Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,783 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service. A big thank you to Sashika who was extremely helpful and knowledgeable and sorted all my issues.”

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Posted 4 months ago

Hi Catrina, thank you for your 5-star review and feedback. We'll be sure to pass on your kind words to Sashika. All the best for the festive season!

Posted 3 months ago

“Hi, Alex who has been here before came and set up my new computer within an hour and answered all my questions. Alex is a delight to see again and I would recommend her to you, she listens and helps. Alex even remembered that I use my computer for scanning and set up a link on home page for me. Well done Alex, I wish you all the best for the coming year and always. Ta Peggy...”

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Posted 4 months ago

Hi Peggy, thank you for the lovely feedback on Alex and her recent visit. We've made sure to pass on your kind words and are so pleased to hear that she has not only helped with your tech issues but made things even easier to use. Thanks once again and we look forward to assisting in the future should you need it. Have a safe and happy festive season.

Posted 3 months ago

“I appreciate how Angus sorted the issues concerning transfering from Xtra to Gmail. Also resolving difficulties accessing Ancestry.Com.”

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Posted 4 months ago

Hi Garth! Thank you for your kind 5-star review! We're glad to hear that Angus was able to assist you with the transfer from Xtra to Gmail and resolve the difficulties accessing Ancestry.com. We'll be sure to pass along your appreciation to Angus. Thanks again!

Posted 4 months ago

“Awesome service, prompt, efficient and friendly. Stephen fixed all our issues in no time.”

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Posted 4 months ago

Hello! Thank you for your 5-star review! We're happy to hear that our technician Stephen provided prompt, efficient, and friendly service, and that he was able to fix all your issues quickly and efficiently. Thanks again!

Posted 4 months ago

“Excellent rapid work by Anthony and clear explanation of what was needed/done. The problems were solved completely - thanks Anthony!!”

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Posted 4 months ago

Hi Gary! Thank you for sharing your positive experience! We're happy to hear that Anthony provided excellent and rapid service, along with clear explanations. We'll make sure to pass on your thanks to Anthony. If you need any further assistance, please don't hesitate to reach out. We're here to help! Thanks again!

Posted 4 months ago

“Extremely prompt and professional service! Will definitley use again.”

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Posted 4 months ago

Hello! Thank you for your kind 5-star review! We're glad to hear that you found our service prompt and professional. We look forward to assisting you again in the future. Thanks again!

Posted 4 months ago

“Geeks on Wheels technician Ryan W. was a dream to work with. He took no time at all to find and fix the problem making sure that I ( with no internet skill at all) could understand and navigate all the settings. He showed me shortcuts and alerted me to coming changes that we have now earmarked for upgrading next year. Thank you Ryan....your service was great and much appreciated”

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Posted 4 months ago

Hello! Thank you so much for your kind 5-star review about our technician Ryan W! We're happy to hear that he was able to quickly resolve your issue and ensure you felt comfortable with all the settings. It's fantastic that he could show you some useful shortcuts and alert you to upcoming changes for next year's upgrades. We'll be sure to pass along your gratitude to Ryan. If you ever need further assistance, don't hesitate to reach out. We're always here to help!

Posted 4 months ago

“Friendly., personable and a good communicator, Angus was helpful and efficient.”

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Posted 4 months ago

Hello! Thank you for your kind review! We're happy to hear that Angus provided you with friendly, personable, and efficient service. Your feedback is greatly appreciated!

Posted 4 months ago

“Vaughan from Geeks on Wheels was very helpful he set up what needed to be done which I had found extremely difficult and time consuming. Time is valuable it’s a no brainer so I subscribed to ensure I have experts on hand when needed. I definitely recommend Geeks on Wheels and someone like Vaughan his patience and understanding and expertise is priceless.”

Helpful Report

Posted 4 months ago

Hi Genevieve, thank you for your 5-star review! We're happy to hear that Vaughan was able to provide the help you needed and make the setup process easy for you. Time is indeed valuable, and we're glad you found value in subscribing to our services. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Vaughan. If you need any further assistance, we're always here to help!

Posted 4 months ago

“Vaughn, knowledgable ,clear and consise and his instruction easy to understand .Thankyou”

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Posted 4 months ago

Hello! Thank you for your feedback! We're happy to hear that Vaughn provided knowledgeable, clear, and concise instructions that were easy to understand. Thanks again for your 5-star review!

Posted 4 months ago

“I don't think I have solved a problem but need to research it.”

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Posted 4 months ago

Hi Janet, thank you for your 5-star review! If you have any follow up questions please give us a call! Thanks again!

Posted 4 months ago

“Always on time, courteous, well dressed, good at what they do and good value for money.”

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Posted 4 months ago

Hi John, thank you for your kind feedback! We're happy to hear that our team consistently meets your expectations with punctuality, professionalism, and quality service. If there's anything else we can assist you with, please don't hesitate to reach out!

Posted 4 months ago

“Sorted the issue I had and explained the new updates on my phone. Very much enjoyed the conversation we had as we waited for the computer to complete the check. Would recommend him to others who are not as tech savvy as they once were!!”

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Posted 4 months ago

Hi Jennifer, thank you for your 5-star review! We're glad to hear that your issue was resolved and that you found the explanations of the new updates on your phone helpful. It's great to know our technician made the experience enjoyable. Your recommendation means a lot to us. If you need any more help, please feel free to reach out!

Posted 4 months ago

“Anthony listened to our requests and dealt with them systematically, he was very patient and knowledgeable.”

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Posted 4 months ago

Hi Alastair, thank you for sharing your experience! We're happy to hear that Anthony was able to address your requests with patience and expertise. We'll be sure to pass along your kind words to him. If you need any further assistance, please don't hesitate to reach out!

Posted 4 months ago

“(i FOUND bRANDON TO BE AN EFFICIET AND COMPETANNT. I WOULD GIVE HIM TOP MARKS EXCEPT I WISH HE HAD EXPLAINED MORE THOROUGHLY WHY HE NEEDED TO INSTALL THIS PROGRAMME.”

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Posted 4 months ago

Hi Judith! We are proud to hear that Brandon gave you a great experience! We will pass on your feedback so he knows how to explain thoroughly when setting up programs to give a better experience next time! Thank you for the review.

Posted 4 months ago

“Sashika was very helpful and understanding. He has empathy for the older person who can sometimes find it hard to keep up with the ever changing technology. He has the gift of not making a person feel inferior or inadequate. A truly genuine person who is an asset to your company.”

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Posted 4 months ago

Hi Barbara, thank you so much for your kind review! We're happy to hear that Sashika was helpful and understanding. His empathy and ability to make everyone feel comfortable with technology are qualities we truly value. We're proud to have him a part of our team. Your feedback means a lot to us, thanks again!

Posted 4 months ago

“Vaughan was an amazing IT tech. He was great at explaining everything regarding the issues we were having with our computers. He talked us through our concerns and resolved the issues that needed resolving. He also made recommendations for when we are ready to upgrade our computers.”

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Posted 4 months ago

Hi Pam, thank you for your 5-star review! We're so glad to hear that Vaughan provided amazing IT support and clearly explained everything regarding your computer issues. It's great to know he addressed your concerns, resolved the necessary issues, and made helpful upgrade recommendations. We appreciate your trust and look forward to continuing to support your IT needs!

Posted 4 months ago

“Polite and friendly and job done well”

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Posted 4 months ago

Hi David, thank you for your 5-star review! We're pleased to hear that you found our service polite, friendly, and effective. It's great to know the job was done well to your satisfaction. We appreciate your feedback, thanks again!

Posted 4 months ago

“I rang Geeks on Wheels because I had a number of issues with my hardware after plugging in a new wireless router. A big thanks to Jacob for his technical expertise in sorting out my IT woes. He was very patient and provided explanations in easy to understand terms. Now all my devices are all talking with each other.”

Helpful Report

Posted 4 months ago

Hello! Thank you for reaching out to us with your hardware issues. We're glad to hear that Jacob's technical expertise and patient explanations were helpful in resolving your IT challenges. It's wonderful to know that all your devices are now working seamlessly together. Thank you for your kind words and 5-star review!

Posted 4 months ago

“Very happy with the service I received. it was explained clearly & I was able to follow what was being done, thank you. As it was a weekend (Sat) when I phoned I did not get the serviceman until the Monday But I had to accept that, it was not a problem”

Helpful Report

Posted 4 months ago

Hello! Thank you for sharing your experience! We're happy to hear that you were very happy with the service and that everything was explained clearly. We appreciate your understanding regarding the weekend timing. Thank you for your patience and for choosing us!

Posted 4 months ago

Geeks on Wheels is rated 4.8 based on 6,783 reviews