Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,450 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,450 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you to your lovely Geek that came today and installed our new lap top, again excellent service.”

Helpful Report

Posted 3 months ago

Hi Pauline, thank you for your 5-star review and kind words. Enjoy your new laptop!

Posted 3 months ago

“I received excellent service from 'Alex'. She gave me clear instructions how to use my new computer, and made me feel valued as a customer.”

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Posted 3 months ago

Hi Maree! We're so pleased you felt valued and heard when receiving tech help from our awesome technician Alex. This is very important to us. Thank you for your 5-star review and kind words. Enjoy your new computer!

Posted 3 months ago

“Great to be able to get help from Geeks at short notice. Tom very helpful, fixed problem, did a health check, explained a few things making recommendations where approrpriate. Great !!”

Helpful Report

Posted 3 months ago

Hi Linda, thank you for your 5-star review. We're very glad to hear that our technician Tom was able to fix your tech issues in a timely manner as well as give you some helpful advice. Thanks again for your kind words.

Posted 3 months ago

“Very professional and efficient!”

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Posted 3 months ago

Hi there! Thank you so much for your 5-star review and kind words. We're happy to hear that you had a great experience with our service. Thanks again!

Posted 3 months ago

“For me, Geeks on Wheels are an absolute godsend. I have used their services many times over the years and they never let me down. They just recently saved me again when i spilt my morning coffee in my keyboard (I will never learn) and they were great about it. The computer came back today and I am overwhelmed with their professionalism, courtesy and work in mending my computer. I urge anyone with computer/laptop problems to contact them - extremely friendly and easy to talk to. I did not find the price exorbitant and I was informed they would not charge if the problem could not be fixed. Overall, a great experience. David Gallaher”

Helpful Report

Posted 3 months ago

Hi David, thank you so much for your incredibly kind review! We're beyond thrilled to hear that we've been able to help you out over the years, especially after your recent coffee mishap. It's wonderful to know that our team’s professionalism, courtesy, and repair work left you impressed. We always aim to provide the best service possible, and it means the world to us that you found the experience positive and fair. We're grateful for your recommendation and are always here whenever you need us. Thanks again, David!

Posted 3 months ago

“I really appreciate the help and advice that Justin gave me today with my tablet and printer. I now understand much better how to operate them both. Thank you, Jason,for your patience.”

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Posted 3 months ago

Hi Jean, thank you for your 5-star review. We're so pleased that Justin was able to help make you feel more confident operating your tablet and printer! We'll be sure to pass along your kind words to him.

Posted 3 months ago

“Very knowledgeable technician Very clear explanation will recommend to friends and family”

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Posted 3 months ago

Hi Maurice, thank you for your 5-star review and recommendation! We're chuffed to hear that our technician provided clear explanations and knowledgeable service. We appreciate your recommendation to friends and family! Thanks again!

Posted 3 months ago

“I have just received an excellent service from Kitt. The changeover to a new computer (using the Asus deal) was smooth and stress free - and the pricing was very favorable. Kitt was a joy to work with - he took the time to provide information and suggestions and I was very impressed with his attention to detail. THANK YOU!!!”

Helpful Report

Posted 3 months ago

Hi Chris, thank you so much for your fantastic 5-star review! We're very happy to hear that Kitt provided you with excellent service and that the transition to your new ASUS device was smooth and stress-free, all thanks to Kitt's keen attention to detail. Enjoy your new computer, and thanks again!

Posted 3 months ago

“Very happy with prompt service and setup of new laptop and printer”

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Posted 3 months ago

Hi Jan, thank you so much for your 5-star review! We're very glad to hear that our service met your expectations and was both timely and successful. Enjoy your new laptop and printer, and thanks again for choosing us!

Posted 3 months ago

“Excellent service!”

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Posted 3 months ago

Hi Noelle, thank you for your 5-star review and kind words! We're just a call away should you need any tech help in the future!

Posted 3 months ago

“As always I am delighted with the help you provided. I'm elderly, widowed and don't have anyone to help me with computer problems - Anthony is patient, knowledgeable, very pleasant, and helped me understand computer language which was foreign to me. I look forward to his next visit. Thank you Geeks on Wheels.”

Helpful Report

Posted 3 months ago

Hi Liz, thank you for your 5-star review! We're delighted to hear that our service has been such a big help to you. The qualities you mentioned are exactly what we strive for in all our technicians, and we're especially chuffed with Anthony for his approach in resolving your tech issues. We'll be sure to pass along your kind words to him. Thanks again Liz!

Posted 3 months ago

“Issues were researched & fixes effectively made”

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Posted 3 months ago

Hi Peter, we're happy to hear you tech issues were successfully resolved and that you felt confident in the technician assisting you. Thank you so much for your 5-star review!

Posted 3 months ago

“Kitt gave excellent service.”

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Posted 3 months ago

Hello! Thank you for your 5-star review and kind comments about our awesome Wellington tech Kitt! We're just a call away should you need any tech help in the future. Thanks again!

Posted 3 months ago

“On time and efficient, worth their weight in gold. Thank you Geeks.”

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Posted 3 months ago

Hi Pat, thank you for your kind words and 5-star review! Your satisfaction is our to priority, so we're very pleased to hear you had a great experience. Thanks again!

Posted 3 months ago

“Great service, just wish I had a direct contact number as I kept missing Sams call but couldn’t return his call due to unknown number.”

Helpful Report

Posted 3 months ago

Hi Sarah, thanks for the 5-star rating, we're really pleased to hear you found the service great! We're sorry that we kept missing you, unfortunately, we've had to make the decision to keep our technician's numbers private but if that ever happens again in the future you can always call our call centre via our 0800 number and they will pass on a message to the technician. Thanks again Sarah!

Posted 3 months ago

“Alex was outstanding. She grasped what we wanted very quickly and conveyed a result in non-techo terms”

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Posted 3 months ago

Hi Ian, thank you so much for your 5-star review! We're happy to hear that our technician Alex exceeded your expectations during your recent booking and took the time to ensure you felt confident about the process and results. Thanks again!

Posted 3 months ago

“A 12 minutes visit was $180. The written notes were very hard to understand.”

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Posted 3 months ago

We are sorry to hear you've experienced this, a manager will look into and get in touch and hope to rectify this for you as soon as possible

Posted 3 months ago

“I was very happy to have Anthony he was very patient and Did not make me feel foolish and appeared very thorough”

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Posted 3 months ago

Hi Fay, thank you for the kind review. It's always nice to hear such positive feedback about our mobile technicians, we will make sure to pass on your kind words. Making our customers feel comfortable and guiding them to a better place with their technology is what we're all about here at Geeks on Wheels and it sounds like Anthony did just that! Thank you once again for the awesome review!

Posted 3 months ago

“Vaughan was great, did exactly what I needed, explaining all as he went. Very personable too.”

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Posted 3 months ago

Hi Craig, thank you for the 5-star rating and positive review! We're glad to hear that Vaughan got everything you needed done and made sure to explain everything as he went! We'll definitely pass on your kind words and hope to assist again in the future, should you need any tech help!

Posted 3 months ago

“I have been self employed all my working life.started and sold several business ventures. Employed many stAff over the years.. I personally consider the business setup of “Geeks on wheels” a professional and polished setup. James was my computer software mechanical who arrived and repaired my software for three devices in a professional and knowledgeable manner.would I get James back again if I had a requirement. Yes. Would be my first port of call. Although the charge appeared to be expensive beforehand it was not as it turned out .I have not met and have never seenJames before.Thank you James. Trevor Gray.”

Helpful Report

Posted 3 months ago

Hi Judy, we appreciate the 5-star rating and detailed review. I will pass on your kind words to James. It's great to hear that you found value in our service and wouldn't hesitate to get a technician back again. We look forward to helping you in the future!

Posted 3 months ago

Geeks on Wheels is rated 4.8 based on 6,450 reviews