Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,546 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was very fast and efficient and the Geek explained the problems well. As always - a fantastic service”

Helpful Report

Posted 2 years ago

Hi Marian! So glad to hear we were able to help! Thank you for taking the time to leave a review!

Posted 2 years ago

“Great service, very appreciated the quick service”

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Posted 2 years ago

Thank you, Helen! We pride ourselves on our great service! We can't wait to help you again.

Posted 2 years ago

“Fairly successful until had to talk to a Spark person over the phone, which took half an hour to go through the process for connection. The Internet now working much of the time but not always.”

Helpful Report

Posted 2 years ago

Hi Milton! Thanks for sharing your experience! I'm glad to hear we could get the internet working, however if you do need further help trying to get it more consistent, feel free to give us another call on 0800 424 335 and we can have a further look!

Posted 2 years ago

“Murry is a great guy and is very helpful and knows his stuff”

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Posted 2 years ago

Thanks, Chris! We love to hear when our customers have had a great experience! We will pass this onto Martyn as we think it's important to let our techs know when they are doing well!

Posted 2 years ago

“Geeks contacted me for my laptop's annual health and security check which was done today. A problem that I did not know existed was fixed - my laptop appeared to run ok. Subscribing to Geeks IT services three years was a good decision for my needs. Included in my annual subscription is their online help service and regular broadcast 'Tips'. I also changed to their recommended superior security software.”

Helpful Report

Posted 2 years ago

Hi Shane! So glad to hear you're enjoying our Geek+ Club Subscription! We always aim to make sure you are fully looked after and I'm glad to hear we have succeeded in this! Sometimes when everything seems ok, there can still be issues lurking around that you don't even know are affecting you, so I'm glad we caught that out! We look forward to helping you in the future with any further tech troubles you may have!

Posted 2 years ago

“Martyn fixed all my various computer issues. Would recommend”

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Posted 2 years ago

Hi there! Thank you for this review! Martyn will be thrilled to hear you enjoyed his service! Thank you for using us, we look forward to helping you again

Posted 2 years ago

“Straight onto it, no mucking around and issue found”

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Posted 2 years ago

Hi Alan! We’re really pleased you had such a great experience. We definitely aim to fix the issue for you without any hassles! As well as looking to cover all of your other tech troubles!

Posted 2 years ago

“Kyle is BRILLIANT. NO HESITATION to have him here anytime.”

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Posted 2 years ago

Thank you for the feedback, Deric! We will pass this onto Kyle, he will be thrilled to hear this!

Posted 2 years ago

“Lafi was at my house today to do routine system checks etc. Great service, very clear communication, explanations and advice. All done with no fuss. Very pleasant person to have in the house. Appreciated the effort Lafi put into getting the speaker wifi working. Thank you”

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Posted 2 years ago

Hi there Allison! Thanks for sharing your experience. Customer satisfaction is a big driver for us and I know Lafi is the same! He always aims to be very clear in his explanations and ensures that his customers know what is happening throughout the appointment! So glad to hear you enjoyed his service. We will be sure to pass this onto him. Thank you for the review!

Posted 2 years ago

“Lago was fantastic - very personable and great advice - purchased a stand alone hard drive for back up after listening to his advice! Very skilled and thorough. Polite and accomodating! One issue was in my booking I stated I wanted to connect 2 x monitors to give you time to source for the appointment but didn’t have one upon arrival which was disappointing ? However Lafi gave me options and talked me through the set up process! Just a missed sales opportunity!! Great guy and great representative for your brand!!”

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Posted 2 years ago

Hi Jon! What an amazing and thorough survey! Thank you for all the feedback, I know Lafi will be stoked to hear this, he really does work above and beyond to make sure that everyone he sees is 100% sorted and satisfied! A bit unfortunate that we didn't have all the necessary parts for the monitors, but it can be hard to know what exactly we need without seeing it! But awesome to hear that Lafi still gave you good options and helped you understand how to get them set up!

Posted 2 years ago

“Gentleman turned up on time well presented and identifiable Brief discussion to identify our problem and solved it quickly. Then provided some suggestions to speed up the system and achieved that task Excellent to work with. Would strongly recommend Geek On Wheels to all.”

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Posted 2 years ago

Hi! We’re really pleased you had such a great experience. We work really hard to offer the BEST customer experience so thank you for your feedback. We’re hopeful we can help you again sometime in the future.

Posted 2 years ago

“Very professional. Explained what he was doing and how to operate the computer and printer. I would highly recomend him”

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Posted 2 years ago

Hi Stan! Thank you for the feedback! We always aim to offer a high level of service through our techs so I'm glad to hear you found our tech so good! Thank you again for taking the time to leave this great review!

Posted 2 years ago

“I am Chris. Butler and PA for Christine Barnes. I found Chris K to be outstandingly professional and personable. He solved our Internet problem swiftly. What a STAR”

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Posted 2 years ago

Hi Chris! We are really grateful for your feedback. We aim for his professionalism whilst keeping it personable for customers (especially because tech can be so confusing!) Chris will be thrilled to hear you enjoyed your work! Thank you!

Posted 2 years ago

“The technician came to my house for a job that could have been done over the phone, My subscription to Geeks Plus had expired and nobody notified me of that, His service was excellent but unnecessary”

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Posted 2 years ago

Hi Molly. Thanks for the review! It's good to hear that the service you received from John was excellent. It appears that the renewal invoice must have gone missing as our system shows we sent these out 28th of August. We will investigate this issue for you!

Posted 2 years ago

“Very helpful and friendly”

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Posted 2 years ago

Thank you, Keith! We’re thrilled to get such positive feedback.

Posted 2 years ago

“Very Good, very patient and thorough and made sure everything was done to my satisfaction.”

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Posted 2 years ago

Hi Dorothy! We’re really pleased you had such a great experience. Your positive experience reaffirms our focus on customer satisfaction. Thank you for taking the time to leave a review.

Posted 2 years ago

“Chris was very helpful, speedy and had realistic recommendations. I feel a lot was achieved in my hour - thanks.”

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Posted 2 years ago

Hi Jane! Hearing customer feedback is so important for us to improve and grow! We're glad to hear Chris was a superstar and we will make sure to pass this onto him! Thank you for your review!

Posted 2 years ago

“Very efficient”

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Posted 2 years ago

Thank you! We pride ourselves in efficient but precise work!

Posted 2 years ago

“Thanks for a fantastic job on our iPhones and computers. James dealt with the complexities quickly and efficiently and I strongly recommend the Geeks to anyone needing their technology tidied and running smoothly”

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Posted 2 years ago

Thank you again, Chris! We will be sure to pass this feedback onto James.

Posted 2 years ago

“Kinsley and Chris were both so very helpful and it is clear that there was really competent work done in the workshop. I enjoy the fact that I can ask questions and get answers that help me be more effective.”

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Posted 2 years ago

Hi Margarret! Great to hear we were able to offer consistent work throughout all of our techs for you! We always want to enhance your knowledge and usage of computers and I'm glad we can answer questions for you to help you there! Thank you for this wonderful review!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,546 reviews