Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,785 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,785 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Ryan is always friendly, obliging & efficient. Yesterday he worked on the computer photos. I was in Kaikoura for the weekend & was able to send a couple of Whale Watch photos yesterday. Unfortunately doesn't work today through share/email. Daphne”

Helpful Report

Posted 4 years ago

Hi Daphne, thanks for getting in touch - We'll make sure Ryan follows up!

Posted 4 years ago

“Always get good service Thankyou.”

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Posted 4 years ago

Thanks Sue, always a pleasure!

Posted 4 years ago

“Very happy with Glen's knowledge and expertise as he was able to sort out a few problems on my computer and explain what was happening. I have answered your question about rating your company with a 4 - couldn't do a 5 as that would mean you were perfect and no-one is perfect!”

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Posted 4 years ago

Haha thanks Andrea, always room for improvement and we'll always try to get better and better!

Posted 4 years ago

“Disappointed didn't have Q Mastercard and had to wait longer than stated which didn't really matter Perhaps very busy Andrew very helpful and efficient”

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Posted 4 years ago

Hi Shona, sorry about the delays, we are very busy at the moment. The next time you should need to use us the wait time hopefully won't be as long. Glad Andrew got you sorted in the end!

Posted 4 years ago

“Paul was extremely helpful and explained in sufficient detail several options for me to consider regarding upgrading my laptop. He was also helpful in explainingquite a few details which I would have struggled to find on my own. However, once I started using the new laptop, it appears that I have 2 different sets of documents transferred across from the older laptop and I'ms still finding it a bit challenging to know which folder to access for the newest versions of the documents”

Helpful Report

Posted 4 years ago

Thanks Neil, great to hear!

Posted 4 years ago

“Satisfactory Job, well done. I appreciated the teaching approach and the willingness to sort out email on the old computer with our Microsoft technician. Only glitch is that you have my surname incorrect. It is Bickers not Vickers. Spelt with a B not a.V. Please amend your database thank you.”

Helpful Report

Posted 4 years ago

Hi, Jill, thanks for the feedback, really sorry about the name, we'll make sure that's fixed up right away!

Posted 4 years ago

“They answered my phone call promptly and fixed my computer with an upgrade. My MacMini starts up in just 26 seconds now.”

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Posted 4 years ago

Thanks Dennis, enjoy your speedy Mac Mini!

Posted 4 years ago

“I have used Geeks now for a number of years. (Operator stupidity!) They have always been more than helpful in getting me sorted out again.”

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Posted 4 years ago

Thanks Clark, the pleasure is all ours!

Posted 4 years ago

“Thank you for sending Val out to see me today. I had a new computer set up for me by Geeks on Wheels in Feb 2020 and shortly after the technician left I notice that all my photos had not been copied over; I could not send emails from my i phone; my outlook contacts had not been copied over; I could not open MYOB on my old computer anymore - these were issues relating to the setup of my new computer in Feb and that is what I asked Val to fix today. I believe these should have been tested and checked by your technician in Feb and that is why I was disappointed with having to pay again today. Thank you.”

Helpful Report

Posted 4 years ago

Hi Philippa thanks for you feedback, its much appreciated! Our GM will look into this case a little more closely and be in touch. Glad things are sorted now at least 👍

Posted 4 years ago

“Good expertise, phone manner, remote desk facility and value. Queue to respond can be a little long at times, but ability to set appointments for call backs helpful. Receiving a support call one evening outside work hours once was most unexpected and appreciated.”

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Posted 4 years ago

Thanks for your insightful feedback, is greatly appreciated. You're absolutely right, the what time on our Hotline service is longer than we would like right now, due to the unexpected large increase on remote support that Covid-19 brought. We're working bring down what times and there are improving all the time. Next time you need the service you should find the wait time is better.

Posted 4 years ago

“Excellent service - on time and helpful. Phillip went "the extra mile" to try and solve my issue.”

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Posted 4 years ago

Thanks for the great feedback! Will pass this onto Phillip

Posted 4 years ago

“The service was great with timing and I don't see how it could have performed any better than what had been given”

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Posted 4 years ago

Thanks Daniel! 👍

Posted 4 years ago

“I had a problem with the microphone on my computer not working with Zoom. GJ clicked straight onto the "settings" and had it sorted. He sent me a Zoom link from his phone and walked outside to test that we could hear each other. I really appreciated his work.”

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Posted 4 years ago

No worries, can't imagine a world without Zoom anymore!

Posted 4 years ago

“Sanju was punctual, polite, friendly and highly knowledgeable.”

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Posted 4 years ago

Thanks for the feedback Kay! Will pass along to Sanju

Posted 4 years ago

“Reset settings Follow up from last job done under quarantine . Job done and checked workmanship up to std .”

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Posted 4 years ago

Thanks for the feedback Anonymous 👍

Posted 4 years ago

“Pretty well all sorted thank you”

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Posted 4 years ago

Thanks Anonymous!

Posted 4 years ago

“Your tec Andy , worked on my computer today fixing the mistakes that were made by your tec Derek on the 28th April , After being around 8 years with you I am not happy being charged again ie twice for the same job . This is the first time that you Have Not Guaranteed your work over this time.”

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Posted 4 years ago

Hi Rob, glad to hear that we did manage to resolve your issues without any extra charges in the end. Pleased you bought this issue to our attention so that we could make it right for you.

Posted 4 years ago

“Good work done over the phone while on lock down.”

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Posted 4 years ago

Hi Rob, thanks for bringing this to our attention, we understand this has now been resolved for you as per your latest review.

Posted 4 years ago

“Hi Christoff was very professional. He explained things in a straight forward way. He answered all my questions and showed me other things on my laptop. He was patient even when I talked over him. Thanks”

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Posted 4 years ago

Thank-you Allie, pleased that Christoff was able to help and be so patient and professional with you

Posted 4 years ago

“very helpful”

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Posted 4 years ago

Thanks Tim, great to hear

Posted 4 years ago

Geeks on Wheels is rated 4.8 based on 6,785 reviews