Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,455 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,455 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Josh is very knowledgeable and very friendly. Assist with questions but not pushy.”

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Posted 1 year ago

Thank you, Bee, for your five-star rating and kind words about our service! We are delighted that you found Josh to be knowledgeable and friendly. We strive to provide customers with the best solutions to their tech support issues without being pushy.

Posted 1 year ago

“Fantastic, helpful and prompt service! Greatly appreciated.”

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Posted 1 year ago

Hi Melwyn! If you're happy, we're happy! We work hard to ensure our service is top-notch, by ensuring that we are prompt and have great techs who are able to give high-quality tech support! Thank you for the review.

Posted 1 year ago

“Absolutely super service buy JohnR. Very helpful, fixed the problem and checked the whole computer and printer. Explained things to me in a way that I could understand and I am completely satisfied and happy with his service.”

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Posted 1 year ago

Hi Jill! We're thrilled to hear you had a super service experience! We're very lucky to have John on the Geeks on Wheels team, he is a great guy and loves to ensure that his customers get the full experience so that they can be confident that their computer is fully good to go! Thank you for the review.

Posted 1 year ago

“Very efficient, friendly and always on time.”

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Posted 1 year ago

Hi Shirley! We're glad to hear you found our service efficient and friendly! Thank you for the review.

Posted 1 year ago

“Sam was very helpful,friendly,knowledgable & persisted to sort out difficult problems. Should I have any future computer problems I would be happy to have Sam back & I would be very happy to reccomend him to someone else. ED BURKE”

Helpful Report

Posted 1 year ago

Hi Ed! We love to hear back from our customers about their experience! We're so happy to hear Sam has done such a great job for you as well as presented himself in a friendly and professional manner! We will be sure to pass this onto him so that he knows you enjoyed the visit and if you ever need further tech support you know who to call!

Posted 1 year ago

“Very helpful service. We had been struggling with setting up the new laptop. Justin from Geeks on Wheels was respectful, helpful, spoke in a technical language we could understand! and solved the issue.”

Helpful Report

Posted 1 year ago

Hi there! Thank you for sharing your experience with Justin! We are happy to hear you found the service helpful and that we were able to set up your new laptop! Justin certainly puts in a lot of effort to ensure his customers get the best possible value! Thank you for the review.

Posted 1 year ago

“Just had a visit by Sam who works for you. He is a great ambassador for your company, pleasant demeanor and explained in layman's terms the required setup then got on with it. I would recommend Sam to your customers”

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Posted 1 year ago

Hi Kristine! We love to hear feedback about our techs, so we will be sure also to share that feedback with Sam! We are very lucky to have a technician like Sam, who cares a lot for his customers. We also highly value explaining what's happening without tech jargon, because everyone deserves to actually understand what's happening! Thank you for the review.

Posted 1 year ago

“Thorough friendly and thoughtful. Gave confidence after a series of strange events with bank app. Wayne”

Helpful Report

Posted 1 year ago

Hi there Wayne! If you're happy, we're happy! Especially if you have gained confidence in your tech after those strange events! We also highly value being friendly and thoughtful so I'm glad to hear you experienced that too! Thank you for the review.

Posted 1 year ago

“Very impressed with the help I received today, as I was really worried about the "stuff" that had appeared on my mobile. I am very grateful for the help I received.”

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Posted 1 year ago

Hi Elanor! We're so glad to hear that you were impressed with the work and technician for your appointment! It's great to hear that we can resolve your worries now too and you can use your mobile with the knowledge you're safe! Thank you for the review!

Posted 1 year ago

“I am pleased I finally got geeks on wheels to sort out our internet problem. All fixed, after too many years of a bad connection”

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Posted 1 year ago

Hi there! We love to hear when our customers get up and running after a long-lasting problem. We are so happy that your internet is now functioning for yourself and we hope you enjoy getting the best use out of it!

Posted 1 year ago

“Josh D communicates in a manner that my wife and I can easily understand (we are both in our mid seventies) which is very helpful in computer repairs etc.”

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Posted 1 year ago

Hi Robert! Thank you for sharing your experiences with Josh! We value good communication throughout our processes, especially with our techs onsite, because tech jargon sucks! It's great to hear Josh was able to give you that good communication to ensure your tech troubles get resolved for you! Thank you for the great review.

Posted 1 year ago

“Prompt helpful service.”

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Posted 1 year ago

Hi Denise! Thank you for the 5-star review!

Posted 1 year ago

“This was the second time Lafi attended to help me with a complex issue. His dedication,patience and empathy was very reassuring and much appreciated. Totally professional and a valuable member to the team. His advice was invaluable and very much appreciated.”

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Posted 1 year ago

Hi there! Thank you for the feedback and for sharing your experience with Lafi! We are certainly lucky to have Lafi on the team as he works hard to get the best solution for his customers! We appreciate your repeat use of our services and if you ever need future tech support you know who to call!

Posted 1 year ago

“Very successful new relationship. Two new laptops and printer set-up; overdue rationalisation of multiple backups and a range of software issues and related updates. Over three very efficient and well-managed sessions a great launch into a new era for us. Major learnimg curve but expertly guided through it. Chris quickly established full confidence in his knowedge and skill in executing our changeover. The Geeks system builds confidence for a long term relationship.”

Helpful Report

Posted 1 year ago

Hi Robin! We’re really pleased you had such a great experience. Chris is a very knowledgeable tech and it sounds like he has greatly improved your systems going forward into 2023! We are glad you have found the confidence with Chris and our wider system to ensure you can use your tech in the best way possible! Thank you for the amazing review!

Posted 1 year ago

“I finally succumbed to your emails regarding wi-fi blackspots (my home office is a long way from the fibre entry-point) and my Geek arrived this morning. It didn't take long to set up and he made sure my printer and heat-pump were working just fine as well. Very happy with the result, and we had a nice chat.”

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Posted 1 year ago

Hi Anne! It's great to hear you got such a great service from our patchy wifi promo! We always value making sure that it's as easy as possible for you as well as ensuring everything you use is back up and running! We hope you enjoy your new upgraded internet experience!

Posted 1 year ago

“Chris K visited us today, and I can speak so very highly of him. He unlocked our Microsoft account which was causing us so much trouble. Chris is an incredible asset to your company. Kind regards Mike & Tanya Jarza”

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Posted 1 year ago

Hi Mike! Thank you for sharing your experience with us! We're so proud to hear that Chris K did such an excellent job for you and that you find him an incredible asset to our company, we certainly agree! Thank you for the great review and we will let Chris know of your praises!

Posted 1 year ago

“Lafi was resourceful, a good communicator, and very patient with those knotty IT problems.”

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Posted 1 year ago

Hi Ruth! It's great to hear Lafi was such an excellent asset to you for resolving your tech troubles! Thank you for the review.

Posted 1 year ago

“I thank you Sam for turning up and helping me”

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Posted 1 year ago

Hi Dorothy! Thank you for the review, and we will pass on your feedback to Sam!

Posted 1 year ago

“Easy to contact Vaughan is an awesome tech to work with No problems at all with the service provided Very happy. Thank you!!!”

Helpful Report

Posted 1 year ago

Hi Jan! It's great to hear you had such a positive experience! We work hard to make sure all aspects of the Geeks on Wheels experience is a delight! It's great to hear you got a great experience and we will be sure to let Vaughan know you are satisfied with his work. Thank you for the review.

Posted 1 year ago

“Very pleasant manner and efficient use of time.”

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Posted 1 year ago

Hi Judith! Thank you for sharing your experience with us! We are so happy you found our tech to have a pleasant manner and that he used his time wisely! Thank you for the 5-star review.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,455 reviews