Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,460 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My technician Callum was very good. He exceeded expectations and provided a great chat while he worked. I’d gladly welcome him back into my home. However, initially I was slightly concerned when he wasn’t able to provide me with any identification card and I couldn’t find him on the Geeks website where it shows all of the other geeks. Anyone could acquire a similar looking striped shirt. It would be good in future to see his face on the website and with some paperwork proving authenticity.”

Helpful Report

Posted 2 years ago

Hi. We’re really pleased you had such a great experience. Thank you for the feedback. We are currently updating our website, so you should be able to see all our Techs soon.

Posted 2 years ago

“Couldn’t fault Joseph. He was extremely competent, easy to ask questions and solved every problem. I would have him back in a flash.”

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Posted 2 years ago

GREAT feedback and thank you, Margaret! Customer satisfaction is a big driver for us. We’re looking forward to the next time we can help you.

Posted 2 years ago

“James was very polite and a pleasure to deal with. Cables behind tv look great and I am very pleased with his work. Would highly recommend him.”

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Posted 2 years ago

Hi Lea. Thanks for sharing your experience. It’s awesome to be able to help. We’re so pleased you rated James' work. We’ll let him know.

Posted 2 years ago

“Great service. Callum was very helpful - many thanks!”

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Posted 2 years ago

Hi Bruce. Good to hear you had such a positive experience. Thanks for the feedback!

Posted 2 years ago

“Payment made online yesterday. Thanks for speedy fix, as I hate to miss out on the cricket. Cheers Raewyn”

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Posted 2 years ago

Thanks for the great review, Raewyn!

Posted 2 years ago

“Fast and solved our problems!”

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Posted 2 years ago

Hi Kimberly. Thank you. Satisfied customers mean so much to us!

Posted 2 years ago

“Weonsuk Lee, my technician , was friendly & approachable. A good service on my computer issues.”

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Posted 2 years ago

Thanks for sharing your experience. Your positive experience reaffirms our focus on customer satisfaction. Weonsuk will be pleased to hear your kind words.

Posted 2 years ago

“A respectful kind polite friendly service - thank you!”

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Posted 2 years ago

Hi Nicki. It’s great to hear you rate our service so highly. Thank you for the awesome feedback!

Posted 2 years ago

“Great level of service provided by Rence at Geeks on Wheels. He was superb to deal with - great at product knowledge and explaining what to do, and did it very quickly and efficiently. Thanks for making process that I thought would be a nightmare into something very smooth.”

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Posted 2 years ago

GREAT feedback and thank you, Stu. We’ve passed this feedback onto Rence as it’s important he gets recognition for a job well done. We are thrilled you loved your experience. We look forward to the next time we can help you with your technology.

Posted 2 years ago

“Fred was great. The only one who has been able to get email on my phone!!”

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Posted 2 years ago

Hi Christine. We’re thrilled to get such positive feedback. It’s awesome to be able to help. We look forward to the next time we can help you with your technology. Thanks again!

Posted 2 years ago

“Fred was awesome. Made it all super easy and relieved the stress!! Thanks”

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Posted 2 years ago

Thank you! Satisfied customers mean so much to us. Fred will be thrilled to hear your kind words.

Posted 2 years ago

“Very good communication with Mike..”

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Posted 2 years ago

Hi Valerie. Thank you for the great review!

Posted 2 years ago

“Expensive, but worthwhile”

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Posted 2 years ago

Thanks for the 5-star review Andrew!

Posted 2 years ago

“Listened to me with interest and explained information clearly. Have already raved about the help to other residents.”

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Posted 2 years ago

Hi Antoinette. GREAT feedback and thank you. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

“Harry's patience was outstanding. His explanations were easy to understand and he made sure he answered all my questions to my satisfaction.”

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Posted 2 years ago

Hi. We are really grateful for your feedback. Your positive experience reaffirms our focus on customer satisfaction. Thanks!

Posted 2 years ago

“Fred was prompt, patient ,helpful. He did everything I wanted with a generous spirit. Even let the dog play with him!! I will be back. Thanks. Jan”

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Posted 2 years ago

We’re really pleased you had such a great experience. It’s awesome to be able to help. Thanks for the great review!

Posted 2 years ago

“Fred was awesome, very quick and knowledgeable. Set up our whole house and office, sorted my laptop all with a smile within 2 hours. He even had the parts he needed in his van, so I could return what I had to the shop for a refund. Very happy. Thank you Fred!”

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Posted 2 years ago

We’re really pleased you had such a great experience. Thrilled customers make our day! We do our best to be as efficient with how we operate our service, it's great to hear the stock in Fred's car was useful for your appointment!

Posted 2 years ago

“yuri is a great guy knows what he is talking about highly reccomend”

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Posted 2 years ago

Hi Jeff. We are really grateful for your feedback. Yuri will be thrilled to hear your kind words!

Posted 2 years ago

“Easy. Quick. Friendly service. Found and sorted fault in no time. Then offered to do a few other things to keep my device working at optimal speed. Also offerred some extra tips on keeping my device running smooth. 110% would call the team again.”

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Posted 2 years ago

It’s incredibly satisfying to get such great feedback. Great to hear your appointment went so well and that we were able to help with other things as well. Thanks for taking the time to review our services.

Posted 2 years ago

“Have used Geeks On Wheels in the past last time probably more than 3 - 4 years ago and they're still second to non”

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Posted 2 years ago

Hi Allan. We are really grateful for your feedback! We're doing our best to stay the best! We’re hopeful we can help you again sometime in the future, maybe after another 3-4 years?

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,460 reviews