Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,784 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,784 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, came out on a Saturday as I was restricted to the time of work at the moment. Had a list of minor improvements and changes to make or update. Ruben was efficient and meticulous going thru the list and completing each task to exactly the outcome I was expecting. Thanks Brent”

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Posted 3 years ago

Hi Brent. Thanks for sharing your experience. We work really hard to offer the BEST customer experience so thank you for your feedback. Great to hear your appointment went so well. We’ve passed this feedback onto Reuben as it’s important he gets recognition for a job well done. Thank you for the feedback!

Posted 2 years ago

“Great service.”

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Posted 3 years ago

Thanks for the feedback Bill!

Posted 3 years ago

“Aways found them good to deal with”

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Posted 3 years ago

Thanks for the feedback Colin. Glad we could help!

Posted 3 years ago

“Machine had a bit of a system meltdown. Justin was great - prompt and thorough. But my computer had to go to the base to be fixed anyway. When it was returned - at the time and on the day promised - there was an issue I discovered that night. Never mind , the next day Justin called in specially and it was sorted in 5 minutes. Good service, thanks.”

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Posted 3 years ago

Hi Bill. We really appreciate feedback from our customers about their experience. We work really hard to offer the BEST customer experience so thank you for your feedback. Awesome that we could help you both onsite and after your visit with our Call-back service. Thanks for taking the time to review our services.

Posted 3 years ago

“A job well done in a professional and business like manner.”

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Posted 3 years ago

Hi John. It’s incredibly satisfying to get such great feedback. Thank you!

Posted 3 years ago

“It is good to have simple instructions. Paul fixed the problem.”

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Posted 3 years ago

Thanks for the review Jos. Paul will be pleased he was able to help you out.

Posted 3 years ago

“Very nice service thanks”

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Posted 3 years ago

Thanks for the great review!

Posted 3 years ago

“I am very pleased with Mike's 2 visits so far. He has done such a lot for our computer which was in a complete mess. And has given me already some confidence. I will ask for him again in the near future, just have to sort out very important things for my husband, who was been in Tauranga hospital since Christmas and has to go into total hospital care. You can imagine the heartache and confusion etc. Mike has been and still is a great support for me.”

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Posted 3 years ago

Thanks Doris! Sounds like Mike has gone above and beyond simply fixing your computer issues for you! That's fantastic! We look forward to being able to help again in the future when needed. We hope your husband is okay!

Posted 3 years ago

“Thank you for the service work carried out on my computer. it was carried out quickly and on time. Thank you.”

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Posted 3 years ago

We work really hard to offer the BEST customer experience so thank you for your feedback!

Posted 3 years ago

“Fantastic communication, on time. Ruben was great. Thanks.”

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Posted 3 years ago

Great to hear! Thank you for the feedback!

Posted 3 years ago

“even as i am not computor savy with all things , I get by, this is why i geeks to help me .”

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Posted 3 years ago

Hi Roger. If you’re pleased, we’re pleased. Thank you for the feedback!

Posted 3 years ago

“Technician was able to locate problem quickly and rectify. He also checked a number of other things on my PC, suggested improvements and explained what he was doing.”

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Posted 3 years ago

Great to hear you had such a positive experience. We work really hard to offer the BEST customer experience so thank you for your feedback!

Posted 3 years ago

“Fred was on time. A courteous man who showed good kowledge.”

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Posted 3 years ago

Hi Rob. Thanks for sharing your experience. Fred will be thrilled to hear your kind words.

Posted 3 years ago

“We were very pleased with the service provided by Heath. He was very pleasant to deal with and patiently listened to my probably not very clear explanation of the problems being experienced. He identified the key problem quickly after arrival and advised the action he considered required, explained the computer would be taken off site to Geek premises to be attended to and when it would be returned. It was returned 4 days earlier than initially indicated. (Note: We will phone Geeks tomorrow as 2 new problems were identified today.)”

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Posted 3 years ago

Hi. Thanks for sharing your experience. We work really hard to offer the BEST customer experience so thank you for your feedback. We're glad that Heath was able to provide a much quicker turn-around time. We will get Heath to give you a ring you tomorrow to help sort out the remaining issues.

Posted 3 years ago

“Great! Solved my problem!”

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Posted 3 years ago

Hi Sandy. Thank you for your feedback!

Posted 3 years ago

“Straightforward, no fuss. Gino helped check scanning from my desktop worked ok.”

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Posted 3 years ago

Hi Jennifer. Awesome that we were able to help with your scanning issues. Thank you for the feedback!

Posted 3 years ago

“Callum was ok but took a long time to upload things and put a line into our computer to try and get the internet going but without success he couldn’t get it running but at least he got the page that I wanted off the screen which was good”

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Posted 3 years ago

Hi Shirley. We really appreciate feedback from our customers about their experience. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. We’re keen to explore this more with you, so we invite you to please call us on 0800 424 335 to discuss your experience further. Just ask to speak to Kevin.

Posted 3 years ago

“Did nor transfer all photos to the new computer. Need Rohan to come back and fix.”

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Posted 3 years ago

Hi Bas! We will make sure Rohan gets back to you to correct come finish off the data transfer.

Posted 3 years ago

“Good response times, friendly and useful assistance. Solved my issues.”

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Posted 3 years ago

Hi Brian. Thank you for the great feedback. Being prompt and helpful is certainly an important aspect of our service. Thanks again!

Posted 3 years ago

“I do appreciate the fact that your staff always arrive promptly on time and are always very helpful with associated problems”

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Posted 3 years ago

Hi Alison. We really appreciate feedback from our customers about their experience. Thank you for the positive review.

Posted 3 years ago

Geeks on Wheels is rated 4.8 based on 6,784 reviews