Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,550 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,550 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tremendous service. Worth every penny”

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Posted 2 years ago

“Very good and prompt service from Chris K. Did what I required with explanation of what he was doing and how things worked.”

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Posted 2 years ago

“Justin is a treasure you are very lucky to employ. 5 out of 5”

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Posted 2 years ago

“Wonderful help will all my tech needs. Friendly and gave great advice.”

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Posted 2 years ago

“Left in the same spot I was in before I sent in an inquiry, but now down $152.”

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Posted 2 years ago

Hi Richard. Thank you for the feedback, it's displeasing to us to hear you didn’t have a positive experience. Our first priority is our customers' satisfaction, and we are keen to understand better the areas we may not have delighted you here. Unfortunately, we have a minimum charge of 1 hour which applies to all our bookings. However, if you would like to discuss if this was a fair charge, please contact us on 0800 424 335 and ask to talk to Kevin and I would be happy to see if we can come to a fair solution.

Posted 2 years ago

“Once again another top rate service from GFW. Ross arrived right on the scheduled time, diagnosed the problem and had a new computer back to me with my hard drive copied at 6pm. I thoroughly recommend them to anyone”

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Posted 2 years ago

“As always, a welcome visit from Reuben solves all our computer problems”

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Posted 2 years ago

“Incredible performance Ticked every box, prompt, courteous, so knowledgeable, and a credit to your company. Client for life ! Edward Collins.”

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Posted 2 years ago

“John R was a lovely guy and did a great job.”

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Posted 2 years ago

“Responsive, timely, thorough and helpful service . Great customer service from Paikea.”

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Posted 2 years ago

“Haven't used Geeks for a few years, same great service.”

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Posted 2 years ago

“Covered what we needed to know”

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Posted 2 years ago

“Taken a while but outcome great, thank You”

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Posted 2 years ago

“Excellent service setting up our new laptop. Thanks”

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Posted 2 years ago

“Excellent service,Jarred was very helpful, well worth the money.”

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Posted 2 years ago

“Very pleased with service. Excellent in explaining issue I had problems with”

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Posted 2 years ago

“I found Jack to be punctual, courteous and efficient. He was also prepared to contact the manager so that there was no charge for today's service as I had had an identical problem 2-3 months earlier, so I appreciated that Geeks showed a customer- centred approach (rather than profit at all costs). Jack was also patient in explaining how he was dealing with the issues, even though I am a self-confessed Luddite. Once again, Geeks provided an efficient, personal service and were willing and able to address the job on the same day that I reported the fault. In that regard, reception staff were also excellent.”

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Posted 2 years ago

“Thank you so much for the urgent job and great service.”

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Posted 2 years ago

“Josh did an excellent job and retrieved our "lost" files. His communication skills are just brilliant and his knowledge and teaching skills are marvellous”

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Posted 2 years ago

“Geeks on Wheels gave us a free onsite health check on two devices based on our Hotline membership. Judah did an excellent job checking out our computers.”

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Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,550 reviews