Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,587 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,587 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very knowledgeable Very patient Really polite and helpful”

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Posted 3 years ago

Hi Liz. Good to hear you had such a positive experience. We're so thankful for this review.

Posted 3 years ago

“Carl did an excellent job very friendly and easy to understand problem solved. 5 stars”

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Posted 3 years ago

Thanks for the awesome review Dave. We've passed this feedback onto Carl as it's important he gets recognition for a job well done. Thanks again.

Posted 3 years ago

“Very pleased with service + Fred fixed my computer +iPad email problems- a very nice man to deal with would recommend your service to anyone,Well done!”

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Posted 3 years ago

Thank you for the awesome feedback Dianne. We strive to provide the best service, Fred will love to hear you enjoyed the appointment. Thanks again for taking the time to give us a 5-star review.

Posted 3 years ago

“Very polite and helpful”

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Posted 3 years ago

Hi Denia. Thank you for the great review!

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hi Colin. Thank you for the 5-star review!!

Posted 3 years ago

“JD came round and solved my issues within about 5 minutes, which is a little frustrating when I was paying for the whole hour. However it is hard to be angry at a technician for being too good. I had tried numerous local services, many of whom never replied to phonecalls or emails. The GoW process was super efficient and I was very impressed”

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Posted 3 years ago

Thank you for the 5-star review Martin!! Customer satisfaction is a big driver for us. JP will be pleased to know that his experience was effective and I have passed this feedback onto him. We pride ourselves on providing a great customer service. Thanks again for taking the time to review our service.

Posted 3 years ago

“Thoroughly good service - advice on scams and malware.”

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Posted 3 years ago

Hi Mary. We work really hard to offer the BEST customer experience so thank you for your feedback.

Posted 3 years ago

“all issues dealt with efficiently”

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Posted 3 years ago

Hi Jean, thanks a lot for the 5-Star review!!

Posted 3 years ago

“Within days of your man coming here and looking at me Computer. Things went haywire. if I click on something to open up a talking point I get; "Your connection is not secure." and I cannot go any further. It is like Chrome has blackballed me with algorithms so I cannot look at anything further to the original headline.”

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Posted 3 years ago

Hi Graeme. We’re sorry you had a disappointing experience. We apologize and it is important we resolve this with you. We set very high standards of customer satisfaction and we’re sorry to hear that this standard has not been met. We will get your technician to contact you ASAP to attempt to get this ongoing issue sorted. If you would like to further discuss this please call 0800 424 553 and ask to talk to AndyP.

Posted 3 years ago

“Weonsuk was the technician who came out. He rang to say that he would be a little late which I appreciated. He was very pleasant, knowledgeable and helpful and spent a full hour working on my laptop/printer. After he left I discovered the original problem had returned so I phoned and spoke to him and he offered to come back which he did and hopefully fixed the problem. I think this is fantastic service.”

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Posted 3 years ago

Hi Helen. Great to hear you had such a positive experience. We understand that everyone has a busy day, so we find it really important to let our customers know when a Technician is running late. We’re so pleased you rated Weonsuk’s work and that you feel our service is fantastic. We’ll let him know. We’re hopeful we can help you again sometime in the future. Thank you for the feedback!

Posted 3 years ago

“Excellent fast service from people who know what they are doining!”

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Posted 3 years ago

We really appreciate feedback from our customers about their experience. Thanks Mark!!

Posted 3 years ago

“Efficient, pleasant and service that went the extra mile. Thank you very much.”

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Posted 3 years ago

Thanks for the 5-Star review Lynda!! We strive in offering the best customer experience. Thank you again.

Posted 3 years ago

“Professional while being friendly, Heath explained the issues and what he was doing clearly, gave me options, was upfront about costs and durabilty of fixes and did his best to resolve the issue as quickly as possible”

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Posted 3 years ago

Thanks for the great feedback Janette. Heath will love to hear that you found him professional and friendly. Thanks again.

Posted 3 years ago

“Great friendly serviceman. Explained everything clearly and answered any questions with easy to understand answers. Recommend to everyone”

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Posted 3 years ago

Thanks for the great review Neil. Your positive experience reaffirms our focus on customer satisfaction. Thanks again.

Posted 3 years ago

“Great experience. Technician was very professional, listened to what our requirements were and set up our new computer accordingly. He was very good at communicating what he was doing and left us with the confidence that we were sorted.”

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Posted 3 years ago

It is really important to us our customers are left feeling confident in using their computers. It's great to hear we did that. Thanks for the awesome feedback Donna!!

Posted 3 years ago

“Have had vert good service over several times when I needed help. Always prompt and helpful.”

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Posted 3 years ago

Great to hear you have had a great experience every time you've used us Judith. Thank you for the great review.

Posted 3 years ago

“Michael has once again had to help us with some Windows app issues. He is fantastic. So patient and so knowledgeable. Actually, my husband and I would like to adopt him!!! :) Thanks for having such great staff .... it makes our computing lives so much easier.”

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Posted 3 years ago

Thanks for an awesome 5-Star review Lea! Michael is well known for his patience. We will let him and the team know that you were pleased with the service. Thanks for sharing such a positive review.

Posted 3 years ago

“great service on time fixed the problem with my tv and up dated my computer at a great price very helpful technician would recommend to all”

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Posted 3 years ago

Hi Gordon. Thanks for the 5-Star review. We pride ourselves in offering the best customer experience. Go ahead and recommend away. Thanks again.

Posted 3 years ago

“Michael always gives excellent service.”

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Posted 3 years ago

Thanks Dorothy! Michael will be pleased you rated his service so highly!

Posted 3 years ago

“Glen is an awesome dude and he knows his stuff. 10/10 would recommend”

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Posted 3 years ago

We think so too!

Posted 3 years ago

Geeks on Wheels is rated 4.8 based on 6,587 reviews