Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and obliging service. JoshD is a pleasure to have working on our various computer issues/upgrades. He truly is a walking encyclopedia - and patient with those of us who are not!”

Helpful Report

Posted 9 months ago

Hi Margaret, we are proud to hear that Josh was able to be such a great technician for you, helping with computer upgrades and resolving tech issues! Thank you for the review, and we will pass this onto Josh so he knows he has done a great job!

Posted 9 months ago

“Geeks on Wheels has an efficient and highly trained team of computer experts who will either visit in person or deal with problems on the telephone. Unfailingly polite and extremely helpful at all times. Highly recommended.”

Helpful Report

Posted 9 months ago

Hi Hilary! We are so proud to know that our team has been able to provide you with exceptional service through and through! It's so important that our staff are not only great with tech but also great with people, and we are thrilled to see that you agree with this experience! Thank you for the review.

Posted 9 months ago

“Tim was amazing and I learnt more from him in 1 hour, than what I learnt from another company in 2 hours”

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Posted 9 months ago

Hi Nardine! Thank you for sharing your experience with Tim! It's great to hear that he was able to provide such good knowledge through his appointment to help upskill you in your usage of tech! Thank you for the review.

Posted 9 months ago

“Very good service. Weonsuk, technician was excellent, communicated well and provided options to meet my needs”

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Posted 9 months ago

Hi Mary! Thank you for sharing your experience with Weonsuk! We are proud to know that he was able to give you such a great experience through his communication and suggestions! Thank you again for the review!

Posted 9 months ago

“Fantastic service. Technician Jim's problem solving skills and persistence provided has my business with a solution that was tricky to set up. I have used Geeks for many years and I can't fault the level of friendly professional help from the front desk phone answering to technical assistance. Keep it up: 10 / 5 rating!!!”

Helpful Report

Posted 9 months ago

Hi Peter! We are so thrilled to hear that Jim was able to help get your business tech troubles resolved! They can certainly be a bit more of a complex issue that needs to be worked on but we are glad that Jim was able to get it going! We thank you for your continued use and support of our business and the 10/5-star review!

Posted 9 months ago

“Very efficient service. Vaughn was pleasant and helpful and attended to problems.”

Helpful Report

Posted 9 months ago

Hi Barbara! Thank you for your review on Vaughan and our service!

Posted 9 months ago

“I had a very fast response to my urgent problem. Although the problem seemed to have self resolved Chris K carefully checked everything that may have caused it and also helped me with some other issues during the time he was with me. it's good to know that a responsive service is available when needed.”

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Posted 10 months ago

Hi Caroline! We are so proud to know you got a quick response from a technician to come out and fix your problem! Even when problems seem to fix themselves, it's important to check over any device to ensure that it won't happen again, so we are thrilled to hear that Chris K did this for you, as well as helping you with a few extra tech troubles! Thank you for the review!

Posted 9 months ago

“Thank you for all of your help, Geeks on Wheels. I am loving my new PC and being able to use the internet!”

Helpful Report

Posted 10 months ago

Hi there! You're welcome!!! We are always happy to help, and we're thrilled to know that you are loving your new PC! Thank you for the review.

Posted 9 months ago

“Great friendly professional service as usual...many thanks”

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Posted 10 months ago

Hi Anne! Thank you for the feedback and review!

Posted 9 months ago

“We are very pleased with the annual health and security check carried out today The Geeks on Wheels representative was very informative and helpful and we appreciate the time he took to ensure that we were completely happy.”

Helpful Report

Posted 10 months ago

Hi David! Thank you for sharing your experience with our annual health checks! It's so important to ensure all your tech is up and running smoothly so that you don't run into any unexpected problems! We're also proud to know our technician was able to be informative and helpful! Thank you for the review.

Posted 9 months ago

“Awesome,on time,& a job well done.Thats what we like.Will definitely recommend to all.”

Helpful Report

Posted 10 months ago

Hi Ramend! We are thrilled to hear that you got such a great experience! Thank you for the review and recommendations!

Posted 9 months ago

“Amazing service, Vivek was incredibly helpful and patience with my 94 year old mother-in-law. We has spent 3 hours trying to get her iPad working with her Apple ID etc... to no avail, should have given up way earlier but finally saw sense and phoned Geeks on Wheels and they arrived with 2 hours to save the day. Thank you!,,”

Helpful Report

Posted 10 months ago

Hi Joan! We are so proud to know that Vivek has been such a great technician for you and your mother-in-law! We're glad we were able to come to the rescue to get the iPad set up and connected to her Apple ID! Thank you for the 5-star review!

Posted 9 months ago

“More than happy that Vaughan was able to fix my problem and update my computer. He was very efficient,friendly and informative. Would definately use Geeks on Wheels if needed -although hope not.”

Helpful Report

Posted 10 months ago

Hi Bruce! We are so proud to know that Vaughan was able to help fix your problem and get your computer up to date! We certainly agree that he is a great tech and it's good to hear that our customers think so too! We will be more than happy to help if any future tech troubles pop up! Thank you for the review.

Posted 10 months ago

“We were recommended this business by a colleague and we also experienced very good service. Our job was interrupted due to another, related fault, and our technician was able to help us sort that problem and then come back on Saturday morning and complete the work.”

Helpful Report

Posted 10 months ago

Hi Paul! We are so proud to know that we were able to provide great service for you, after the recommendation from a colleague! We're also thrilled to know that we were able to resolve both issues that came up through to visits and get you up and running again! Thank you for the review.

Posted 10 months ago

“Excellent,friendly service from Josh. He answered all my queries and explained everything in an easy to understand manner. . I rate Geeks on Wheels as more than Very Good. Our service was Excellent. Thankyou”

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Posted 10 months ago

Hi David! We are thrilled to know that Josh was able to provide you with such a great service. It's important to us to explain things clearly so that anybody with any level of tech knowledge can understand and upskill themselves! Thank you for the review.

Posted 10 months ago

“Efficient curteous knowledgible. Overall great experience. Will definitely use Geeks on Wheels again. Josh D awesome.......”

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Posted 10 months ago

Hi Wendy! We are thrilled to know that Josh was such a great technician for you in your appointment. We will pass on your feedback to Josh so he gets the credit he deserves! Thank you for review!

Posted 10 months ago

“Jason has been so ptient and understanding”

Helpful Report

Posted 10 months ago

Hi Maureen! Thank you for sharing your experience with our technician and for the review!

Posted 10 months ago

“The technician turned up within 10 minutes of me lodging a problem. You can't bet that for service! Tim is very professional but friendly and explains things to me”

Helpful Report

Posted 10 months ago

Hi Toni! We are so proud to hear we were able to get to you so quickly and get you a technician who was able to give you good explanations and a great attitude to his work! Thank you for the review.

Posted 10 months ago

“Extremely fast response and Tom was brilliant. He ended up fixing several things for me because we had a half hour still left after the issue I had initially called about was fixed. Very knowledgeable and helpful - absolutely worth it!”

Helpful Report

Posted 10 months ago

Hi May! Thank you for sharing your experience with Tom! We always aim to try and get as much sorted within the hour as possible, so that if we have fixed the problem early, we can touch up other things in that hour, so it's great news to know that Tom did this for you! Thank you for the review!

Posted 10 months ago

“Chance was a pleasant and competent young serviceman. He wa able to quickly understand the needs of an old man 82 and provide exactly the servicee I required. i would be very happy to employ him should I have future needs in solving computer problems. A very pleasant experience”

Helpful Report

Posted 10 months ago

Hi Malcolm! We are so proud to know that Chance was able to provide such a great level of service! It's important to us that our technicians listen and understand what the customer needs so they get the most out of their tech, and so it's great news to hear that Chance was able to do that for you! We will pass this feedback onto him so he knows you appreciated the work completed! Thank you for the review.

Posted 10 months ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews