Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,456 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fixed the issues I had with the internet access.”

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Posted 1 year ago

Hi Kevin! We're so happy to hear you're back up and running with the internet. It's so hard to be without it in this day and age! Thank you for your review.

Posted 1 year ago

“I'm sorry I have not had such a good run with GOW lately. When my new computer was delivered it did not have virus protection even though I had been sold virus protection for my old computer and my licence was still current. I had to point this out. Another technician was told this and commented that virus protection wasn't everything because of phishing; this remark was unprofessional and deeply insulting to my intelligence. The same technician did not connect my printer, which I discovered too late.”

Helpful Report

Posted 1 year ago

Hi Margaret, we are so sorry to hear you've had this experience with us. We always pride in ourselves on offering great service for all our customers and it sounds like we've failed this time. One of our managers will look into this and get back to you as soon as possible.

Posted 1 year ago

“Martin has lots of patience and explains everything clearly. We would use Geeks On Wheels again without hesitation.”

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Posted 1 year ago

Hi Kath! It’s great to hear you rate our service so highly, especially Martyn's work! He definitely has a lot of patience! We will be sure to let him know you enjoyed the appointment, and we will be happy to help you with any future tech troubles you may have!

Posted 1 year ago

“Very efficient and willing to listen to problems and provide solutions that can be understood.”

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Posted 1 year ago

Hi Jennifer! It's good to hear you had such a positive experience. We always make sure we listen to what's happening so we can offer accurate fixes to the issues at hand, so it's great to hear it's appreciated! Thank you for the review!

Posted 1 year ago

“Please thank Ross for his valuable time today.”

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Posted 1 year ago

Hi Phillip! We will pass on your thanks to Ross! Thank you for the review.

Posted 1 year ago

“Very satisfied with Jared's help 5/5”

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Posted 1 year ago

Hi Ann! Thank you for sharing your experience with Jared, we will be sure to share your feedback with him!

Posted 1 year ago

“Geeks on Wheels, especially Tim, were fabulous in dealing with our misbehaving computers. We really appreciated the ability to book a time quickly after our computers played up, the communication with us was excellent, and the work on the two computers fantastic - they are now running really well and we much better understand how some key aspects of the power, memory and storage work. We have used Geeks on Wheels several times and the service has always been amazing.”

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Posted 1 year ago

Hi there! Satisfied customers mean so much to us, especially when it's good enough to continue returning to use us! We're glad to hear that the whole process was easy and smooth for you. Our communication is important throughout the entire process so you know what's happening with your devices, and even as simple as when we will arrive! Thank you for sharing your experience and taking the time to write this wonderful review!

Posted 1 year ago

“Very happy with the service provided”

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Posted 1 year ago

Hi Deb! We love hearing when our customers are happy with our service! Thank you for the 5 star review!

Posted 1 year ago

“I am pleased with the outcome after too long tolerating a faulty computer. Geeks on Wheels swopped out my computer's hard drive and the spinning wheel of death is no longer haunting me. There was a minor setting modification requiring a return visit. Speedy service, solutions, and super convenient with house visits.”

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Posted 1 year ago

Hi Louise! If you're pleased, we're pleased! Getting a computer that's faulty sorted feels so good, especially when it can be resolved fairly easily with a new drive! We're also happy that we were able to sort out your extra setting that needed to be set to make the computer work the way you need it. Thank you for the review.

Posted 1 year ago

“Super good!!”

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Posted 1 year ago

Hi Max! We're so glad to hear you found our service super good! Thank you for the review!

Posted 1 year ago

“James was brilliant, all issues sorted. Thank you.”

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Posted 1 year ago

Hi Jenny! It's great to hear you enjoyed James' visit. He loves to help his customers and he will be thrilled to hear you're happy! Thank you for the 5-star review.

Posted 1 year ago

“I felt pushed around and overcharged. I did not want an antivirus but he talked me into it by threatening that I might get hacked. I'm an elderly lady and I ended up paying a lot more money than what I had expected. The cost should be discussed upfront as they surely could give a rough estimate (at least tell the hourly rate).”

Helpful Report

Posted 1 year ago

Hi Elanor, we're so disappointed to hear you've had this experience. Whilst we believe antivirus is very important to have to protect you in the online world, we definitely don't think you should feel pushed into something that you don't want, and you definitely shouldn't feel threatened. A manager will look into this further and get in contact with you to try to resolve this. We're sorry once again for this experience.

Posted 1 year ago

“Excellent service and very informative Donavan was most polite and provided great customer service focus”

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Posted 1 year ago

Hi Marilyn! We love to hear back from our customers. We're so pleased that you found our service informative, as learning about tech is key to using it well! Donavan is definitely great at making sure you understand the issues at hand and also what the fix is! We will be sure to share this feedback with him. Thank you for the review.

Posted 1 year ago

“Excellent and prompt service. Very friendly staff. This is the third time I have engaged their services. Highly recommend to all. AAA+++”

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Posted 1 year ago

Hi Lorraine! Thank you for the AAA+++ review! We always aim to offer excellent service, and we believe highly that friendly staff is what causes this to be such a great business! We really appreciate the continued use, and we hope to be able to help with all your future tech troubles!

Posted 1 year ago

“The usual good service certainly continued today with Martyn's visit. Thank you very much”

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Posted 1 year ago

Hi Doris! It's great to hear that Martyn has continued to give you stellar service! We love hearing that our customers get continuous great support! Thank you for continuing to choose us, and thank you for the review!

Posted 1 year ago

“Very satisfied with Geek Representative”

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Posted 1 year ago

Hi there! We are glad to hear that you had a great appointment with our technician! Thank you for the review.

Posted 1 year ago

“Very easy to understand explanation and fixed all issues..friendly prompt service .”

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Posted 1 year ago

Hi Terry! We really appreciate feedback from our customers about their experience. Being easy to understand is certainly an important aspect of our service, and ensures our customers are able to use their tech once we leave! Thank you for the 5 star review!

Posted 1 year ago

“Harry was a friendly and helpful technician and did a good job.”

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Posted 1 year ago

Hi Ron! We really appreciate feedback from our customers about their experience. We’ve passed this feedback on to Harry as it’s important he gets recognition for a job well done. He will be thrilled! Thank you for taking the time to leave a review.

Posted 1 year ago

“Ashvin was very helpful and patient explaining how and why.”

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Posted 1 year ago

Thank you, Lee! We are really grateful for your feedback! It’s always awesome to be able to help, and we know Ashvin loves to help too. He loves to make sure he explains what happened as well to ensure that you are empowered to use your technology even more! Thank you for the review.

Posted 1 year ago

“Nice guys easy to deal with and work through any issues”

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Posted 1 year ago

Hi Gettje! If you're pleased, we're pleased! We always aim to be easy to deal with so that anyone can approach us in those stressful tech situations! We're so glad you found that to be the case. Thank you for the review.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,456 reviews