Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,550 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,550 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competent, professional would recommend.”

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Posted 2 years ago

Thanks for the awesome feedback, Jan.

Posted 2 years ago

“Very impressed with the quality and professionalism of the service. Excellent communication which I found sorely lacking in other IT tech providers. Knowledgeable and efficient.”

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Posted 2 years ago

Hi Naomi. It’s incredibly satisfying to get such great feedback. Customer satisfaction is a big driver for us. Thanks for taking the time to review our services.

Posted 2 years ago

“Technically right up there, professional courteous efficient”

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Posted 2 years ago

Good to hear you had such a positive experience. Thanks for the feedback, Gillian.

Posted 2 years ago

“Very pleased with all the services I have had from your firm .The gentle men are very pleasant and helpful”

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Posted 2 years ago

Hi Rona. We are really grateful for your feedback. It’s awesome to be able to help.

Posted 2 years ago

“Prompt, professional, reliable and courteous service.”

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Posted 2 years ago

GREAT feedback and thank you!

Posted 2 years ago

“Had an initial problem with fixing an issue with Apple Computer taking a long time to turn back on after OS upgrades. Now sorted out satisfactorily.”

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Posted 2 years ago

Hi John. We’re sorry you had a disappointing experience. We apologise and it is important we resolve this with you. We have obviously let you and ourselves down here. We pride ourselves on deserving and receiving very high levels of feedback and your experience is not at the level of most of our other reviews. Please call us as soon as you can on 0800 424 335 to discuss this experience further. Just ask to speak to AndyP

Posted 2 years ago

“I'm very satisfied with the skill and precision that you offer to me each time I call you out Your work is so thorough . I guess I have lost count, the number of years you surface my computer. You do a very good job.”

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Posted 2 years ago

Hi Joan. We’re really pleased you had such a great experience on each visit. We work really hard to offer the BEST customer experience so thank you for your feedback. We’re looking forward to the next time we can help you.

Posted 2 years ago

“Punctual, friendly and efficient. Addressed and explained issues I had and resolved problems.”

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Posted 2 years ago

GREAT feedback and thank you!

Posted 2 years ago

“A job well done in a professional and business like manner.”

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Posted 2 years ago

Hi John. It’s incredibly satisfying to get such great feedback. Thank you!

Posted 2 years ago

“Oliver was a very personable young man. Helpful , a good listener and obviously very knowledgeable and nothing was too much trouble. Recommend him highly. Thank you.”

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Posted 2 years ago

Hi Sue. Thank you. Satisfied customers mean so much to us. It’s awesome to be able to help. We’ve passed this feedback onto Oliver as it’s important he gets recognition for a job well done. Thank you again for the feedback!

Posted 2 years ago

“Happy with Michaels Service in fixing my IT problems.”

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Posted 2 years ago

Hi Kristine. Thanks for taking the time to review our services. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. I have requested Michael to follow up with you regarding the issue which remains and to help set things right! Thanks again for the feedback!

Posted 2 years ago

“Had another tech set up new computer printing side of it did not work he spent alot of time trying to get right.I rang geeks Sam found the problems in 5 minutes excellent”

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Posted 2 years ago

Hi Murray. Good to hear you had such a positive experience. We work really hard to be the best at what we do! We look forward to the next time we can help you with your technology.

Posted 2 years ago

“GOOD RESPONSE, PLENTY OF UPDATES AND WILLING TO WORK WITH MY NEEDS”

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Posted 2 years ago

Hi Stephen. We really appreciate feedback from our customers about their experience. We are thrilled to hear you had a good experience! We’re here to help in any way we can.

Posted 2 years ago

“Donavan was excellent. Professional, extremely tech savvy and solved everything we needed solved. Courteous and thoughtful too”

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Posted 2 years ago

Hi Gillian. Good to hear you had such a positive experience. Donavan will be thrilled to hear your kind words. We’re looking forward to the next time we can help you.

Posted 2 years ago

“To say I am disappointed is an understatement I have used outlook synced to apple for over 12 yrs I will just find a tech who can deliver”

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Posted 2 years ago

Hi Ray. Thanks for sharing your experience. We are so sorry. That feedback is certainly not what we like to hear from our customers. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual customer experience. We want to investigate this further. Please can you call us on 0800 424 335 and ask to speak to Kevin so we can work with you to resolve this as quickly as possible.

Posted 2 years ago

“I have used Geeks On wheels and hotline regularly, Very handy servie.”

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Posted 2 years ago

Hi Rob. If you’re pleased, we’re pleased. Thank you.

Posted 2 years ago

“Excellent, very efficient, helpful and kind and v. good at explaining. Very impressed with Geeks on Wheels.”

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Posted 2 years ago

Thanks for the feedback! We really appreciate it!

Posted 2 years ago

“Very good service so far. I wish I had joined Geeks sooner!”

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Posted 2 years ago

Thanks Pat! This review made our day and it’s awesome to be able to help. We look forward to helping you again in future when you need us.

Posted 2 years ago

“I had a problem and once I explained the problem Reuben was able to help and solved it. Reuben willingly assisted with several other questions as well. I have had Reuben visit several times now for my computer maintenance and problems. He is very pleasant, willing to help and able to explain things simply. I appreciate having the same person visit each time.”

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Posted 2 years ago

Hi Robyn. We really appreciate feedback from our customers about their experience. Reuben will be thrilled to hear your kind words. We’re hopeful we can help you again sometime in the future.

Posted 2 years ago

“Outstanding Service going above and beyond. Very grateful for their help.”

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Posted 2 years ago

Thanks heaps for taking the time to leave this awesome review. Thrilled customers make our day!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,550 reviews