GEMPORIA Reviews

Name: GEMPORIA
Rating: 1.65

1.7 Rating 252 Reviews

13 %

of reviewers recommend GEMPORIA

Company Reviews

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Metrics

1.7

Based on 252 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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GEMPORIA 1 star review on 19th December 2024

Anonymous

Anonymous // 01/01/2019

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“Gemporia are an ethical company ,informative and their presenters are very well informed which makes it far easier to make decisions on jewellery one my be interested in buying and if for any reason one is not completely satisfied with the purchase ,it can be returned within 30dayss for a full refund,it is in my opinion the best online jewellery company.and I am happy to say that I've bought and been thrilled with several pieces from Gemporia and their prices are hard to beat.”

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Posted 6 years ago

“wanted to return my ring well with in my 30 Day No Quibble Money Back Guarantee because the ring is very dull once worn for a few hours them leaving dirty marks on my fingers after half a day or so, I even stopped wearing my hand creams and washing the ring daily however I wear other rings and they are not reacting in the same way. tried to return but was told that because I had worn the ring and removed the tag I was not entitled to a refund. whats the point of a 30 No Quibble Guarantee? I brought the ring with some money my parents gave me in the summer although I didn't buy the ring till just before Christmas as I wanted to buy something special that would always remind me of them. now it just sits on my dressing table gathering dust while I feel very upset that ive wasted my money with this company.”

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Posted 6 years ago

“Good quality silver for very affordable price and quick dispatch”

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Posted 6 years ago

“Great service and lovely people very happy with them”

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Posted 6 years ago

“Very poor customer service, An eight month old diamond ring snapped, Gemporia's offer was for me to pay to return it and pay to have it repaired. Be aware their products are only warrantied for 6 months and after that they couldn't care less. Edit”

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Posted 7 years ago

“Absolutely brilliant service; flawless just like their gems”

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Posted 7 years ago

“Very pleasant and informative”

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Posted 7 years ago

“Want amazing rings and other great items for fantastic value then join the Gems family. Online or freeview tv channel 43. You wont be dissapointed.”

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Posted 7 years ago

“I love my rings and find Gemporia enables me to purchase affordable rings, diamonds, rubies, emeralds you name it I've got them. The call centre staff are brilliant and very helpful.”

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Posted 7 years ago

“Great customer service and fantastic delivery times. Great jewelry at great prices.”

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Posted 7 years ago

“Super quality jewellery at low prices.... I'm a fan!! Easy ordering and easy returns. Order 1 or 100 items for one p&p a day.”

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Posted 7 years ago

“Super quality jewellery at low prices.... I'm a fan!! Easy ordering and easy returns. Order 1 or 100 items for one p&p a day.”

Helpful Report

Posted 7 years ago

“From speaking with customer advisors to delivery is excellent. Orders are delivered quickly and the service is what makes me return as a customer.”

Helpful Report

Posted 7 years ago

GEMPORIA is rated 1.7 based on 252 reviews