Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,546 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am pleased I finally got geeks on wheels to sort out our internet problem. All fixed, after too many years of a bad connection”

Helpful Report

Posted 1 year ago

Hi there! We love to hear when our customers get up and running after a long-lasting problem. We are so happy that your internet is now functioning for yourself and we hope you enjoy getting the best use out of it!

Posted 1 year ago

“Josh D communicates in a manner that my wife and I can easily understand (we are both in our mid seventies) which is very helpful in computer repairs etc.”

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Posted 1 year ago

Hi Robert! Thank you for sharing your experiences with Josh! We value good communication throughout our processes, especially with our techs onsite, because tech jargon sucks! It's great to hear Josh was able to give you that good communication to ensure your tech troubles get resolved for you! Thank you for the great review.

Posted 1 year ago

“Prompt helpful service.”

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Posted 1 year ago

Hi Denise! Thank you for the 5-star review!

Posted 1 year ago

“This was the second time Lafi attended to help me with a complex issue. His dedication,patience and empathy was very reassuring and much appreciated. Totally professional and a valuable member to the team. His advice was invaluable and very much appreciated.”

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Posted 1 year ago

Hi there! Thank you for the feedback and for sharing your experience with Lafi! We are certainly lucky to have Lafi on the team as he works hard to get the best solution for his customers! We appreciate your repeat use of our services and if you ever need future tech support you know who to call!

Posted 1 year ago

“Very successful new relationship. Two new laptops and printer set-up; overdue rationalisation of multiple backups and a range of software issues and related updates. Over three very efficient and well-managed sessions a great launch into a new era for us. Major learnimg curve but expertly guided through it. Chris quickly established full confidence in his knowedge and skill in executing our changeover. The Geeks system builds confidence for a long term relationship.”

Helpful Report

Posted 1 year ago

Hi Robin! We’re really pleased you had such a great experience. Chris is a very knowledgeable tech and it sounds like he has greatly improved your systems going forward into 2023! We are glad you have found the confidence with Chris and our wider system to ensure you can use your tech in the best way possible! Thank you for the amazing review!

Posted 1 year ago

“I finally succumbed to your emails regarding wi-fi blackspots (my home office is a long way from the fibre entry-point) and my Geek arrived this morning. It didn't take long to set up and he made sure my printer and heat-pump were working just fine as well. Very happy with the result, and we had a nice chat.”

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Posted 1 year ago

Hi Anne! It's great to hear you got such a great service from our patchy wifi promo! We always value making sure that it's as easy as possible for you as well as ensuring everything you use is back up and running! We hope you enjoy your new upgraded internet experience!

Posted 1 year ago

“Chris K visited us today, and I can speak so very highly of him. He unlocked our Microsoft account which was causing us so much trouble. Chris is an incredible asset to your company. Kind regards Mike & Tanya Jarza”

Helpful Report

Posted 1 year ago

Hi Mike! Thank you for sharing your experience with us! We're so proud to hear that Chris K did such an excellent job for you and that you find him an incredible asset to our company, we certainly agree! Thank you for the great review and we will let Chris know of your praises!

Posted 1 year ago

“Lafi was resourceful, a good communicator, and very patient with those knotty IT problems.”

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Posted 1 year ago

Hi Ruth! It's great to hear Lafi was such an excellent asset to you for resolving your tech troubles! Thank you for the review.

Posted 1 year ago

“I thank you Sam for turning up and helping me”

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Posted 1 year ago

Hi Dorothy! Thank you for the review, and we will pass on your feedback to Sam!

Posted 1 year ago

“Easy to contact Vaughan is an awesome tech to work with No problems at all with the service provided Very happy. Thank you!!!”

Helpful Report

Posted 1 year ago

Hi Jan! It's great to hear you had such a positive experience! We work hard to make sure all aspects of the Geeks on Wheels experience is a delight! It's great to hear you got a great experience and we will be sure to let Vaughan know you are satisfied with his work. Thank you for the review.

Posted 1 year ago

“Very pleasant manner and efficient use of time.”

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Posted 1 year ago

Hi Judith! Thank you for sharing your experience with us! We are so happy you found our tech to have a pleasant manner and that he used his time wisely! Thank you for the 5-star review.

Posted 1 year ago

“thank you for all your help. Very helpful and answered all my questions. A pleasure to deal with.”

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Posted 1 year ago

Hi there! We're more than happy that we were able to help! If you ever need further tech support you can count on us!

Posted 1 year ago

“Lafi was quick and professional and very knowledgeable - for such a young man! Thanks so much for solving my problems.”

Helpful Report

Posted 1 year ago

Hi Val! Thank you for sharing your experience with Lafi! We are certainly very lucky to have him in the Geek Fam and we are so happy to hear he was able to solve your tech troubles! If you ever need any future support, feel free to give us a call.

Posted 1 year ago

“WE FOUND THE TECHNICIAN VERY HELPFUL FIXING THE PROBLEMS WE HAD IN NO TIME. WE ALSO ORDERED A PRINTER THROUGH THEM WHICH THEY RETURNED WITH LATER AND INSTALLED IT. IT S AMAZING HOW GETTING THOSE IRRITATING LITTLE THINGS THAT ARE ANNOYING OR NOT FUNCTIONING CORRECTLY CAN MAKE ONE FEEL VERY HAPPY. TY GEEKS”

Helpful Report

Posted 1 year ago

Hi Janet! We really appreciate feedback from our customers about their experience. We certainly agree that getting those little tech irritations sorted can make things feel so much more relaxing knowing you can use your devices with no stress! We're glad we were able to help get you up and running again! Thank you for the review!

Posted 1 year ago

“Tim was amazing! He explained everything where needed and realised when it was more than I needed to know lol. Tim dealt with Spark and got what I needed ordered. He then made everything ready to go when I finally got internet at the house. Solved my laptop screen issue to!! Great service and advice. Ignore delivery answer!!”

Helpful Report

Posted 1 year ago

Hi Samantha! It’s incredibly satisfying to get such great feedback. We will be sure to pass this onto Tim as it sounds like he has done a phenomenal job and he deserves to get the credit and recognition for the hard work he's done!

Posted 1 year ago

“Very helpful fellow seemed very thorough and explained all procedures very clearly. A great help. Thank You.”

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Posted 1 year ago

Hey Colin! We’re really pleased you had such a great experience with our technician! It sounds like he was a great asset to have for your tech troubles! If you ever need any future help with your tech feel free to give us a call!

Posted 1 year ago

“Firstly I do appreciate the Manager's Approved Service Credit and thank him for it. Vaughan was very pleasant and efficient to deal with. Just a pity that it took so long to get PIN issue sorted because at the end of the day the answer was quite simple!”

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Posted 1 year ago

Hi Garry! Thank you so much for the 5-star review! We're happy to always offer help wherever it's needed and so we're glad that the credit helped out! Vaughan is a great technician and all round great guy! We're sorry for the length of time but glad we could get it sorted in the end!

Posted 1 year ago

“This geek was really good, very much appreciate his excellent help, cheers Paul”

Helpful Report

Posted 1 year ago

Hi Paul! We are thrilled you had a great experience with your technician! We appreciate you taking the time to leave a review!

Posted 1 year ago

“Found your rep helpfull kind and patient thank you.”

Helpful Report

Posted 1 year ago

Hi Colleen! Thank you for the review! We always make sure we pick the best technicians who have great qualities like you mentioned so our customers get the best for themselves!

Posted 1 year ago

“I really appreciate John coming to sort out my computer problems , and then guiding me through how to use them. He told me why they had happened and Geeks were incredibly accommodating re charges. Thank you so much. Also sorted out TV. A very worthwhile visit”

Helpful Report

Posted 1 year ago

Hi there! It’s great to hear you rate our service so highly and John's hard work too! We always want our techs to guide you through the use of your device so that you are upskilled in your tech use! We will be sure to pass this onto John so that he gets the recognition he deserves! Thank you for the review.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,546 reviews