Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service, keep up the good work, cheers John.”

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Posted 1 year ago

Hi John! Thank you for the kind words! We will certainly continue to offer great service to all of New Zealand!

Posted 1 year ago

“very good. Maddy is a lovely person and helpful”

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Posted 1 year ago

Hi Ngaire! Thank you for the feedback! We will share your kind words with Maddy!

Posted 1 year ago

“It was nice to hear that I could ask for a technician of my Choice. Thank you for your guys excellent service again.”

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Posted 1 year ago

Hi Teresa! We are glad to hear you were able to get the technician that you requested! We are always happy to let people request for the same technician to continue getting a recurring level of service! Thank you for the review!

Posted 1 year ago

“excellent - pleasant worker too”

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Posted 1 year ago

Hi Barbara! Thank you for the feedback and comments about our technician!

Posted 1 year ago

“Great service. I was having alot of complex internet connection problems and they were all fixed up and explained in a way that I understood clearly. Now running better than ever”

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Posted 1 year ago

Hi Gillian! We are glad to hear that all your internet troubles have been sorted and is better than ever! We always aim to offer great service and explanations in good clear fashion because if you understand, then you are upskilled in your own knowledge! Thank you for the great review!

Posted 1 year ago

“Very efficient, pleasant explained everything to me well.”

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Posted 1 year ago

Hi Diana! We are proud to hear everything was efficient and pleasant. Thank you for the review.

Posted 1 year ago

“After a week of being with GoW, I am more than a $1000.00 out of pocket and my issue has still not been fixed. I was told I would need to purchase the updated version of microsoft windows as this may stop my computer from crashing. I agreed, this cost me $259.00. He also mentioned if I installed the MALWAREBYTES program this may stop my computer from crashing - this cost me $140 + GST. Unfortunately the tech person could NOT install the updated microsoft program, and mentioned it would be best if he took my laptop away, I had an important meeting later that day, and that he would have to book for time to come back at another time to collect the laptop, he then mentioned as I would be using GoW multiple times he recommended I purchase the GEEK PLUS individual package which cost $189 + GST. He then left and my techno cost for the labour was $136.60 + gst (this included the $15 call out fee). The techno guy came over the next day to collect to take my computer and mentioned they will need to install a new hard drive (cost = $219.00 + gst) and install the updated version of MS - as this will be done at their office space in Kilbirnie. The new hard drive would definitely stop my laptop from crashing. The laptop was returned a few days later plus the additional labour costs of $182.40 + gst. I am still awaiting a quote for the new battery and a new extension cord, which I was told would take them a couple of hours to send, it's now been a couple of days and I have still not received a quote. In the interim I have rang around and got a quote for a new battery & extension cord and with the additional labour costs - I was quoted $428.95. Note as mentioned my laptop is still crashing. Poor service for a lotta money paid so far. Not a happy chappie. After consulting with the manager - it was agreed that GoW would refund me part of my costs - I’m am satisfied with the managers decision and the refund amount”

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Posted 1 year ago

Hi Heta, we're so sorry to hear you've had this experience! Good customer service is important to us and we usually find that the service we have supplied is great so reading through this it sounds like the ball has been dropped here somewhere. We are getting a manager to look deeper into this situation and contact you about it as well as get a quote sent to you!

Posted 1 year ago

“Luke persevered til he got a solution to recover my files from a dead computer Very nice young man too”

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Posted 1 year ago

Hi Liz! We are glad to hear Luke was able to get all your files from your dead computer! We always want to try to find the best solution to any situation that may have occurred! Thank you for the review!

Posted 1 year ago

“JesseB has a great attitude to problem solving. He perseveres. He also knows when to consult his more senior peers for advice /guidance. In addition, he has a very personable disposition - chatty and sociable. Thoroughly recommend him.”

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Posted 1 year ago

Hi there! We are so proud to hear that Jesse is able to bring such a great attitude to his work! It's definitely important to us to have a technician who can persevere through the tricky tech troubles we run into! Thank you for the review, we will be sure to let him know of this feedback you've shared!

Posted 1 year ago

“I am thoroughly satisfied with the service provided by your very friendly technician, Chance. He understood the issues I was having, accessed additional support as required and communicated with me in words I could understand throughout the service.”

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Posted 1 year ago

Hi Grant! It's great to hear that Chance was able to give you such a great experience. We are especially glad to hear he was able to help without using any tech jargon, as we hate it as much as you do! We think it's important to clearly communicate so our customers are aware all the time what's happening with their devices. Thank you for the review!

Posted 1 year ago

“Julianne was very pleasant to deal with and listened to an old man who doesn't understand computers try to explain the problems.”

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Posted 1 year ago

Hi Wayne! Thank you for sharing your experiences with Julianne! We always love to hear how our customers find their work that was completed. We also are proud to know that she was able to help you through understanding the problems at hand, as we understand that sometimes tech can be scary and hard to understand. Thank you again for the review!

Posted 1 year ago

“Very helpful Prompt arrival and very efficient as Julianne dealt with problems and sorted them out. We would be happy to use her help again if we needed i.”

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Posted 1 year ago

Hi there! Thank you for sharing your feedback on our service, and of Julianne's appointment! We are thrilled to hear she was able to help you with your tech troubles efficiently and that everything was sorted out! If you do ever want further help with any tech troubles, give us a call!

Posted 1 year ago

“Geeks on Wheels provides a fantastic service with their assistance with advice and guidance in the use of my desk top computer.”

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Posted 1 year ago

Hi Alex! We are thrilled to hear you find our service fantastic! We always want to be able to upskill our customers in the use of their devices, so it's great to hear you appreciated the guidance and advice we supplied to help with that! Thank you for the review.

Posted 1 year ago

“What can I say except 'WOW'. I have had two occasions to use your company, and delighted both times.”

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Posted 1 year ago

Hi Eileen! WOW is certainly a great reaction and it fills us with pride to know that's your feeling using our service! We always aim to give great service and hopefully can continue to give the WOW factor every future visit you have!

Posted 1 year ago

“Barnaby was so patient and was able to fix issues I have been having with some of my apps for quite some time He also explained the changes he was making so I knew what to do. This is the second time we have had Barnaby come to our place and on both occasions his work has been excellent.”

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Posted 1 year ago

Hi Glenda! Thank you for sharing your experiences with Barnaby! We are so proud to hear that he was able to help you again with your tech troubles and continued to bring excellent work! We will pass on your praise to him so he knows you appreciate the job well done! Thank you again for the review!

Posted 1 year ago

“Tom was very patient and polite with me - an elderly technophobe - and sorted out my problems in an efficient manner with good explanations and advice”

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Posted 1 year ago

Hi there! We are so proud to hear that Tom was able to help you through your tech troubles! We certainly understand how complicated and frustrating tech can be so we definitely make sure our technicians take time and have patience because everyone is at a different knowledge with tech! Thank you for the 5-star review, and if you ever need further help, feel free to give us a call!

Posted 1 year ago

“Josh very helpful, great service!!!”

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Posted 1 year ago

Hi Janice! Thank you for sharing your feedback on Josh! If you ever need further help with any tech troubles, please give us a call!

Posted 1 year ago

“Josh's help was fantastic, very knowledgeable and helpful :-)”

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Posted 1 year ago

Hi Agata! We are so proud to hear your feedback on Josh's recent visit! We will pass this on so he gets the recognition he deserves!

Posted 1 year ago

“Very pleasant helpful young man who worked efficiently and explained what he was doing.”

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Posted 1 year ago

Hey Marlene! We are so happy to hear you found our technician a very pleasant helpful young man! Thank you for the 5 stars!

Posted 1 year ago

“Great service, efficient and effective.”

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Posted 1 year ago

Hi Cheryl! Thank you for the 5-star review and wonderful feedback of our service!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews