Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,459 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,459 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with the service from Harry today and it was a pleasure to have him in our home”

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Posted 2 years ago

Hi there, Dorothy! So glad to hear that Harry was such a pleasure to have, I'm sure he loved being able to help with your tech troubles! If you ever need further assistance, feel free to give us a call.

Posted 2 years ago

“The service was excellent. Rein was easy to deal with and answered all our queries in a way that was easy to understand and follow. His advice was most helpful”

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Posted 2 years ago

Appreciate the feedback, Garry! Rein is a super knowledgeable tech and he will love hearing this feedback about himself! Thank you for the review!

Posted 2 years ago

“Some really helpful tips around email on things I had struggled with for some time”

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Posted 2 years ago

Thank you! Glad we give you some good and helpful tips for your emails!

Posted 2 years ago

“All good. All Phone correspondence and communication was great. Turned up on time. Gave me good options for moving forward. Only issue would be the time and money over the hour due to the computer doing a memory test. If this is started in that first hour, there should be some dialogue about the extra cost during this time. I could have done that test myself again, as I said I had done one already, and not gone over the inital hour.”

Helpful Report

Posted 2 years ago

Hi Mark. We really appreciate feedback from our customers about their experience. It's pleasing to hear we could offer sound advice for moving forward with your tech. If you would like to discuss the additional time, please give us a call on 0800 424 335 and ask to speak to Reuben and we can investigate this further to find a remedy

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thank you so much, Lisa!

Posted 2 years ago

“Great explanations from James about why our Wi-Fi setup wasn’t working and how to fix it. Im pleased with the service and would recommend. Cheers”

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Posted 2 years ago

Thank you for your time, Pascal! James always aims to make sure every customer understands what is happening with their tech and finds the best way to improve it for his customers! He will be so glad to hear that you enjoyed his time.

Posted 2 years ago

“Very helpful and knowledgeable service from Vaughan. We found him great to deal with, friendly and courteous person. Would have no hesitation in using Geeks on Wheels again. Thank you.”

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Posted 2 years ago

Hi Terry! Vaughan will be thrilled to hear such amazing feedback! We always want to ensure our customers get the best quality service because you deserve it! Feel free to give us a call if more tech troubles come up.

Posted 2 years ago

“Excellent staff.”

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Posted 2 years ago

Thank you, Wendy! We make sure to have excellent staff, for excellent customers like yourself.

Posted 2 years ago

“Great service, very knowlegable technician and a nice guy. Thank you.”

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Posted 2 years ago

Thank you, Tony! We aim to make sure everyone gets the top service possible, so if you're happy, we're happy.

Posted 2 years ago

“Very knowledgeable & friendly”

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Posted 2 years ago

Hi Cathy! Thank you for the review!

Posted 2 years ago

“Your technician was very knowledgable and competent and recommended changes to my security that will save me a lot of cost. Very impressed and will use your services again if need be. Thank you so much.”

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Posted 2 years ago

Hi Rona! Thank you for the great feedback! We always want our technicians to be as skilled as possible so we can ensure we give the best solution!

Posted 2 years ago

“good service very helpful”

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Posted 2 years ago

Thank you so much, Val! So happy to hear you enjoyed our service!

Posted 2 years ago

“As usual your man Vaughan was clear in explaining my concerns, polite and knowledgeable. Many thanks for excellent service.”

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Posted 2 years ago

Thank you, Meryl! Vaughan always loves to hear positive feedback so I will make sure to pass this onto him! If you ever need help with your tech troubles, you can give us a call!

Posted 2 years ago

“Jack M solved my printer/scanner connectivity issue and significantly enhanced our wireless strength + speeds across our home network...........two wins! He was super helpful, communicated in a non-tech way so I understood what he was saying and also outlined for me several options to consider for solutions. Overall 10 out of 10. Thx heaps Jack!”

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Posted 2 years ago

Thank you, Michael! Glad to hear Jack was able to resolve multiple issues happening! We really prioritize looking at your whole tech life. Jack will love to hear this feedback. Once again, thank you for taking the time to leave this review!

Posted 2 years ago

“We were experiencing problems with our landline telephone and none of the solutions offered by our internet provider, via mobile telephone conversations, worked and no offer was forthcoming to arrange for technical support, so I contacted Geeks on Wheels. Notwithstanding their lack of familiarity with our particular problem, they readily offered to have a look and soon discovered a faulty telephone port in our modem. We are now awaiting a replacement modem from our internet provider.”

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Posted 2 years ago

Thank you for leaving this review! We always try our best to give it a shot, and I'm glad to hear we were able to resolve it! If you need any further assistance feel free to give us a call!

Posted 2 years ago

“Great service and very fast.”

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Posted 2 years ago

Thank you so much for this review, Phil!

Posted 2 years ago

“Christopher was extremely knowledgeable & thorough, a very pleasant young man. We would certainly recommend him & Geeks on Wheels to anyone who requires help with their computer.”

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Posted 2 years ago

Thank you, Alan! Christopher is certainly a top tech! He loves to hear positive feedback about himself so I will be sure to share this with him. We appreciate the recommendation and if you ever need more help with any tech troubles, we are here to help!

Posted 2 years ago

“Chris was great, on-time efficient and fixed the issue promptly”

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Posted 2 years ago

Hi Merve, thank you for sharing your experience with Chris! He will love to hear this.

Posted 2 years ago

“Josh provided excellent prompt service with a smile. Extremely competent and efficient even though I had a major problem he had not seen before where McAfee was eating my computer. Would recommend.”

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Posted 2 years ago

Thank you! We will be sure to pass this on to Josh! Some tech issues can just come out of nowhere, so it's good to hear that Josh figured it out! Thank you for the recommendation!

Posted 2 years ago

“Harry was great — fast, efficient and helpful!”

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Posted 2 years ago

Thank you, Debbie! Harry will be so happy to hear this feedback!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,459 reviews