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Geeks on Wheels Reviews

4.8 Rating 6,544 Reviews
97 %
of reviewers recommend Geeks on Wheels
4.8
Based on 6,544 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Geeks on Wheels Reviews

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024
Matthew Nicol
Geeks on Wheels 5 star review on 2nd September 2024
John Manby
Geeks on Wheels 5 star review on 8th August 2024
Yvonne Dagley
Geeks on Wheels 5 star review on 19th February 2024
Geoff Bradley
Geeks on Wheels 5 star review on 29th October 2023
Colin Miller
Geeks on Wheels 5 star review on 10th October 2023
Felice Gazo
Geeks on Wheels 5 star review on 10th October 2023
Felice Gazo
11
Anonymous
Anonymous  // 01/01/2019
Kyle was very professional and answered any queries I had and explained things very clearly. Thanks Kyle, it was a pleasure to meet him.
Helpful Report
Posted 1 year ago
Hi Kathy! Customer satisfaction is a big driver for us! We will make sure we share this with Kyle, as he deserves recognition for the work he's done! We are so proud to hear he did such a great job for you! Thank you for the review.
Posted 1 year ago
The usual excellent advice from, SamR, as always from Geeks. Please ask him to speak more slowly and loudly to allow for my deafness and old age, next time.
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Posted 1 year ago
Hi John! Thank you for sharing your experiences with Sam! We will share this feedback with him so he can improve your experience next time, but we are still happy to hear that he gave excellent advice! Thank you for the review.
Posted 1 year ago
Excellent service. Resolved all issues presented.
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Posted 1 year ago
Hi Api! Thank you for the review! We are so happy to hear all your issues are resolved. If you ever need further tech help, you know who to call!
Posted 1 year ago
As usual excellent service with very clear explanation of what the issue was and what was being done to improve the situation
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Posted 1 year ago
Hi Michael! If you're happy, we're happy! Your review helps reaffirm our focus on customer satisfaction. We think clarity of what's happening with your tech is important for you, so you can make wise decisions on what to do to fix the issue. Thank you for the review.
Posted 1 year ago
I was very impressed with the help Maddie gave me. A very nice person to have in my house and so helpful. As usuaI I wouldnt go past Geeks for help. Thanks for a great service.
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Posted 1 year ago
Hi Elizabeth! We are so pleased to hear about the great experience you had with Maddy! We always want to hire great people that we can trust to go into the houses of our customers! We're so pleased that you've continued to use our services! Thank you for the review!
Posted 1 year ago
Vaughan phoned to check his visit was still OK and he arrived within 30 minutes. He quietly worked at the faulty computer until eventually announcing he'd corrected the problem and that there were still 15 minutes of my one hour left - was there anything else he could attend to? As it turned out there wasn't but I certainly appreciated the honesty and the offer - there could easily have been. He also informed me he'd updated some basic systems and then offered to clear some unused software. That too was appreciated.
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Posted 1 year ago
Hi Phil! We're so happy to hear about your great experience with Vaughan! We always want our techs to make the most of the hour they're onsite for our customers, so it's great to hear he is offering you all these extra parts to try to use that time wisely! Thank you for the 5-star review!
Posted 1 year ago
Quietly, calmly sorted my TV set up, Mobile Ph set up & car Bluetooth issues, would 100% use Vaughn again, even settled my hyperactive Pup
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Posted 1 year ago
Hi Kim, we are so thrilled to hear that Vaughan offered such a great service for you. We always value being able to set up tech without any stress, so Vaughan calmly working through all the tech (and even your wee pup!) is great to hear. Thank you for the review.
Posted 1 year ago
A christmas miracle and it's not even christmas. I needed an email that was stuck on my desk top set up across all devices, with one password linked across all so I could access different businesses on the go. Not only that my mail was transferred to a cheaper service with 50 times the storage. Tick. Tick. Tick. I would mention that I am a mac user and this time I got Lafi Aso who is totally into mac and what a difference it made.
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Posted 1 year ago
Hi Lisa! We always love delivering early Christmas miracles! And we are thrilled to hear your emails are up and running on all devices, on top of being cheaper for you now! Lafi is an absolute whizz of a technician and we certainly are proud to hear he did such a great job for your macs. Thank you for this amazing review!
Posted 1 year ago
Excellent service, friendly and helpful. Reasonable rates and very convenient. Definitely my go to for computer issues.
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Posted 1 year ago
Hi Bernie! We are thrilled to hear your feedback about our service! We always aim to offer a reasonable price for the quality service we provide and it's fantastic to hear that you agree! We hope to continue to be your go-to for any future tech troubles!
Posted 1 year ago
I wanted the BIOS of the CPU to be enabled or configured to run Windows 11. Without any checks my geek said I needed a new computer. As he was here I asked him to increase the C drive capacity and reduce the empty D drive. He said I needed a new hard drive and that would be $500+. Somebody at GoW knows how and what to do to fix both of these issues. If a geek does not know what to do he should be able to call somebody else and find out. Also he went to the wrong address even though my details had been confirmed the day before.
Helpful Report
Posted 1 year ago
Thanks so much for your feedback, David. We really appreciate you taking the time to let us know about your experience. Unfortunatly not all computers are able to run Windows 11 due to hardware limitations. We want to make sure your experiences with Geeks on Wheels continue to be positive, and your feedback is invaluable. Please contact us on 0800 424 335 and ask for Paul to discuss this further.
Posted 1 year ago
I was not charge for the repair time spent on my computer due to late delivery. I thought that it was a very good gesture of them to have done this. Thank you Reuben, Geeks on Wheels, Wellington Manager.
Helpful Report
Posted 1 year ago
Hi Flora! We're so glad to hear you are happy after a discussion with Reuben! We always aim to get work completed in a reasonable time frame and so if we weren't able to complete that this time we are happy to take that on the chin and bear it! Thank you for sharing your experiences.
Posted 1 year ago
A really great business. Very prompt response. Karl resolved all the issues I had with both my laptop & iPhone, & provided explanations on a “need to know “ basis. He was very knowledgeable & very efficient. Based on my experience, I would recommend the Geeks without reservation.
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Posted 1 year ago
Hi Dianne! We are so glad to hear you enjoy our service! We work hard to ensure our technicians are well-equipped to deal with all kinds of issues, and we are lucky to have a knowledgable technician like Kyle! We appreciate your high praise and recommendations. Thank you for the review!
Posted 1 year ago
Tim was our tech he was awesome and friendly would strongly recommend their services Thanks Mark
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Posted 1 year ago
Hey Mark! Thank you for the review, we love to hear when our techs do an awesome job! We will share this feedback with Tim so he gets the recognition he deserves. If you ever need further help with tech troubles, feel free to give us a call.
Posted 1 year ago
Sam did in an hour what I could do in 20 years. Geeks are a fast and efficient service.
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Posted 1 year ago
Hi Baron! We are so glad to hear that we could resolve your long-standing issues! Sometimes you get so used to those little issues that you don't realize they can even be fixed! We appreciate your review, and if you need any more help with tech troubles, feel free to contact us!
Posted 1 year ago
Anthony was very pleasant and helpful and explained everything as he went along.
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Posted 1 year ago
Hi Pauline! We are so thrilled to hear you enjoyed Anthony's appointment! We always want to get technicians that are capable and knowledge but also bring a lovely attitude to the job! We will be sure to share your feedback to Anthony so he gets the recognition he deserves! Thank you for the review!
Posted 1 year ago
I am very appreciative of the service I have received from DonavanH on behalf of Geeks on Wheels - thank you DonavanH.
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Posted 1 year ago
Hi Pat! Thanks for leaving us such a wonderful review! We're thrilled you loved your experience with Donavan! We are lucky to have a tech like him, and we will be sure to let him know you left some kind words! If you ever need further tech support, feel free to give us a call!
Posted 1 year ago
John was very helpful and pleasant to deal with, appeared knowledgeable of IT and answered our queries
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Posted 1 year ago
Hi Viv! We're really pleased you had such a great experience with John! He will be delighted to hear your feedback! He works hard to ensure his customers get amazing service, through his kind nature and knowledge of IT! Thank you for the review.
Posted 1 year ago
Great service. Knowledgeable and able to convey what’s needed in plain language.
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Posted 1 year ago
Hi Aneta! We love hearing back from our customers about their experience with us! We're so happy to hear our technician was able to give you the knowledge and advice about your tech in an easy-to-understand way so that you are also empowered to use your tech! We hate tech jargon too! Thank you for the review!
Posted 1 year ago
Josh was super helpful and super knowledgeable. Great service!
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Posted 1 year ago
Hi Julie! Thank you for sharing your experience with Josh! He is a great technician, and we will be sure to share this feedback with him so he gets the credit he deserves! Thank you again for the review.
Posted 1 year ago
JohnR was great. Sorted out issues, proactive and helpful.
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Posted 1 year ago
Hi there! We are thrilled to hear that you enjoyed John's appointment! We always want our techs to give our customers a great experience, and so being proactive and helpful is important part to ensuring we achieve that! Thank you for the review.
Posted 1 year ago
Geeks on Wheels is rated 4.8 based on 6,544 reviews