Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,552 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,552 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“always helpful and patient with an unconfident laptop user”

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Posted 2 years ago

Hi Ann. We’re thrilled to get such positive feedback. Thank you!

Posted 2 years ago

“Reuben was excellent. Rang and arrived early. Professional, helpful, skilled. Patient with a non - techno. Will certainly recommend geeks on wheels”

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Posted 2 years ago

Hi Anne. GREAT feedback and thank you. Thrilled customers make our day!

Posted 2 years ago

“We couldn't be more happy with the service received from Fred this afternoon. our computer has had a health check and our printer has been installed together with getting our passwords updated as required we certainly would not hesitate to recommend Geeks on Wheels to anyone requiring computer services.”

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Posted 2 years ago

Hi Nancy. We really appreciate feedback from our customers about their experience. We are thrilled you loved your experience. Great to hear your appointment went so well. Fred will be thrilled to hear your kind words. Next time you or anyone you know needs tech help we would be pleased to help. Thanks again!

Posted 2 years ago

“Justin C was punctual, helpful, informative and very polite. Connection issue solved quickly.”

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Posted 2 years ago

Hi Mica. We’re thrilled to get such positive feedback. Thank you so much.

Posted 2 years ago

“Always excellent service and helpful advice.”

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Posted 2 years ago

If you’re pleased, we’re pleased. Thank you.

Posted 2 years ago

“Terence was able to fix the issues in good amount of time. He was friendly and communicated effectively”

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Posted 2 years ago

Hi Sara. We work really hard to offer the BEST customer experience so thank you for your feedback.

Posted 2 years ago

“Today Justin came to help me set up my printer so I can scan my timesheets for my boss each week, and print off my super scrummy recipes. therefore fixing my printer probs. What a cheerful, amiable and knowledgable young fellow. thanks, Geeks a great job well done and thanks to Justin. I highly recommend Geeks on wheels.. Jan Cook”

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Posted 2 years ago

Hi Janice. Thanks for leaving us such a wonderful review. We’ve passed this feedback onto Justin as it’s important he gets recognition for a job well done. Awesome that we were able to help with your printer. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

“Excellent service. Staff member explained everything clearly to me and answered all my questions.”

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Posted 2 years ago

Thanks for the great feedback Maree. We're glad to be able to help.

Posted 2 years ago

“Oliver was a personable, helpful and efficient young man and I would definitely recommend him”

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Posted 2 years ago

Hi Jan. It’s great to hear you rate our service so highly. Oliver will be delighted with your feedback. Thanks for the great review!

Posted 2 years ago

“Callum was pleasant and very competent. He thoroughly checked my desktop and also gave good advice on the purchase of a laptop and introduced me to its use.”

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Posted 2 years ago

Hi. Good to hear you had such a positive experience. Customer satisfaction is a big driver for us. We pride ourselves on providing a great IT service. Thank you for the feedback!

Posted 2 years ago

“So helpful and very patient sorting out our problems. It was great to be able to get our computers sorted quickly after I made phone contact.”

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Posted 2 years ago

It’s incredibly satisfying to get such great feedback. Great to hear your appointment went so well. Thanks for taking the time to review our services.

Posted 2 years ago

“Very pleased with the prompt response and friendly service”

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Posted 2 years ago

Hi Fay. Thank you. Satisfied customers mean so much to us.

Posted 2 years ago

“My technician Callum was very good. He exceeded expectations and provided a great chat while he worked. I’d gladly welcome him back into my home. However, initially I was slightly concerned when he wasn’t able to provide me with any identification card and I couldn’t find him on the Geeks website where it shows all of the other geeks. Anyone could acquire a similar looking striped shirt. It would be good in future to see his face on the website and with some paperwork proving authenticity.”

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Posted 2 years ago

Hi. We’re really pleased you had such a great experience. Thank you for the feedback. We are currently updating our website, so you should be able to see all our Techs soon.

Posted 2 years ago

“Couldn’t fault Joseph. He was extremely competent, easy to ask questions and solved every problem. I would have him back in a flash.”

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Posted 2 years ago

GREAT feedback and thank you, Margaret! Customer satisfaction is a big driver for us. We’re looking forward to the next time we can help you.

Posted 2 years ago

“James was very polite and a pleasure to deal with. Cables behind tv look great and I am very pleased with his work. Would highly recommend him.”

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Posted 2 years ago

Hi Lea. Thanks for sharing your experience. It’s awesome to be able to help. We’re so pleased you rated James' work. We’ll let him know.

Posted 2 years ago

“Great service. Callum was very helpful - many thanks!”

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Posted 2 years ago

Hi Bruce. Good to hear you had such a positive experience. Thanks for the feedback!

Posted 2 years ago

“Payment made online yesterday. Thanks for speedy fix, as I hate to miss out on the cricket. Cheers Raewyn”

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Posted 2 years ago

Thanks for the great review, Raewyn!

Posted 2 years ago

“Fast and solved our problems!”

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Posted 2 years ago

Hi Kimberly. Thank you. Satisfied customers mean so much to us!

Posted 2 years ago

“Weonsuk Lee, my technician , was friendly & approachable. A good service on my computer issues.”

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Posted 2 years ago

Thanks for sharing your experience. Your positive experience reaffirms our focus on customer satisfaction. Weonsuk will be pleased to hear your kind words.

Posted 2 years ago

“A respectful kind polite friendly service - thank you!”

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Posted 2 years ago

Hi Nicki. It’s great to hear you rate our service so highly. Thank you for the awesome feedback!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,552 reviews