Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Justin A is amazing! Really helpful and super knowledgeable without being condescending. My whole tech situation was stressing me out, but it's solved now and i feel so much better. Cannot recommend enough.”

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Posted 5 months ago

Hi Madeleine! Thank you for your 5-star review and recommendation. We're very happy to hear that our technician Justin not only solved your tech issues, but did so in a respectful manner. Thanks again for your kind words.

Posted 5 months ago

“Many thanks to Julianne from Geeks on Wheels for the prompt, efficient and friendly service. Am looking forward to many years of hassle-free computering now that I belong to Geeks Plus!”

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Posted 5 months ago

Hi! Thank you for your 5-star review. We're very proud to hear that our technician Julianne provided a timely and accommodating experience for you! And, welcome to Geek Plus! Thanks again!

Posted 5 months ago

“Jared was polite, analysed the issues quickly, sorted what was possible to be fixed and was helpful when asked for advice re replacing my aged computer.”

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Posted 5 months ago

Hello! Thanks for the awesome 5-star review. It's great to hear that Jared quickly fixed your tech issues and was super polite too. We really appreciate it!

Posted 5 months ago

“Vaughan was very effective and helped with all my queeries and showed me how to do the things I asked. Also updated my scanner and advised and implemented additional One Drive folders”

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Posted 5 months ago

Hi Simon, thank you for your 5-star review! We're pleased to hear that Vaughan went above and beyond with your technological problems and your queries. Thanks again!

Posted 5 months ago

“Any of your service people have been first class.”

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Posted 5 months ago

Hi Lorraine, thank you for your 5-star review. We're delighted to hear that you've consistently found our technicians to be of high quality throughout your experience with us. Thanks again!

Posted 5 months ago

“Donovan was great and resolved a few issues. Thanks”

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Posted 5 months ago

Hi Don, thanks for the 5-star review. We're always happy when our customers are happy! We hope to help with any tech troubles in the future.

Posted 5 months ago

“Great service, very prompt and efficient. James was really helpful, he listened and provided solutions, all in a friendly and timely way. Much appreciated.”

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Posted 5 months ago

Hi there, thank you for the 5-star rating and positive review. It's great to hear that James was able to provide solutions all in a friendly helpful manner. We hope to be of assistance again in the future, thanks!

Posted 5 months ago

“Great service as always”

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Posted 5 months ago

Hi Anne, many thanks for te positive review and 5-star rating, we hope to be able to help again in the future!

Posted 5 months ago

“Brilliant service. So much done in an hour. Thank you”

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Posted 5 months ago

Hi Ann, we're glad to hear we could get your tech issues sorted! Thank you for the 5-star review, we hope to help in the future!

Posted 5 months ago

“Kitt very helpful & patient”

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Posted 6 months ago

Hi Marion, thank you for the feedback and 5-star review, we'll be sure to pass on your kind words to Kitt!

Posted 5 months ago

“Amandeep was fantastic showing the parts cthen need fixing”

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Posted 6 months ago

Hi Grant, thank you for the 5-star rating and positive feedback, we'll be sure to pass it on to Amandeep. Thanks again!

Posted 6 months ago

“Justin was extremely helpful. He set up easy access to my emails and documents on my new computer.”

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Posted 6 months ago

Hi Margaret, thank you for your kind words and 5-star review. We're glad to hear you found Justin to be extremely helpful with setting up your new computer. We'll be sure to pass on your kind feedback, thanks again!

Posted 6 months ago

“Great Service from Jarred. Only thing ( that is out of Jarred's control) is your charging times. These appear to be for half hour or an hour. Maybe look at 15 minute times for charge out?.”

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Posted 6 months ago

Good Morning Hilary, thanks for leaving us a review! We really appreciate the feedback! I have looked into the specifics of your booking and it appears you have been overcharged for time on this occasion. Please reach out to us on 0800 424 335 and ask to speak to Andy to sort a resolution. Thanks!

Posted 6 months ago

“Geeks on Weels where excelent to deal with on the phone and the technician arrived exactly on time. When I need help with my computer set up it is because I am out of my depth. Therefore to have Amandeep come to my house and explain everything and not make me feel stupid is very appreciated.”

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Posted 6 months ago

Hi Richard, it's great to hear that Amandeep was able to assist with your computer setup. We appreciate the 5-star review and will be sure to pass on your kind feedback.

Posted 6 months ago

“The booking for an IT specialist to attend was so easy and full information provided on costs, what to expect and even a mention of a % off for my Gold Card. JackM was amazing!!! He was clear in his communications re arrival time and from there he did not disappoint! He was utterly professional and patient sorting out my internet provider's issue and left me instructions on what to do pending the provider's required actions to get the internet up and running. JackM left my job open to ensure that all would be/was functioning. A shout out too, to the person on your help desk who came straight back to me when I was inputting my password over and over unsuccessfully due to my impaired vision mistaking a lower case t for an I... Back to JackM - he phoned this morning to check in that all was well. GO GEEKS ON WHEELS!!!! Thank you!”

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Posted 6 months ago

Hi Karen, we really appreciate your glowing 5-star review! It is wonderful to hear that the service was great from the first phone call until the last. We will make sure to pass on your kind words on to Jack! Thank you again for the glowing review and for using our services, we hope to help you again with your tech in the future!

Posted 6 months ago

“Great service. Donavan was pleasant and patient. He explained everything carefully and obviously knows what he is doing. Have always been very pleased with the service Geeks provide.”

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Posted 6 months ago

Hi Janice, thank you for the 5-star review and kind feedback. Were very pleased to hear that Donavan not only helped with your tech issues but explained things as he went. We'll be sure to pass on your kind words, thanks again!

Posted 6 months ago

“Tom was very knowledgeable about all sorts of things, and efficient in correcting them”

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Posted 6 months ago

Hi Ian, thanks for the 5-star review! It's awesome to hear that Tom's tech expertise was helpful in solving your problems and that he worked efficiently. We really appreciate it, thanks again!

Posted 6 months ago

“Rob was excellent at trouble shooting and not only solved my internet connection problem but managed other tasks as well that required attending to. The best: a written report is provided! Well done.”

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Posted 6 months ago

Hi Anna, thanks so much for your kind words and the 5-star review! We're really happy to hear that Rob, our new technician, did an excellent job addressing all your tech concerns. Thanks again!

Posted 6 months ago

“prompt complete service. problem adressed and repaired quickly.”

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Posted 6 months ago

Hi Alan, thank you kindly for your 5-star review. We're very pleased to hear your experience with us was timely and efficient. Thanks again!

Posted 6 months ago

“Kitt was very helpful and gave me respect and time to discuss my concerns. At my age of 80 this is really important. But I did have to ask when making this appointment for someone who could do that as I had previous less helpful Geek visits. I am glad that Kitt explained about the subscription I now have and that I can seek help without a visit if needs be. I couldn’t work the rating above but I would give GonW a 4 - as it does depend on who comes.”

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Posted 6 months ago

Thank you for your review Margaret! Respect and attentive listening are qualities we strive for in all our Geeks, so we're delighted to hear that our new technician, Kitt, has exemplified these standards. We appreciate your feedback, thanks again!

Posted 6 months ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews