Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,546 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sameera was patient and methodical in helping us with the most fundamental issues we have with our devices. He was a big help and helped us immensely. He took his time and when we knew he was clearly using more time than he thought we offered to discard the original quote and let him change it. He had been let down by spark and spent a lot of waiting time sorting it out with spark. He stuck to his original quote...”

Helpful Report

Posted 1 year ago

Hi there! We're thrilled to hear about such a positive experience with us! We always like to ensure that our customers get excellent service from their tech so the feedback about Sameera's work is fantastic to hear! Thank you so much for the 5-star review!

Posted 1 year ago

“Vaughan was an extremely courteous man who fixed the several varied requests with speed and a kindly understanding of my lack of ability”

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Posted 1 year ago

Hi Mary! We always love to hear feedback from our customers! It's great to hear that Vaughan did such a great job for you and managed to assist in a courteous and kind manner! Thank you for the review.

Posted 1 year ago

“Whilst Jack M was late when he did arrive he was very thorough and fixed the problem that we had. Did a complete check on the Computer.”

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Posted 1 year ago

Hey Gary! Thank you for sharing your experiences with Jack! We're sorry to hear that Jack was late but are glad to hear that he was able to be thorough and get the problem resolved! We are very grateful for the 5-star review! Thank you again!

Posted 1 year ago

“very good see you next time Jared regards Paul”

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Posted 1 year ago

Thank you so much for your 5 star rating of Geeks on Wheels, Paul! It means a lot to us. It was a pleasure to have you as a customer, and we look forward to seeing you again soon.

Posted 1 year ago

“Friendly and excellent work.”

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Posted 1 year ago

Thank you so much for your 5 star rating and your kind words. We appreciate your compliment that our work was friendly and excellent. It's always fantastic to receive such positive feedback. Thank you again!

Posted 1 year ago

“Laptop couldn't be fixed so I got refunded”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. I apologize that you faced such issues. Paying $240 and still having no working machine is not the level of service we strive to give. We are very keen to discuss this with you further to better understand why you were charged without a workable solution. Please call 0800 424 335 and ask to speak to Andy so we can get this resolved.

Posted 1 year ago

“As much as I can say, the service of the work done is great. However, flip side, calling the 0800 customer service line is so frustrating as all they do is take my name & number & get someone to call me back. A call I would get towards the end of the day. Every single time I have called!”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We strive to ensure our services are of the highest quality, and we're glad you were satisfied with the experience with the work done. We apologise that there has been a delay in getting a reply from our customer service line, during peak times there can be a delay with responses from our tech support line however we are working on improving this service to minimise these delays. Calls to our 0800424335 bookings team are normally answered within a few minutes of the call.

Posted 1 year ago

“Martyn was thorough and patient and explained things well.”

Helpful Report

Posted 1 year ago

Thank you so much, Ross, for your wonderful 5 star rating of Geeks on Wheels. It is great to hear that Martyn was thorough and patient and explained things well. Your feedback is much appreciated!

Posted 1 year ago

“A very personable young man. A pleasure to have him in my home. Thank you JohnR”

Helpful Report

Posted 1 year ago

Thank you Lena for your 5 star rating of Geeks on Wheels. We are so thankful for your kind words! We are glad that you found our technician, JohnR, to be very personable and a pleasure to have in your home. We always strive to provide top-notch customer service, so it's great to hear that we succeeded in your case. Thank you again for your 5-star rating!

Posted 1 year ago

“Good response time- managed a work around and knew what he was doing”

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Posted 1 year ago

Thank you so much, Mike, for your excellent 5 star rating of Geeks on Wheels! We really appreciate you taking the time to leave us such a glowing review.

Posted 1 year ago

“Vaughan did a great job tho his time keeping left a little to be desired but.............we coped!”

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Posted 1 year ago

Thank you, Ian, for the 5 star rating of Geeks on Wheels. We truly appreciate it! Thank you again for your kind words.

Posted 1 year ago

“Josh is very knowledgeable and very friendly. Assist with questions but not pushy.”

Helpful Report

Posted 1 year ago

Thank you, Bee, for your five-star rating and kind words about our service! We are delighted that you found Josh to be knowledgeable and friendly. We strive to provide customers with the best solutions to their tech support issues without being pushy.

Posted 1 year ago

“Fantastic, helpful and prompt service! Greatly appreciated.”

Helpful Report

Posted 1 year ago

Hi Melwyn! If you're happy, we're happy! We work hard to ensure our service is top-notch, by ensuring that we are prompt and have great techs who are able to give high-quality tech support! Thank you for the review.

Posted 1 year ago

“Absolutely super service buy JohnR. Very helpful, fixed the problem and checked the whole computer and printer. Explained things to me in a way that I could understand and I am completely satisfied and happy with his service.”

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Posted 1 year ago

Hi Jill! We're thrilled to hear you had a super service experience! We're very lucky to have John on the Geeks on Wheels team, he is a great guy and loves to ensure that his customers get the full experience so that they can be confident that their computer is fully good to go! Thank you for the review.

Posted 1 year ago

“Very efficient, friendly and always on time.”

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Posted 1 year ago

Hi Shirley! We're glad to hear you found our service efficient and friendly! Thank you for the review.

Posted 1 year ago

“Sam was very helpful,friendly,knowledgable & persisted to sort out difficult problems. Should I have any future computer problems I would be happy to have Sam back & I would be very happy to reccomend him to someone else. ED BURKE”

Helpful Report

Posted 1 year ago

Hi Ed! We love to hear back from our customers about their experience! We're so happy to hear Sam has done such a great job for you as well as presented himself in a friendly and professional manner! We will be sure to pass this onto him so that he knows you enjoyed the visit and if you ever need further tech support you know who to call!

Posted 1 year ago

“Very helpful service. We had been struggling with setting up the new laptop. Justin from Geeks on Wheels was respectful, helpful, spoke in a technical language we could understand! and solved the issue.”

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Posted 1 year ago

Hi there! Thank you for sharing your experience with Justin! We are happy to hear you found the service helpful and that we were able to set up your new laptop! Justin certainly puts in a lot of effort to ensure his customers get the best possible value! Thank you for the review.

Posted 1 year ago

“Just had a visit by Sam who works for you. He is a great ambassador for your company, pleasant demeanor and explained in layman's terms the required setup then got on with it. I would recommend Sam to your customers”

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Posted 1 year ago

Hi Kristine! We love to hear feedback about our techs, so we will be sure also to share that feedback with Sam! We are very lucky to have a technician like Sam, who cares a lot for his customers. We also highly value explaining what's happening without tech jargon, because everyone deserves to actually understand what's happening! Thank you for the review.

Posted 1 year ago

“Thorough friendly and thoughtful. Gave confidence after a series of strange events with bank app. Wayne”

Helpful Report

Posted 1 year ago

Hi there Wayne! If you're happy, we're happy! Especially if you have gained confidence in your tech after those strange events! We also highly value being friendly and thoughtful so I'm glad to hear you experienced that too! Thank you for the review.

Posted 1 year ago

“Very impressed with the help I received today, as I was really worried about the "stuff" that had appeared on my mobile. I am very grateful for the help I received.”

Helpful Report

Posted 1 year ago

Hi Elanor! We're so glad to hear that you were impressed with the work and technician for your appointment! It's great to hear that we can resolve your worries now too and you can use your mobile with the knowledge you're safe! Thank you for the review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,546 reviews