Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,785 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,785 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

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Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and prompt service, thanks Matt.”

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Posted 5 years ago

Thanks for the feedback Susan!

Posted 5 years ago

“Prompt and business like.”

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Posted 5 years ago

Thanks Danny!

Posted 5 years ago

“Very helpful and very patient with a computer dumbo like me.”

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Posted 5 years ago

No worries Joe, anytime!

Posted 5 years ago

“I wrote a review earlier, very scathing of this service. I received my laptop back from a replacement hard drive that GoW recommended. The keyboard malfunctioned as a result of cleaner fluid leaking into the laptop keyboard. This was diagnosed 2 days later. Was not impressed that GoW did not offer to fix it but recommended a new keyboard as my best option meantime. After contact with GoW senior people after they read my original review. the matter was resolved quickly and I was refunded what i paid for the keyboard. Thank you GoW.”

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Posted 5 years ago

No worries Mike, sorry things didn't go as smoothly as intended first time around but glad we go it sorted in the end 👍

Posted 5 years ago

“My second callout. Very convenient. Good response on arrival. Hard drive crash on boot up ("CRITICAL PROCESS DIED"). HD replaced. Good estimate of final costs when considering options. I opted for replacement of HD only - about 1/3 price of replacing whole PC (hp All-in-1). Job sheet said I declined A6 processor replacement ("new PC" in my terminology). I do Word & Excel stuff and store family photos etc. so like to have storage and speed for those tools (and future software upgrades), not video games and the like. Call me a Luddite, but I object to replacing a computer after only 4 years ... My decision was graciously accepted and efficiently actioned. I will use them again.”

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Posted 5 years ago

HI Stuart, thanks for the great feedback and I hope you enjoy using your computer with its new HD!

Posted 5 years ago

“Good service and our wifi issue mostly fixed however the Sonos connection is cutting out periodically.The Spark landline via wifi is not working however I understand that this maybe a Spark issue”

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Posted 5 years ago

Hi Wayne, thanks for the feedback - we'll have someone be in touch today to see how we can help with that!

Posted 5 years ago

“James You are a 'Diamond' Your Boss Should be Very Proud of YOU; Fred Hayward”

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Posted 5 years ago

Thanks Fred! James sure is a diamond (not that we're biased or anything! 🙈)

Posted 5 years ago

“good service, have used for many years”

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Posted 5 years ago

Thanks Shona!

Posted 5 years ago

“Very efficient service, also arrived on time, punctual. Explained Well how things worked.”

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Posted 5 years ago

Hi Wilma, thanks for the review! We strive to be on time every time so we appreciate it when clients like yourself appreciate it too!

Posted 5 years ago

“Patient,courteous. efficient suggest working through essential steps ensuring client understands/recalls instructions.”

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Posted 5 years ago

Hi Elma, thanks for the review and suggestion. If you would like Sean to give you a call to go over what was discussed again that's fine, just let us know. We also have a free online chat service and they'll be happy to work you through some of things that Sean would have instructed you on in your appointment.

Posted 5 years ago

“Val completed the job of making my laptop run more efficiently as requested by me. My only regret was that I had not purchased a better laptop initially as I feel that I have wasted money on the purchase. However I am satisfied that my laptop is now running to its maximum capacity and my thanks to Val for that and explaining what was required.”

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Posted 5 years ago

Hi Helen, thanks for the review, glad to hear Sanju helped you get the best out of your machine. We offer a free online chat service so next time your thinking about buying any kind of tech, feel free to jump onto our website and chat directly to our Geeks who will be happy to give you some free impartial advice.

Posted 5 years ago

“Will make final comment after new I Mac installed at home and two old computers upgraded to windows 10. All good so far.”

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Posted 5 years ago

Hi Richard, will look forward to hearing how it all goes!

Posted 5 years ago

“always a good job, thanks”

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Posted 5 years ago

Thanks Mary, you're always a great customer!

Posted 5 years ago

“We only had an Annual WOF today. But the young employee JamesC was outstanding, well mannered helpful and only too pleased to explain what he was doing or had done!!!”

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Posted 5 years ago

Hi Sam, thanks for the great review! JamesC will be pleased to hear you enjoyed the appointment and we're pleased to hear he communicated well with you throughout the session.

Posted 5 years ago

“Very good service Michael is friendly and helpful”

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Posted 5 years ago

Thats great to hear Val, Michael will be happy to hear that feedback! Thanks for the review!

Posted 5 years ago

“While Geeks on Wheels technicians provide a good service (technically-wise), you can't always get them when you want them - you have to book several days ahead - and unless you keep asking questions they don't always explain what they are doing with your computer - I am someone who wants to know everything that's being done and why. That is, I like things being explained to me by the technician and that doesn't always happen. This last time when I made the booking I was told that customers with Gold Cards received a small discount. No mention was made of this by the technician when the time came for payment and as far as I can see no such discount was applied. In either event, being told one thing and it not being put into practice does rather put a sour taste in ones mouth. So, there is room for some improvement in Geeks' service.”

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Posted 5 years ago

Hi Ken, thanks for taking the time to write such an honest and constructive review of your experience. We really appreciate the time you have taken to share your concerns. We'll certainly feed this back to your technician - including customers in every step of the process and engaging them on what's going on and why is a vital and standard part of the service we expect to be delivered so I'm sorry it wasn't on this occasion. In terms of Gold Card discounts, we certainly do offer those an so again, I'm sorry this wasn't mentioned or applied in the appointment. Our General Manager will be in touch directly about how we can rectify that for you. Thanks again for the review and please don't hesitate to contact us if you need more help going forward!

Posted 5 years ago

“Andrew was unable to find a solution for our problem but it is clear to me now this is because there was not a solution. He was assisting in setting up our new monitor but I completely forgot to ask him if he could dispose of the old ones. If this is still possible I would be grateful if he could drop by and pick them up.”

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Posted 5 years ago

Hi Sandra, thanks for the review! - We'll make sure Andrew gets in touch to discuss picking up those monitors

Posted 5 years ago

“Very good efficient service”

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Posted 5 years ago

Hi Linda, Thanks for sharing your experience. We are thrilled you loved your experience. We pride ourselves on providing a great and efficient service. Thanks for the great review!

Posted 5 years ago

“I have found the Geeks who have come to sort out my computer problems all good. Sanju, who came to install Windows 10, was particularly good and knowledgeable about the system. My only query is the cost, but then I don't have any other computer fix it company to compare with.”

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Posted 5 years ago

Hi Heather, We’re really pleased you had such a great experience. Thanks for sharing such a positive review. We’ve past this feedback onto Sanju as it’s important he gets the recognition for a job well done. We’re here to help in any way we can.

Posted 5 years ago

“Found John very knowledgeable. Have set up Lightroom and Photoshop but unable to print. Canon Pro9000 firmware and driver unavailable but this problem was overcome when purchasing the previous computer. Are you able to copy firmware from the previous device and load on to the new? Perhaps this incompatibility should have been identified and tested for at home install. (I am always prepared to accept the possibility of user error however).”

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Posted 5 years ago

Hi Doug, thank you for the great feedback in regards John's work with getting your Lightroom and Photoshop set up. Can you please call us on 0800 424 335 so we can discuss the incompatibility issues in greater detail and we maybe able to resolve it over the phone.

Posted 5 years ago

Geeks on Wheels is rated 4.8 based on 6,785 reviews