“
Customer services is norm quick but when it is a mistake on their behalf it was delayed to the point 'the items had now been dispatched there is nothing we can do'.
”
posted 1 month ago
- Anonymous
“
Compared with another TV channel who also sell jewellery, who I now shop with, unlike GEMPORIA their customer service is 1st class and any returns promptly credited.
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posted 11 months ago
- Anonymous
“
Very sad their Customer Service has deteriorated so badly and they've become so unreliable and untrustworthy.
”
posted 1 year ago
- Anonymous
“
I worked in the jewellery trade for many years this company has gone down hill massively they have no customer service at all.
”
posted 2 years ago
- Susie
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Personally I've always found the customer service team very good, efficient and pleasant.
”
posted 2 years ago
- Anonymous
“
GEMPORIA refunds take an unreasonable time
Also I cannot watch Edina her instant hair fiddling is unwatchable. Someone tell her for goodness sake. It’s so annoying
However the customers service team are brilliant and very helpful
”
posted 2 years ago
- Anonymous
“
wonder why?
Annoying and so far up themselves now
Wanted to close my account but customer service say I have to write in to close account so have just suspended it.
”
posted 2 years ago
- Anonymous
“
Ordered a ring was good price but a couple of weeks later same ring reduced by £40. Tried customer service no joy, could have easily refunded me £40 and I would have kept ring.returned the ring. So far I've spent £24 returning rings. Won't even look at programme again.
”
posted 3 years ago
- Valerie Skilling
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Sorry for the low rating
Customer service was excellent I had a problem.
”
posted 3 years ago
- Christina Coe
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So dissapointed with the customer service .
”
posted 3 years ago
- Patricia Chilvers
