Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm pretty unhappy with the quality of service. I was having issues connecting my wifi using extenders, and so I asked the company for help. The technician was quick to dismiss my issue and said it is because I have "unreliable" tech, despite the fact that I had been using it flawlessly for 6+ months. Funnily enough, me and my neighbour fiddled with the system some more after the technician left and noticed that the system has two different models of satellite, and that we were originally trying to connect a router to a router-- which was never going to work. We re-organised the system so that we were only connecting the satellites to the router and magic-- it worked.I think the issue is solved now... I feel disappointed in the attitude of the technician, which left me feeling unheard-- and the cost of the "work" (>$200). The call center people were great through, and very responsive. Thanks for getting backk to me about this issue,a nd I appreciate your understanding + refund. Cheers”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to let us know about your experience, Olivia. We appreciate your feedback and are sorry that you were unhappy with the service you received. It is unacceptable for one of our technicians to dismiss a customer's issue without truly helping them, and we apologize for this. We understand how frustrating it can feel to be charged for something without truly being helped. We will discuss this situation further with the technician to fully understand why they felt that the current setup was not going to work reliably into the future. We will be reaching out to you shortly to discuss your experience and come to a reasonable resolution. Kind Regard, GeeksOnWheels

Posted 11 months ago

“Amandeep was excellent. He sorted our messy OneDrive set up, made recommendations on how to improve our systems, and was a pleasure to have in the office!”

Helpful Report

Posted 11 months ago

Thank you, Debbie! We are so happy we were able to exceed your expectations. We are so glad you enjoyed working with Amandeep! He is an amazing asset to the Geeks on Wheels team and it is clear to see why you write such a glowing review. Thank you again for your 5-star rating and your kind words about Amandeep!

Posted 11 months ago

“I am very pleased with the perseverance of your technician Justin, who has solved the issue of having to deal with old technology. It took us a while, with many options tried as it was extremely hard to source another native XP. Thanks Justin”

Helpful Report

Posted 11 months ago

Thank you, Rata, for your 5-star rating and your kind words about our technician Justin! We are utterly pleased that he was able to offer a steadfast solution to your issue and find the right path through the difficulties of dealing with older technology. Justin went out of his way to ensure that you were able to acquire the necessary parts and we are delighted that we were able to offer you exceptional service. Thank you!

Posted 11 months ago

“Been with Geeks for many years now, and have no complaints from day one to now. Vaughan was good, came on time and left after an hour. Answered the odd question I put to him.”

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Posted 11 months ago

Thank you for taking the time to review Geeks On Wheels and rating us 4 stars! We are so pleased to hear that you have no complaints after being with us for many years and were satisfied with Vaughan's punctuality and work. It's always great to see you Graham!

Posted 11 months ago

“Very pleased with technician, Anthony C, who was friendly, knowledgeable and explained the issues in an easily understood way. File management, back-up, password protection and anti-Malware (which all needed attention) received excellent help from Anthony. Highly recommended for service and support.”

Helpful Report

Posted 11 months ago

Thank you so much, Julie! We're delighted to hear that Anthony C took such great care of you! We thank you for the glowing review and the 5 stars! We strive to provide exemplary service and support for all our customers, and hearing of Anthony's success in doing so is certainly rewarding.

Posted 11 months ago

“great service, happy how he explained what he was doing to my PC”

Helpful Report

Posted 11 months ago

Hi Neil! If you're happy, we're happy! Thank you for the 5-star review!

Posted 11 months ago

“problem was solved but now there is no sound will have to ring monday morning i hope this can be fixed through any desk”

Helpful Report

Posted 11 months ago

Hi Dennis! Thank you for the review! It definitely sounds like something we can resolve through AnyDesk, and we hope to get you all up and running with sound again!

Posted 11 months ago

“It was a pleasure to have Geeks on Wheels solve our problems”

Helpful Report

Posted 11 months ago

Hi Karl! We are thrilled to know that we were able to help solve all your tech troubles! Thank you for the review.

Posted 11 months ago

“Important to have a company that sends someone to my place. Weonsuk understands my set up and provides excellent advice”

Helpful Report

Posted 11 months ago

Hi Jill! We are happy to know that you appreciate us coming to you! We think it's super important too, as then we can see what's happening within your environment! We are also proud to hear that Weonsuk has a great understanding of your set up and gives good advice! Thank you for the review!

Posted 11 months ago

“I am happy that Geeks Plus is on my side!”

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Posted 11 months ago

Hi there! We're thrilled to hear that you enjoy your Geek Plus subscription! Thank you for the 5-star review.

Posted 11 months ago

“JesseB set everything up as requested. He was fast and effective and very kindly explained what I needed to do. He left clear operating instructions. He is efficient and personable and I'd hire him again, no question.”

Helpful Report

Posted 11 months ago

Hi there! Thank you for sharing your experience with Jesse! We always love to hear what our technicians are doing well for our customers, and so we are thrilled to know that Jesse can give good explanations and instructions! We will send your thanks to Jesse so he knows he's got a job well done! Thank you again for the review!

Posted 11 months ago

“I was super-impressed with the service from Geeks on Wheels. Amandeep was prompt, friendly and professional, and quickly identified how to best set up our Wifi and troubleshoot all the connectivity issues we'd been having.”

Helpful Report

Posted 11 months ago

Hi Bianca! We are so proud to know that Amandeep was able to give you such great service! A working internet connection is such an important part of our daily lives now, so we understand the importance of getting it going properly, and we are thrilled to hear that Amandeep knew how to quickly recognize and resolve the issue! Thank you for the review.

Posted 11 months ago

“Efficient communication, and JacobD was excellent - pleasant, patient, and helpful.”

Helpful Report

Posted 11 months ago

Hi there! We are thrilled to hear that Jacob has been such a great technician for you, with his communication and patience! Thank you for the review!

Posted 11 months ago

“JustinA has been very patient I know very little about computers and I am very happy”

Helpful Report

Posted 11 months ago

Hi Maureen! If you're happy, we're happy! Patience is so important with tech repairs, so we are proud to hear that Justin has it! Thank you for the review!

Posted 11 months ago

“Fast, excellent service with knowledgeable technicians”

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Posted 11 months ago

Hi Nigel! Thank you for the feedback on our service and technicians!

Posted 11 months ago

“Just switched to an Apple system and got lost .Your rep got it all up and running with a ton of advice and help.Will be using them again as they are the best.”

Helpful Report

Posted 11 months ago

Hi Mark! It's great to hear that you were able to get the confidence to use your new Apple devices with the advice from our technician! We will be happy to come out and help with further tech troubles and queries if you need it! Thank you for the review!

Posted 11 months ago

“Thank you Ashvin. You were great, very computer savvy and good at explaining tech stuff to an old "not too tech savvy" guy. Top marks!”

Helpful Report

Posted 11 months ago

Hi Tony! Thank you for sharing your experience with Ashvin! We always want our technicians to be great at communicating to our customers, so that our customers can improve their tech knowledge, and be confident in using their tech, so it's great to know Ashvin is doing this. We will pass your thanks on to Ashvin so he gets the credit he deserves!

Posted 11 months ago

“Very good. Chance and I got along very well, not always easy for me when dealing with Geeks. My 86 year old brain is not used to dealing with computer logic through the computer but Chance managed to set up my computers to do what I wanted them to do, and when I want them to do it. Thanks a lot, Chance.”

Helpful Report

Posted 11 months ago

Hi Jack! If you're happy, we're happy! We always love hearing how our techs are doing, and so it's great to know that Chance was able to not only help fix your tech but also be personable and get along with you! We will send your thanks his way so he gets the credit he deserves! Thank you for the review.

Posted 11 months ago

“Regan did a wonderful job with our computer. A lovely pleasant young lady who knows her "stuff" Geeks on Wheels, we would highly recommend! this is the 2nd time we have used them. Very easy to deal with.”

Helpful Report

Posted 11 months ago

Hi Shirley! It's always great to hear back from our customers on how our technicians are doing, and we're proud to hear that Regan has been doing such a great job! We always want amazing people who also have great tech knowledge, and it sounds like Regan fits that bill! Thank you for the review.

Posted 11 months ago

“I am writing as Francine Porteous for whom the work was done by Kieran. Kieran was perfect for the job which was to: -reset and simplify the set up of apps and -explain to a someone who has previously used a Samsung Galaxy phone the updated functions and additions and changes on new updated model of the phone. This was with the aim of making me confident using my new phone and to fully understand how it best meets my needs. Kieran was very approachable and patient and well versed in his use and understanding of the Android phone model I am using. I now feel very confident again with my decision to stick with a Samsung Galaxy phone and am enjoying the day with the removal of an unnecessary source of stress in my life. Thank you Geeks on Wheels.”

Helpful Report

Posted 11 months ago

Hi Bill and Francine! Thank you for the feedback on your recent appointment with Kieran, we are so thrilled to hear he has done such a great job in getting your apps reset and simplified and explaining the new changes on your new phone! It's great to know he succeeded in giving you the confidence to use your new phone. We're also proud to know that he was able to be approachable to you and patient through teaching you all the new functions! Thank you again for such a great review!

Posted 11 months ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews