Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since my purchase from G on W a look at computer prices at Harvey Norman (all under ($1000.00) you will have to forgive me for thinking I have not done too well through you.”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for letting us know you don't believe you've done well through us. We do our best to keep our prices at a fair and reasonable level, devices purchased through us include a free 2-year warranty, antivirus cover for the first year, 3 months free access to our Geek Helpline Remote support desk and a clean install of Windows to remove all manufacturer bloatware - all at no additional charge. However, if you feel like you've not gotten good value for your money, please contact us on 0800424335 and ask to speak to Andy. I would be more than happy to address your concerns as happy customers are our primary goal!

Posted 1 year ago

“I have used the Geeks on Wheels services a few times now and they are always fantastic at sorting out all of my tech problems. I make sure I have a list of various things that I want to install, fix, delete or rearrange on both my tablet and laptop. They are highly skilled when it comes to technology and always have the answers to my questions. I recommend them to anyone who needs help with their tech.”

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Posted 1 year ago

Hi Leanne! It's great to hear that you have had continued great service from us! We always want to give continued great service no matter who you get throughout the company, and so we are glad that you have gotten this. We are glad to hear we are able to help with your tech trouble lists that crop up and get you all up and running again each time! Thank you for the review.

Posted 1 year ago

“very prompt, knowledgeable, explained everything to a non geek person. A1 rating”

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Posted 1 year ago

Hi Graham! We are so thrilled to know that you had a great experience with our technician! We always want to ensure we are giving a service that is clear for anybody to understand so that anyone can learn more about their tech and upskill themselves at the same time as getting their tech fixed! Thank you for the review.

Posted 1 year ago

“JoshD, was very efficient and was a pleasure to have in my home. I would recommend him. Thank you.”

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Posted 1 year ago

Hi Ruth! We are so proud to hear that Josh has given you a great experience, and we will pass this feedback on to him so he knows he's got a job well done! Thank you for the review.

Posted 1 year ago

“Weonsuk is a very efficient and obliging chap and sorted my problems very quickly. Geeks on Wheels provide a great service.”

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Posted 1 year ago

Hi Mike! We are thrilled to know that Weonsuk was able to help sort your tech troubles out efficiently and effectively! Thank you for the review!

Posted 1 year ago

“Aaron was very thorough and helpful. He explained things clearly.”

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Posted 1 year ago

Hi there! Thank you for your feedback about Aaron! We're thrilled to know he was such a great technician for you. Thank you again for the review!

Posted 1 year ago

“Received some outstanding service from Tom the Geek and have asked that he be my preferred Geek for future IT support at my home. He fixed a difficult internet connection problem which another IT technician from another IT company gave up on fixing. After fixing the internet connection problem he ensured that the TVs in my home were able to connect to the internet and that I would be able to watch my favourite movies and history doco's. I highly recommend Tom for his great customer service and his technical ability to get my internet problem fixed. Regards, Doug”

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Posted 1 year ago

Hi there, Doug! We are so proud to hear that Tom was able to give you such an exceptional experience, and managed to push through that difficult internet connection problem and resolve it, as well as ensure that your TV was working to be able to watch all your favourite content! We will pass this review on to Tom so he knows you appreciated his visit and the work completed! Thank you for the review!

Posted 1 year ago

“We have used Geeks several times now and they always sort out our problems with patience and a smile. JesseB was super helpful and gave us some good advice as well as solving our issues. It is definitely worth getting a Geek to just check things out every now and then and to give you a heads up about any potential future issues.”

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Posted 1 year ago

Hi Lyn! It's always amazing to hear why our customers continue to use our services! Our goal is always to give top-level tech support with great attitudes, so hearing that we always bring patience and a smile reaffirms our goal! We're also happy to hear that Jesse was a great asset for you this time in getting your tech sorted! Thank you for the 5-star review!

Posted 1 year ago

“'Regan' - was extremely helpful and would recomend her to any one wanting help with their competor Rob”

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Posted 1 year ago

Hi Rob! Thank you for sharing your experiences with Regan! We are proud to know that she was able to be extremely helpful to you in resolving your tech troubles! Thank you for the 5-star review!

Posted 1 year ago

“A polite, helpful and timely service. Thank you!”

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Posted 1 year ago

Hi Jamin! We are so proud to hear such great feedback! Thank you for the review!

Posted 1 year ago

“Excellent service thanks, patient and quick to sort out all of our problems.”

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Posted 1 year ago

Hi Warwick! Thank you for the feedback and review of our service!

Posted 1 year ago

“Fast efficient service and problems all sorted.”

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Posted 1 year ago

Hi Stewart! Thank you for the feedback on our service and the 5-star review!

Posted 1 year ago

“I am very satisfied with the service from Geeks on Wheels, fast and efficient. Our service man went above and beyond to carefully explain things to us.. he is an asset to your company.”

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Posted 1 year ago

Hi Dale! If you're happy, we're happy! We always want to be giving incredible service and making sure our customers get the best, so we are proud to know that our technician offered you that, through his explanations and above and beyond nature! Thank you for the review!

Posted 1 year ago

“Julianne was personable, friendly and very punctual. She was a good advertisement for your company. We have recommened GOW to a number of acquaintances.”

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Posted 1 year ago

Hi Karen1 Thank you for sharing your experiences with Julianne! We are thrilled to hear that she was such a great representation for our company and gave you such great service! Thank you for the 5-star review and recommendations!

Posted 1 year ago

“Luke has been so helpful and patient each time he has been here. He did follow up phone calls to see how we had progressed with his advice and we will be expecting to call him back in another couple of months.”

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Posted 1 year ago

Hi Brian! It's great to hear that Luke was able to be such a great asset to you in your tech troubles! We are proud to know that he's been doing follow up calls to make sure everything is progressing correctly and working well for you! Thank you for the review!

Posted 1 year ago

“Chris was extremely helpful in determining the problems with my old computer and arranging and installing a replacement including updated software as well as taking the time to instruct me in its use. The service and support from geeks was excellent.”

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Posted 1 year ago

Hi Rosalie! It's great to know that Chris was able to diagnose the problems within your computer and then help get you a new device, set up with updated software, and teach you how to use the new device! Thank you for the 5-star review!

Posted 1 year ago

“excellent service thank you”

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Posted 1 year ago

Hi John! Thank you for the feedback and 5-star review!

Posted 1 year ago

“As usual, Justin turned up on time and attended to the job required in a timely and friendly manner. I would heartily recommend Justin and all of the Geeks technicians who have attended on site.”

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Posted 1 year ago

Hi John! Thank you for your continued use and support of Geeks on Wheels! We are thrilled to know that Justin has been able to be a continuous great representation of our company, giving you superb customer service! We will let him know of your feedback so he gets the recognition he deserves, and will make a note to continue sending him along where possible for any future tech troubles!

Posted 1 year ago

“Regan was a superstar!. She helps me recover my computer and save all of my data. Upgraded my pc to windows 11, installed an ssd and got my computer running faster than ever. She sorted out my cable management and even gifted me some gourmet leeks and silverbeet, which we at for tea. Regan was very professional, explained everything really well, and was considerate about the time and cost of the whole exercise. Over all I was throughly impressed with the service and experience. I highly recommend Regan as a technician and geeks on wheels as a whole. Thank you very much for all of your help!”

Helpful Report

Posted 1 year ago

Hi George! What an absolute stellar review! We are so thrilled to know that Regan was able to be such a superstar for you in getting your data recovered from your computer, and then installing an SSD into it with Windows 11 so you get a nice fast modern system! We are very proud to know that she was able to give such an incredible service. We will send your thanks over to Regan so she gets the credit she deserves, and if you ever need further tech support, we will be happy to help, and hopefully send Regan along again! Thank you for the review!

Posted 1 year ago

“Amazingly , I found my way around the web site to pay my Geeks plus subscription which I have used several times in the past year, sometimes for little issues with an easy answer which I had no idea how to remedy, , these guys and gals are angels. Margaret”

Helpful Report

Posted 1 year ago

Hi Margaret! Thank you for sharing your experience with our Geek Plus team! We're thrilled to know that you've had such a great experience with the helpline, being able to resolve your tech troubles that prop up over the phone remotely! Thank you for the review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews