Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,454 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not charge for the repair time spent on my computer due to late delivery. I thought that it was a very good gesture of them to have done this. Thank you Reuben, Geeks on Wheels, Wellington Manager.”

Helpful Report

Posted 1 year ago

Hi Flora! We're so glad to hear you are happy after a discussion with Reuben! We always aim to get work completed in a reasonable time frame and so if we weren't able to complete that this time we are happy to take that on the chin and bear it! Thank you for sharing your experiences.

Posted 1 year ago

“A really great business. Very prompt response. Karl resolved all the issues I had with both my laptop & iPhone, & provided explanations on a “need to know “ basis. He was very knowledgeable & very efficient. Based on my experience, I would recommend the Geeks without reservation.”

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Posted 1 year ago

Hi Dianne! We are so glad to hear you enjoy our service! We work hard to ensure our technicians are well-equipped to deal with all kinds of issues, and we are lucky to have a knowledgable technician like Kyle! We appreciate your high praise and recommendations. Thank you for the review!

Posted 1 year ago

“Tim was our tech he was awesome and friendly would strongly recommend their services Thanks Mark”

Helpful Report

Posted 1 year ago

Hey Mark! Thank you for the review, we love to hear when our techs do an awesome job! We will share this feedback with Tim so he gets the recognition he deserves. If you ever need further help with tech troubles, feel free to give us a call.

Posted 1 year ago

“Sam did in an hour what I could do in 20 years. Geeks are a fast and efficient service.”

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Posted 1 year ago

Hi Baron! We are so glad to hear that we could resolve your long-standing issues! Sometimes you get so used to those little issues that you don't realize they can even be fixed! We appreciate your review, and if you need any more help with tech troubles, feel free to contact us!

Posted 1 year ago

“Anthony was very pleasant and helpful and explained everything as he went along.”

Helpful Report

Posted 1 year ago

Hi Pauline! We are so thrilled to hear you enjoyed Anthony's appointment! We always want to get technicians that are capable and knowledge but also bring a lovely attitude to the job! We will be sure to share your feedback to Anthony so he gets the recognition he deserves! Thank you for the review!

Posted 1 year ago

“I am very appreciative of the service I have received from DonavanH on behalf of Geeks on Wheels - thank you DonavanH.”

Helpful Report

Posted 1 year ago

Hi Pat! Thanks for leaving us such a wonderful review! We're thrilled you loved your experience with Donavan! We are lucky to have a tech like him, and we will be sure to let him know you left some kind words! If you ever need further tech support, feel free to give us a call!

Posted 1 year ago

“John was very helpful and pleasant to deal with, appeared knowledgeable of IT and answered our queries”

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Posted 1 year ago

Hi Viv! We're really pleased you had such a great experience with John! He will be delighted to hear your feedback! He works hard to ensure his customers get amazing service, through his kind nature and knowledge of IT! Thank you for the review.

Posted 1 year ago

“Great service. Knowledgeable and able to convey what’s needed in plain language.”

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Posted 1 year ago

Hi Aneta! We love hearing back from our customers about their experience with us! We're so happy to hear our technician was able to give you the knowledge and advice about your tech in an easy-to-understand way so that you are also empowered to use your tech! We hate tech jargon too! Thank you for the review!

Posted 1 year ago

“Josh was super helpful and super knowledgeable. Great service!”

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Posted 1 year ago

Hi Julie! Thank you for sharing your experience with Josh! He is a great technician, and we will be sure to share this feedback with him so he gets the credit he deserves! Thank you again for the review.

Posted 1 year ago

“JohnR was great. Sorted out issues, proactive and helpful.”

Helpful Report

Posted 1 year ago

Hi there! We are thrilled to hear that you enjoyed John's appointment! We always want our techs to give our customers a great experience, and so being proactive and helpful is important part to ensuring we achieve that! Thank you for the review.

Posted 1 year ago

“Good service and a nice technician. No problems since.”

Helpful Report

Posted 1 year ago

Hi Kirsty! We're so happy to hear you enjoyed our technician who came to visit you! And it's even better to hear there have been no problems since! It's important to make sure we leave you in a better state than when we arrived and it sounds like we achieved that here! Thank you for the review.

Posted 1 year ago

“Thanks, Lafi. You were able to quickly solve all my problems today. Well done!”

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Posted 1 year ago

Hi there! We're happy if you're happy! Lafi is a great tech and he is very smart with technology! We certainly are lucky to have him. Thank you for the review!

Posted 1 year ago

“Excellent service, very polite technician, nice bloke. Problem solved, very happy with the job.”

Helpful Report

Posted 1 year ago

Hey Brian! Thank you for sharing your experiences with Geeks on Wheels! We always ensure our technicians are able to be top-level and just all-around great people so that you get the best for your buck! We're so happy your problem is solved and if you have any further tech troubles, you know who to call!

Posted 1 year ago

“Excellent service from a very patient technician. Thanks Geeks on Wheels for getting my new Sky Pod sorted. I will certainly recommend your company to others.”

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Posted 1 year ago

Hi Nadia! We are thrilled to hear that you enjoyed our appointment! We hold being patient very high, as in a stressful situation where your tech isn't working, a calm mind who can figure it out and help reassure you is critical! We're happy to hear that your SkyPod is now up and running and we truly appreciate the recommendations! Thank you for the review!

Posted 1 year ago

“Although my problem wasn't sorted out on the day, recommendations were made and my technician called back three times to check on my progress and resolved a backup issue that had been niggling at me for days in ten seconds.”

Helpful Report

Posted 1 year ago

Hi Lisa! We are glad to hear we were able to resolve the backup issue that had been causing you grief! Technology can sometimes cause a lot of small issues that you just accept but you learn to accept, and so we always aim to fix those for you as well! Thank you for the review.

Posted 1 year ago

“Quick friendly helpful great job Thanks”

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Posted 1 year ago

Hi there! It's awesome to hear you found us both friendly and helpful! Thank you for the review!

Posted 1 year ago

“I have been very pleased with the communication from Geeks. I have also been extremely pleased with the service given by Kieran, preparing my new laptop for use etc. He is a very personable young man and answered my questions clearly .”

Helpful Report

Posted 1 year ago

Hi Elizabeth! We're so thrilled to hear that you had such a great experience with us! We make sure that we offer great communication throughout the whole process so that you know what is happening at any given time! And we are very pleased to hear Kieran was a valuable technician for you getting your new laptop set up! Thank you for the review.

Posted 1 year ago

“very prompt service, Donovan was great, very efficient and helpful.”

Helpful Report

Posted 1 year ago

Hi Sharon! Thank you for sharing your experience with Donavan! We will be sure to share this with him so he gets the recognition he deserves for a job well done! Thank you for the 5-star review!

Posted 1 year ago

“I clicked 5 but it did not register. Jayden Bounce very good. Lots of trouble with Spark so it took several visits.”

Helpful Report

Posted 1 year ago

Hi Amanda! Good news your 5 stars went through successfully! We're glad to hear we were able to help you through the trouble with Spark! Sometimes you need a helping hand to get your internet set up and running. We're happy we got you working properly! Thank you for the review.

Posted 1 year ago

“David has a friendly manner, is willing to explain and show us how we can do things better and used his time efficiently.”

Helpful Report

Posted 1 year ago

Hi Vince! Thank you for sharing your experience with David! We will be sure to pass this on to him so he gets recognition for a job well done! It's also great to hear that he was able to run you through how you can use your computer better so that you get the most out of it! Thank you for the review.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,454 reviews