Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,543 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,543 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sashika was very good in communicating what the problems were, lovely young man. Fixed the issue and also advised on upgrading our wifi”

Helpful Report

Posted 1 year ago

Hi Elaine! We always love to hear back from our customers! We are proud to hear that Sashika was a great asset to you in resolving your tech troubles. If you ever need further help with your tech, feel free to give us a call!

Posted 1 year ago

“Thanks for sending Kieran to help with my computer/printer connection. He was very professional and helpful.”

Helpful Report

Posted 1 year ago

Hi Monique, it's great to hear that Kieran was a great asset to you for you getting your printer working with your computer! We will pass this onto him. Thank you for the 5 stars!

Posted 1 year ago

“Booking appointment was seamless and no fuss. Instructions to call before Geek was due to arrive, this was done excellent Geek was professional and answered all questions asked and gave good easy to follow explaination”

Helpful Report

Posted 1 year ago

Hi Karilyn! Thank you for sharing your experience! We put a big focus on clear communication throughout your whole Geeks experience! From the first call, to clear explanations from our technicians, we appreciate that you recognize this as this reaffirms our focus! Thank you for the review.

Posted 1 year ago

“Excellent service, very happy”

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Posted 1 year ago

Hi Lynette! Thank you for the 5-star review!

Posted 1 year ago

“Vaughn was on time, very knowledgeable, and did the job required in good time and to the highest of standards. I would have no reservations about using him in the future.”

Helpful Report

Posted 1 year ago

Hi Tim! We always love hearing feedback from our customers! It's great to hear that you've had such a great experience with Vaughan, he certainly has great standards that he makes sure he achieves for his customers! If you ever have future tech troubles, we are happy to help!

Posted 1 year ago

“Vaughn visited me today and very quickly repaired my computer. He is totally professional and very easy to understand and get along with. I would thoroughly recommend him to anybody with tech problems. Absolutely brilliant.”

Helpful Report

Posted 1 year ago

Hi Dave! We are thrilled to hear that Vaughan was such a great asset to you in getting your computer repaired! We will pass this on to Vaughan so he gets the recognition he deserves. Thank you for the brilliant review!

Posted 1 year ago

“Lafi was excellent. Listened to all our issues and explained what he was doing to fix them. Fixes carried out very efficiently.”

Helpful Report

Posted 1 year ago

Hi Alan! Thank you for sharing your experiences with Lafi! We find it really important that all of our technicians listen clearly to the problems on hand so that they can efficiently fix the issue, so it's great to hear that Lafi is doing this! Than you for the review!

Posted 1 year ago

“I am waiting for another issue to be sorted remotely, was happy with the service but the main issue was unable to be sorted during the technicians visit.”

Helpful Report

Posted 1 year ago

Hi Amiria! Thank you for the review, we are happy to hear that you are happy with the service, and we will get the technician who was going to help remotely to call you today.

Posted 1 year ago

“Harry called today to install our new wifi mesh system. He was very caring, knowledgeable and thorough. He checked that all our devices were connected and working, ensured that the speed of our wifi was good and explained the app carefully. I highly recommend Harry, who is a great asset to Geeks on Wheels, for his fabulous service. I will certainly be using Geeks on Wheels again and recommending them to our friends.”

Helpful Report

Posted 1 year ago

Hi Jane! It's great to hear you've upgraded your wifi to be a mesh system now! That will certainly improve the performance of your internet around the house! We also are proud to hear that Harry was such an asset to you for your set up! We certainly are proud to have him on the team, and we will let him know you agree! Thank you for the great review!

Posted 1 year ago

“Jarrad was extremely competent and very helpful.”

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Posted 1 year ago

Hi Iain! Thank you for sharing your experiences with Jared!

Posted 1 year ago

“You came when you said you will. A new scanner driver was installed which I am not happy with. The last one was way easier. It scans alright to the computer but after that I'm lost. This doesn't need to be hard.”

Helpful Report

Posted 1 year ago

Hi Roger, thank you for the review. We are sorry to hear you are struggling with your scanner now, if you would like further help with your scanner we can book a follow-up for you to help see if we can improve it. If you would like that please call us on 0800 424 335.

Posted 1 year ago

“excellent service, very friendly, helpful technician who verified what I suspected - scanner was faulty”

Helpful Report

Posted 1 year ago

Hi Ann! Thank you for the 5 stars! We highly value having friendly staff we can trust to go into the houses of Kiwis up and down New Zealand, so we are happy to hear this is successful in your eyes! We are also glad we could find the root of the problem, being a faulty scanner! If you need any further help with tech troubles, give us a call!

Posted 1 year ago

“Kieran was super helpful, great communication, on time and professional. I’ll be recommending him to everyone.”

Helpful Report

Posted 1 year ago

Hi Claire! We always love to hear back from our customers, especially when a technician is doing well! We will be sure to share this with Kieran so he gets the recognition he deserves! Thank you for the review.

Posted 1 year ago

“good tech , i have a lot to understand , trying, and reley on good advice from others like Ashvin . can be a slow process for me . I given u an 8 rating something to Strive too. ps there was no Delivery here . comp service issue only.”

Helpful Report

Posted 1 year ago

Hi Roger! Thank you for the review! We always want to make sure our techs are going through and explaining what is happening throughout the process so all our customers can understand their tech better, so we are happy to hear that Ashvin achieves this for you! Thank you again.

Posted 1 year ago

“Although expensive ,excellent work by Vaughan upgrading our computer system”

Helpful Report

Posted 1 year ago

Hi Ron! We are glad to hear you got excellent work completed by Vaughan and we hope you enjoy your now upgraded computer system! Thank you for the review

Posted 1 year ago

“Shameera arrived promptly on the day I telephoned and worked efficiently to address the issues raised.”

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Posted 1 year ago

Hi Doug! Thank you for sharing your experience with Sameera! It's awesome to hear you were able to get your tech troubles resolved the same day as your call, and that Sameera was able to resolve the issues for you! Thank you for the review.

Posted 1 year ago

“Alex was great to deal with despite not being able to resolve my issue with syncing my xtra cal onto my phone. Great to deal with.”

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Posted 1 year ago

Hi Chris! We are glad to hear that you found Alex great to deal with! Thank you for the review.

Posted 1 year ago

“An amazing, person that understood my needs and had empathy for a health issue I have with head injuries, what.an asset she is to your group.”

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Posted 1 year ago

Hi Larry! We are so happy to hear that you had a great technician come out and support you with your tech! We are very proud to have someone like that on our team, and we definitely agree that they are an absolute asset to our team. Thank you for the review.

Posted 1 year ago

“Dependable, efficient, accurate, as usual.”

Helpful Report

Posted 1 year ago

Hi Jessie! We are so proud to hear that you find our service continuously efficient, dependable, and accurate! Thank you for the review.

Posted 1 year ago

“Thank you Regan. A job well done I believe.”

Helpful Report

Posted 1 year ago

Hi Roy! Thank you for the review, we are thrilled to hear you got a job well done!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,543 reviews