Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,553 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,553 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid my money however the problem has come back. Going somewhere else to get it sorted.”

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Posted 2 years ago

Hi Mike! It is unfortunate to hear that the issue has come back! We take pride in taking ownership and caring about our customer's experiences and are happy to have another look at the issue for you to ensure all steps were taken in getting your issue sorted. If you would like us to further look into this issue give us a call on 0800424335 and ask to talk to AndyP (who you talked to this morning)

Posted 2 years ago

“Good work and lots of excellent advice and helpful hints”

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Posted 2 years ago

Thanks for the great feedback Kaye! We really appreciate it!

Posted 2 years ago

“Had JustinA visit today. Excellent tech with a great attitude. Post visit I had a query about what the some of the charges were about. Kevin (Manager) got on to it promptly and resolved it in a very amicable manner. Will use this company again”

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Posted 2 years ago

Thanks James! Your positive experience reaffirms our focus on customer satisfaction. Thank you for the feedback!

Posted 2 years ago

“Excellent service in every way - good communication, technical expertise, amazing speed, quick to modify to meet needs, friendly and personable.”

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Posted 2 years ago

Thanks Janice! Really awesome feedback! Thanks for taking the time to review our services.

Posted 2 years ago

“Thank you for great service. What at first looked like a quick fix, became a more complicated issue to resolve. Your technician was patient, helpful and determined to solve the problem - which he did. I now have 1 happy kid.”

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Posted 2 years ago

Thanks for the feedback Alison! We really love to hear when our customers have good experiences! It's good to hear your kid is happy now following our visit. We’re hopeful we can help you again sometime in the future.

Posted 2 years ago

“Excellent service by a very knowledgeable technician. The problem was identified and solved quickly. I cannot rate the company and the technician highly enough.”

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Posted 2 years ago

It’s incredibly satisfying to get such great feedback. Thank you so much. Awesome that we were able to help with your technical issues.

Posted 2 years ago

“Absolutely amazing - very patient and wonderful at explaining things to a not-very -with -it customer!!!”

Geeks on Wheels 5 star review on 8th February 2022

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Posted 2 years ago

We are really grateful for your feedback! We’re here to help in any way we can.

Posted 2 years ago

“Really happy with the service. He was great so polite & helpful would definitely use him again.”

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Posted 2 years ago

Hi Linda. Thanks for leaving us such a wonderful review. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

“We liked Justin’s approach. We thought he was very obliging and offered sage advice so we felt we could make good decisions. We would definitely get him back if we needed assistance in the future.”

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Posted 2 years ago

Hi Steve. We really appreciate feedback from our customers about their experience. Awesome that we were able to help you. We look forward to the next time we can help you with your technology. Thank you!

Posted 2 years ago

“Excellent service Weonsuk was very good to deal with and thorough”

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Posted 2 years ago

Hi Janice. We’re thrilled to get such positive feedback. Thank you!

Posted 2 years ago

“Wonderful service....Any organisation, business etc. is only as good as its individual staff member and we cannot praise highly enough, Weonsuk from the Christchurch team.”

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Posted 2 years ago

Thanks for leaving us such a wonderful review, Mary. It’s incredibly satisfying to get such great feedback. Customer satisfaction is a big driver for us. Weonsuk will be delighted with your feedback.

Posted 2 years ago

“Rence was very efficient, knowledgeable and courteous. He promptly identified the problem; was extremely helpful in recommending a solution and in reinstalling the system, all software and peripherals. I have no hesitation in recommending their service to other users.”

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Posted 2 years ago

Hi Cheryl. Thanks for leaving us such a wonderful review. This review made our day. We pride ourselves on providing a great efficient service. We’re so pleased you rated Rence's work. We’ll let him know. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

“Excellent service, prompt arrival would highly recommend. Technician Joseph excellent customer service & advice”

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Posted 2 years ago

Thank you for the great review! We’ve passed this feedback onto Joseph as it’s important he gets recognition for a job well done.

Posted 2 years ago

“Excellent service, very personable, would certainly have Justin again. Send him my best wishes. I was lucky to be given an appointment in a few days. Stephanie”

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Posted 2 years ago

Hi Stephanie. Thanks again for the great review! We are thrilled you loved your experience. We’re looking forward to the next time we can help you.

Posted 2 years ago

“Very supportive, nothing was too much trouble, knowledgeable, good personality, would certainly ask for him again.”

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Posted 2 years ago

Good to hear you had such a positive experience, Stephanie. We work really hard to offer the BEST customer experience so thank you for your feedback.

Posted 2 years ago

“HarryO, was a very pleasant person to talk to,and explained things clearly. Would have him back anytime, as he was an excellent service person. Thank you .”

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Posted 2 years ago

That is awesome to hear Merilyn! Harry will be really pleased you had such kind words for him, we will be sure to pass these on! We look forward to being able to help you in the future if you ever need us!

Posted 2 years ago

“Rohan was brilliant, made me feel at ease and explained everything so well 5 stars”

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Posted 2 years ago

Thanks Simon! That's great to hear! Thank you for taking the time to leave us a review!

Posted 2 years ago

“excellent technical and personable service”

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Posted 2 years ago

Thanks Tom! We really appreciate the feedback!

Posted 2 years ago

“I am very pleased with Mike's 2 visits so far. He has done such a lot for our computer which was in a complete mess. And has given me already some confidence. I will ask for him again in the near future, just have to sort out very important things for my husband, who was been in Tauranga hospital since Christmas and has to go into total hospital care. You can imagine the heartache and confusion etc. Mike has been and still is a great support for me.”

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Posted 2 years ago

Thanks Doris! Sounds like Mike has gone above and beyond simply fixing your computer issues for you! That's fantastic! We look forward to being able to help again in the future when needed. We hope your husband is okay!

Posted 2 years ago

“Had a call out by Geeks on wheels and Justin was the technician absolutely professional and thorough and totally covered everything off, thoroughly recommend, thanks very much Justin very knowledgeable and happy with the outcome today”

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Posted 2 years ago

Hi Carol! We are thrilled you loved your experience. It’s awesome to be able to help. Justin will be thrilled to hear your kind words. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,553 reviews