Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,546 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Donavan was great with clear explanations of our options every step of the way. We are very happy with his service”

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Posted 2 years ago

Hi Sheryl! Thank you for your review! Donavan will be thrilled to hear this, and we're proud to have him on our team!

Posted 2 years ago

“Amazing service considering I called them 3 days before Christmas and they sent someone within hours, Lafi came to our rescue and fixed some ongoing problems with our wifi and home office devices, he was on time, polite and efficient, He is a Genius on Wheels :) Thanks so much!”

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Posted 2 years ago

Hi Steve! We always love to hear feedback from our customers! Maybe we should be renamed to Genius' on Wheels!! Lafi definitely fits the bill, and he works hard to ensure his customers are fully equipped to use their devices without stress! We will pass on your feedback to Lafi.

Posted 2 years ago

“Jack has been most helpful and solved our computer problems today, with excellent communication. Very satisfied, Chris”

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Posted 2 years ago

Hi Chris! Thank you for sharing your experience with Jack! He's certainly an amazing tech and loves to make sure he gets everything sorted for his customers! Thank you again for taking the time to leave this review!

Posted 2 years ago

“Great service.”

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Posted 2 years ago

Hi Joy! I'm glad to hear you enjoyed your appointment! Thank you for the review.

Posted 2 years ago

“The professionalism and expertise was superb.”

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Posted 2 years ago

Thank you! We work hard to give a high level of professionalism and expertise, so it's great to hear positive feedback affirming we are doing this!

Posted 2 years ago

“Jared was prompt, very competent and provided excellent information about computer issues and repair options. Very good outcome”

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Posted 2 years ago

Hi Barabra, it’s incredibly satisfying to get such great feedback. Customer satisfaction is a big driver for us, and I know that Jared works hard to ensure his customers are fully satisfied and up and running with their tech! Thank you for the review!

Posted 2 years ago

“Excellent service thanks James”

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Posted 2 years ago

Hi Tony! Satisfied customers mean so much to us. James will be thrilled to hear that you enjoyed his work! Thank you for sharing your experience!

Posted 2 years ago

“Ross was amazing. He fixed a lot of work which had been previously done badly. Discovered and fixed shoddy work from Enable. Talked with the providers involved and sorted everything for me in ways I could never have done. I cannot speak too highly of his work, helpfulness and pleasant attitude throughout the long session.. He was professional and amazing and deserves my accolades. Thank you Ross from Sara Newman”

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Posted 2 years ago

Hi Sara! Thank you for letting us know how your appointment with Ross went! Sounds like he was able to get a lot sorted for you, including getting your internet going! He will be so happy to hear how satisfied you are with his work! Thank you again for sharing your experiences!

Posted 2 years ago

“James M. was really cool with a neat quiet manner and 'just get on with it' delivery - no fuss - and spoke layman's lingo to me so that I was able to understand what the challenges meant. All sorted and thanks Geeks for the Xms $15 off. It made a difference. Have a fab fab Xmas and thanks to Christoph also who arranged for James M to visit. Stay safe & kia kaha Cheers, Chris Black”

Helpful Report

Posted 2 years ago

Hi Chris! Thank you for this fantastic review. I'm so happy to hear that not only our technician but our call center was able to help give you a wonderful experience! We work hard to offer a stellar service! James will be happy to hear you enjoyed his work and the fact that he ensures he gets everything done without confusing you! Have a great Christmas and a happy new year Chris!

Posted 2 years ago

“Jared was timely, friendly but professional in the way most kiwis are, but most importantly he fixed my problem that has been a minor irritant for two months.”

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Posted 2 years ago

Hi Mike! Thank you for sharing your experience with Jared! He certainly has that kiwi spirit and cares deeply about enhancing his customers to a high level with their tech! And it's always nice to get rid of those irritants no matter how major or minor!!! If you ever need further tech help, feel free to give us a call!

Posted 2 years ago

“I am not young and I appreciate Jack's patience and courtesy in dealing with any problems I may have with my computer. Added to that, he is very prompt and soon fixes the problems. Nola Gardner”

Helpful Report

Posted 2 years ago

Hi Nola. We love to hear when our customers have had a good experience! Young or old we all need tech help, and understanding that everyone's level of knowledge is different is important to us at Geeks on Wheels! Jack certainly makes sure he goes at the speed his customers need with as much patience and courtesy as required! Thank you for leaving such a lovely review.

Posted 2 years ago

“Many thanks for a swift and very efficient service. Much appreciated!”

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Posted 2 years ago

Thank you, Elizabeth! Satisfied customers mean so much to us. Being swift and efficient is certainly an important aspect of our service. Thank you again for leaving such a wonderful review!

Posted 2 years ago

“First rate service at the busiest time of the year. Problem solved within 24 hours. Thank you Sam for your prompt fix and useful advice.”

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Posted 2 years ago

Hi Geoff! We’re thrilled to get such positive feedback! We have recently upgraded our booking service so we can get jobs booked sooner and reduce wait periods and it sounds like this change has been a great success for you! We will also pass your thanks on to Sam! Thank you for the review.

Posted 2 years ago

“Really bad experience today with Geeks on Wheels (Wellington). Having sought advice regarding the performance on a MacBook Air, I was told after about 30 seconds I needed to buy a new laptop. Geeks on Wheels proceeded to ask for the full call out fee, offering no discount. I thought it was reasonable to offer a discount in this situation and that this info could be been ascertained prior to appointment. Poor form!”

Helpful Report

Posted 2 years ago

Hi Rory, we're really sorry to hear that you've had this experience, and we're disappointed that you didn't feel like you received the high-quality service we expect to offer. Although we do have a minimum 1 hour charge which was explained at the time of booking, we have had a look into this further. Unfortunately when we arrived we discovered that your Macbook Air was a 2015 model and therefore is deemed vintage by Apple. As such Apple no longer provide support for it hence our technicians recommendation to upgrade the device. Your technician also did attempt to offer additional assistance with a number of other things while he was there so you could get the full hours worth of time. However, after one of our Supervisors contacted you to discuss the situation further, as an act of good faith, we did offer to refund half an hour. We hope this explains what has occurred, and why, and resolves your frustrations a little.

Posted 2 years ago

“Geeks on Wheels are fantastic. The service is amazing. They know their “stuff” and this makes it fantastic for someone like me who really doesn’t understand technical, computer things. They’ve saved me 3 times. I highly recommend them.”

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Posted 2 years ago

Thank you, Amanda! It's incredibly satisfying to get such great feedback. Knowing our stuff is certainly an important aspect of our service, and we work hard to get the best techs who know their stuff! If you ever need another saving, you know who to call!

Posted 2 years ago

“Vaughan was great, professional and friendly He solved our problem, and we're very happy with the outcome”

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Posted 2 years ago

Hi Christine! Thanks for leaving us such a wonderful review. Customer satisfaction is important to us, and I know Vaughan works hard to achieve that. He will be so happy to hear you really enjoyed his work! Thank you again for the great review!

Posted 2 years ago

“Barnaby and Ruben were easy and friendly to deal with all has been sorted . Thankyou”

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Posted 2 years ago

Hi Jo! We are thrilled you loved your experience. Sounds like you got a strong combo with Reuben and Barnaby helping you with your tech! They will be pleased to hear everything has been sorted! We’re hopeful we can help you again sometime in the future.

Posted 2 years ago

“Excellent service on time and clear about the costs”

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Posted 2 years ago

Hi there, Ann-Maree! We're really grateful for your feedback! We pride ourselves on providing a great value of time and cost for our services! Thanks for the great review!

Posted 2 years ago

“Ross called on time and got the problem sorted out in a very short period of time. He provided assistance sorting out cabling and setting up a file backup. Highly recommended.”

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Posted 2 years ago

Hi Tony. We really appreciate feedback from our customers about their experience. Ross works very hard to ensure his customer's tech troubles are resolved hassle-free! It's always satisfying to have your cable set up cleaned up and made to be far more manageable! Thank you!

Posted 2 years ago

“Weonsuk was very professional and quickly dealt with all of our issues. He explained things very well and was friendly and courteous. Very happy!”

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Posted 2 years ago

Hi Grant! It’s great to hear you rate Weonsuk's service so highly! Customer satisfaction is a big driver for us, and Weonsuk is no different! We’ve passed this feedback on to him as it’s important he gets recognition for a job well done. Thank you for taking the time to leave a review!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,546 reviews