GEMPORIA Reviews

Name: GEMPORIA
Rating: 1.67

1.7 Rating 248 Reviews

14 %

of reviewers recommend GEMPORIA

Company Reviews

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Metrics

1.7

Based on 248 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Liz Daly

GEMPORIA 1 star review on 5th March 2021

Olany

GEMPORIA 1 star review on 17th August 2020

Mandy Evans

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great hype about the jade braclets saying werth thousands What did everybody who baught get ?well nobidy could get the purple very limeted ? The the other were treated Treatment D which jone of the presenters mentioned Treatment D means the colours are died sad but true !! Anothet from from gemporia ! I have to mention Jewellry maker was part of gemporia then Not ?now it is again Hmmm same call center though Make sure you read about what you buy befire you buy Im closing my account Baught pearls guess what they are dyed too lol Ebay you can buy direct from india great jewellry great prices”

Helpful Report

Posted 4 years ago

“Returned several items of jewellry Two pieces a braclet and a ring was of poor quality I waited 6 days to recieve an email stating they had been recieved Had nothing Had to phone yet again Still no confermatiin Untill i gave them the tracking number i was then told it had been recieved but would have to wait another 4 to 5 days for an email and another 7 to 10 days for my money back in total over two weeks Bad custimer service”

Helpful Report

Posted 4 years ago

“Ordered ring 6am 19th dec, cust services told me that GUARANTEED DELIVERY ONLY MEANS THEY WILL DESPATCH BEFOR XMAS, NOT THAT YOU WILL RECEIVE IT! Don't know when I will receive refund. Awful! Disgusting!”

Helpful Report

Posted 4 years ago

“BAIT AND SWITCH HEY I PLACED AN ORDER THINGS SAID SALE AND SAID MY TOTAL ORDER WAS LIKE 74.26 AND THEN THE FINIALIZED THE SALE AND THE ITEMS WERE ALL OF A SUDDEN NO LONGER SALE AND THEY TRIED TO CHARGE 170.00 OR MORE AND THE CARD WAS A PREPAID ONE FOR ONLY 75.00. HA HA JOKES ON YOU AS IT WILL DECLINE, WILL NEVER SHOP THIS SCAM AGAIN AND YOU WASTED MY TIME BEWARE PEOPLE THEY TRY TO SCAM YOU”

Helpful Report

Posted 5 years ago

“I think it's the place to go if you are looking for good things that make you feel good in your self.”

Helpful Report

Posted 5 years ago

“Gemporia was better as gemporia.com. Indology is not at all worth the shopping.. Please reactivate gemporia as I am a regular costumer.”

Helpful Report

Posted 5 years ago

“I made a number of purchases on Gemporia in 2019 .I found service good, fast, - I agree that they should emphasize the return costs of goods/insurance is the purchasers responsibility : when I did return a number of items they were quick in meeting their comittment to no quibble full refund. However I had only one item so far valued, and it came in at less than a third of purchase price - Mike”

Helpful Report

Posted 5 years ago

“I've ordered a few rings from Gemporia. 2 of them came with scratch on the stone, 1 ring looked like a fake silver as there were brown little dots on the silver. Another one looked like a cheap costume jewellery. One ring came after being resized I believe as there were a bump on the ring. I've kept some of them as they were quiet nice for the price I paid. The rest was sent back. The rings with a diamonds were really nice.”

Helpful Report

Posted 5 years ago

“New customer first order was sent incorrectly I had to wait another two weeks and it was damaged, called CS and they were so rude...sent it back will never buy from this company again”

Helpful Report

Posted 5 years ago

“I purchased a Aquaprase ring, it arrived cracked, I sent it back at a cost of £7.45 they sent me another one that was a size R I am a N. I saw that LeVian were doing a ooen day at my local mall so I brought the ring in the representative for LeVian did not believe it was a Aquaprase so I said I would bring in a authenticity certificate when I returned they were and I was shocked as they said that stone did not represent what they were selling. I asked the jeweller how much they thought the ring was worth and they stated the price of the silver. I was lead to believe that this stone was worth something and a investment even though the female presenter said shes "not really able to say that" she did..What I am stuck with is a worthless rock that sits in the drawer”

Helpful Report

Posted 5 years ago

“These seem to be very commercially staged reviews with only one verified as a genuine purchase which was negative. Are these reviews checked?”

Helpful Report

Posted 5 years ago

“They made me sooo happy because there prices are so great that I can just about afford to treat myself now and again with something so precious that will last a lifetime and beyond, and there customer service is second to non. Thanks Gemporia for helping to make my life so much more colourful.”

Helpful Report

Posted 6 years ago

“This company only deals in real gem's, and real solid silver, and gold, They make beautiful jewellery, which is cheaper than the high street I can thoroughly recommend them.”

Helpful Report

Posted 6 years ago

“Purchased several items High quality jewellery at affordable prices Call centre agents are exceptional”

Helpful Report

Posted 6 years ago

“Phone operators are very polite and helpful goods came on time packaging very good and after sales service is spot on would recomend this company to anyone.”

Helpful Report

Posted 6 years ago

“Gemporia are an ethical company ,informative and their presenters are very well informed which makes it far easier to make decisions on jewellery one my be interested in buying and if for any reason one is not completely satisfied with the purchase ,it can be returned within 30dayss for a full refund,it is in my opinion the best online jewellery company.and I am happy to say that I've bought and been thrilled with several pieces from Gemporia and their prices are hard to beat.”

Helpful Report

Posted 6 years ago

“wanted to return my ring well with in my 30 Day No Quibble Money Back Guarantee because the ring is very dull once worn for a few hours them leaving dirty marks on my fingers after half a day or so, I even stopped wearing my hand creams and washing the ring daily however I wear other rings and they are not reacting in the same way. tried to return but was told that because I had worn the ring and removed the tag I was not entitled to a refund. whats the point of a 30 No Quibble Guarantee? I brought the ring with some money my parents gave me in the summer although I didn't buy the ring till just before Christmas as I wanted to buy something special that would always remind me of them. now it just sits on my dressing table gathering dust while I feel very upset that ive wasted my money with this company.”

Helpful Report

Posted 6 years ago

“Good quality silver for very affordable price and quick dispatch”

Helpful Report

Posted 6 years ago

“Great service and lovely people very happy with them”

Helpful Report

Posted 6 years ago

“Very poor customer service, An eight month old diamond ring snapped, Gemporia's offer was for me to pay to return it and pay to have it repaired. Be aware their products are only warrantied for 6 months and after that they couldn't care less. Edit”

Helpful Report

Posted 6 years ago

GEMPORIA is rated 1.7 based on 248 reviews