professional. Accommodating with payment method, banks accounts were locked due to scam so we had to take an invoice rather than EFTPOS. Very quick response. Called for help and help arrived same day. Thanks for helping us, now we know we are scam free and virus free.”

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Posted 1 year ago

Hi Nathan! We are so happy to hear that you had a great appointment with us! We hate scams with a passion here, so we always want to make sure when our customers have been scammed we do the best we can to accommodate for our customers, whether it be invoicing or getting a same-day visit sorted so you can be back in action as soon as possible! Thank you for the review, and stay safe online!

Posted 1 year ago

“Fabulous service-really knowledgeable and located the issue quickly.”

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Posted 1 year ago

Hi Sinead! We're thrilled to hear you found our service fabulous! We always want to make sure we have the best techs for the job that are equipped with the best knowledge possible! Thank you for the review.

Posted 1 year ago

“ChrisK was very helpful and although he couldn't solve my problem due to the age and model of computer he did try :-)”

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Posted 1 year ago

Thanks so much for the great rating, Lynley! We're so glad to hear that you had a great experience with Chris. We understand that he was not able to fix your problem due to the age and model of computer, but we're glad that he was able to try and help in whatever way he could.

Posted 1 year ago

“1. Easy to establish if they could help 2. Flexible on times to come onsite within 24 hours 3. Accurate diagnosis and solution provided Many thanks”

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Posted 1 year ago

Thank you, Stuart, for your outstanding 5-star rating! We genuinely value your feedback and are thrilled to hear about your positive experience with Geeks on Wheels. Our dedicated team is fully committed to delivering accommodating service times, and precise diagnostics and solutions. Your satisfaction is our utmost priority, and we sincerely appreciate your support. Once again, thank you for choosing Geeks on Wheels!

Posted 1 year ago

“We were very impressed with the helpful and professional service we received from Anthony resolving the problems with our computer. He was very polite and kept us informed as to when he was on his way. He was very understanding and helpful when we asked questions.Would highly recommend him .”

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Posted 1 year ago

Thank you, Anna, for your outstanding five-star rating of Geeks on Wheels! We are absolutely thrilled to learn that you were thoroughly impressed with the exceptional and professional service delivered by Anthony. We greatly appreciate your kind words regarding his politeness, regular updates, and patient approach to addressing your questions. Positive feedback like yours serves as a tremendous source of motivation, and we sincerely value your enthusiastic recommendation.

Posted 1 year ago

“Harry was great. Had my new computer and monitor all sorted, printer reconnected and new email up and running without a hitch. Made sure everything was working and I was satisfied. Recommend these guys.”

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Posted 1 year ago

You're welcome! Geeks on Wheels values customer satisfaction and takes pride in our work. I'm glad Harry provided a satisfactory experience, and I'm sure your recommendation will help others in their decision to choose Geeks on Wheels for their tech needs. If you have any more questions or need further assistance, feel free to ask.

Posted 1 year ago

“always great service, always great staff”

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Posted 1 year ago

Hi Stephen! We always aim to be the top in computer repairs with our staff and service, and it's great to hear you recognize that!! Thank you for the review.

Posted 1 year ago

“From the initial enquiry made through to the problem's resolution, Geeks on Wheels' contacts with me performed to a high standard. By repeatedly trying possible "fixes" to the phone/hearing aids' problem, Technician SamR displayed a work ethic and thoroughness that was most impressive. His 'Visit Notes' - a copy of which he handed to me - are both copious and helpful. Altogether, a very positive house call outcome.”

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Posted 1 year ago

Thank you for the kind words and for your 5 star rating of Geeks on Wheels. We appreciate your taking the time to provide feedback on our Technician Sam and the excellent service you received. We are very pleased that the problem with your phone and hearing aids was fixed to your satisfaction. We thank you for your support and look forward to serving your technology needs in the future.

Posted 1 year ago

“WE love Geeks on Wheels, James is superb, professional, personable, and extremely clever at what he does. Thank you so much for helping us feel secure and up to date with our wee system.”

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Posted 1 year ago

Thank you Donna for the fantastic 5-star rating of Geeks on Wheels! We really appreciate it. We couldn't agree more about James - he is absolutely superb and a real pro when it comes to tackling any IT issues. We are so glad he is helping us to feel secure in our system and keeping us up to date with technology. Thank you again for your kind words and rating!

Posted 1 year ago

“Regan fixed a problem I had and then identified another problem I didn't realise was creeping up on me. When the computer came back everything just worked straight away.”

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Posted 1 year ago

Thank you so much for this glowing review of Geeks on Wheels, Ross! We are thrilled to hear that Regan was able to fix your issue, as well as identify an upcoming problem and your PC now runs perfectly. We appreciate your 5-star rating!

Posted 1 year ago

“Excellent and timelyservice”

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Posted 1 year ago

Hugh, thank you so much for rating Geeks on Wheels with 5 stars. We are glad that you enjoyed our excellent service.

Posted 1 year ago

“James M was excellent. Courteous, not at all condescending to this non techie, and patiently went through everything. When I had to change yesterday's appointment to today at short notice, the staff member I dealt with was cheerful and helpful. Good team effort all round.”

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Posted 1 year ago

Thank you for your 4 star rating, Leanne! We're so glad to hear that James was excellent in your experience and that our staff members have been helpful in adjusting your appointment. It really is a team effort and we all appreciate your kind words.

Posted 1 year ago

“DavidW (your technician) was a pleasure to meet. He explained the issues with my Laptop in easy-to-understand terms. David identified other issues the absence of Virris Protection Software, for example. I have no hesitation in having David back if needed.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Geeks on Wheels, Grant – we really appreciate it! We are delighted to hear that David was a pleasure to meet and that he explained the issues with your laptop in an understandable language. We are also glad that he was able to pinpoint other issues, such as the need for Virus Protection Software. Thank you once again for your wonderful review!

Posted 1 year ago

“Reagan gave me very good service and I would have her again”

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Posted 1 year ago

Thank you so much for your 5-star rating, Kathleen! I'm glad to hear that Reagan gave you great service and that you would request her service again. We appreciate your kind words and hope you have a great rest of your day!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,453 reviews