Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.18

3.2 Rating 382 Reviews

55 %

of reviewers recommend Gen Mobile

About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is not a real company This is an illegal company which is ripping the government off by offering lifeline phones but not providing service. Their phone line does not work. We have reported this to the government and hope the this scam company is shut down.”

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Posted 8 hours ago

“Gen Mobile has plans for everyone and they include International Calling at no extra charge!”

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Posted 1 month ago

“Love international calling at best prices”

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Posted 1 month ago

“Great service, great plans, great values”

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Posted 1 month ago

“I've been using Gen for several months now and it's been great.”

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Posted 1 month ago

“I reactivated my phone with Gustavo Hernandez and he did a great job and is a true professional thank you Gustavo Hernandez and all at Jen mobile.”

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Posted 1 month ago

“I use Gen Mobile for international calling for my small business. For just $20 a month, I can make unlimited calls and texts to my clients and business partners in Europe and Asia. I am very happy with the savings and service.”

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Posted 2 months ago

“Gen Mobile is the place to go if you’re looking for an affordable phone plan! I brought my own iphone and purchased the $30 plan. I am getting unlimited calling and texting and also unlimited calling to Argentina for free! It’s so nice to be able to call my family back home without having to use a 3rd party app. I am really happy with the service and how much money I’ve been saving.”

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Posted 2 months ago

“I got a renewed iphone SE from Gen Mobile with a $20 plan and I've been very happy with the service and phone. I really like how my daughter only has 3GB of data so she knows not to use her phone too much.”

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Posted 2 months ago

We love hearing how our customers are using their service. Thanks for sharing your experience with us!

Posted 2 months ago

“International calling I was able to call and talk to my loved ones”

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Posted 2 months ago

“I sell gen mobile service in Dallas market and so far they have been the most consistent mvno service and always improving. Their team is awesome and customer service is great too”

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Posted 2 months ago

“I’m happy to be a Gemonile customer. It’s easy to pay my bill customer service is always helpful and I can understand them. I love that when I don’t have enough money for my current plan I can select a lower one. The reception is great and my data always works.”

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Posted 2 months ago

“Gen Mobile is honestly the best PrePaid service I have come by in quite a few years! I love their affordable service with no service charges with no payment service fees and the fact that I am not locked into any particular plan in the case that I am short on funds. Their plans range anywhere from $10-$60 all including unlimited talk and text! I love that they have an app that makes it easy to monitor your usage and make payments. And the fact that they have many payment locations including Boost mobile stores is also a plus!”

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Posted 2 months ago

“Great company and their team makes it even better. Always available to help and continually improving.”

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Posted 2 months ago

Thanks for the feedback Mohammad! We are happy to hear it.

Posted 2 months ago

“Gen mobile gives me unlimited call to Asia for just $20.00! Love it!”

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Posted 2 months ago

“I paid for unilimited and now they said no after they told me was unlimited they are lying about it’s not unlimited they want the money and after they gave me 2 days full internet and now not service at all and they charged me $39.00 A month”

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Posted 3 months ago

Jannette, Gen Mobile's unlimited data plans start at $50. Plans have 35GB of 5G/4G data per billing cycle and reduced speeds thereafter. Unlimited does not include unreasonable use, give us a call if there was an issue with the usage so we can see if we can help with the service. Gen Mobile Cares Team

Posted 2 months ago

“I love the service”

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Posted 3 months ago

Loretta thanks for the feedback! We are happy to hear you are loving the service. Gen Mobile

Posted 3 months ago

“I got 2 supposed free apc/ phones from gen mobile paid 50 bucks for the first one 40 bucks for the second one had service fine for 4 months then I was told I could get another phone and paid 40 for the second. The people were in front of dollar general and pocketed the money representing gen mobile now 3 weeks after paying 40 bucks the service was curt off and gen mobile had no answers or idea that people are buying phones from these people and they are getting people's social security numbers and income information. This is horrible and when I called gen mobile over and over they just said my service had been cutting off and had no reason. Absolutely horrible company ,customer service idiots ripping people off”

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Posted 3 months ago

Gen Mobile provides free phone service through the Lifeline program and previously provided free service through the Affordable Connectivity Program(ACP). Phones are not provided for free through the Lifeline or ACP program, as a courtesy some customers receive free phones or can pay for a phone. To qualify for free service through Lifeline or ACP personal information is collected to verify eligibility. Lifeline and ACP have rules for maintaining eligibility. If the service was disconnected, there was likely and issue with the benefit status. We can provide you the information on your account if you are able to verify you are the account holder. Give our customer care team a call at 833-528-1380.

Posted 3 months ago

“They is the worst company out they need to be Sue and shut down. I sent them a broken phone and they sent the phone back to me now wants this phone go all the way out I won't have no phone to use cuz I refuse to pay to send it again and they send it back to me again broke that was crazy and unprofessional I do not trust this company thanks for letting me see who you really are I would never do business with y'all again once this phone go all the way out I would throw it in the garbage I will never contact y'all again and I told this information to the supervisor and they just as worse as the workers there. And they gave me the phone broke .”

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Posted 3 months ago

Sorry for the issues with the phone. If your phone was within our replacement time frame and defective, we will replace it as long as it was not damaged. Our customer care team can get you the status and the reason why it would have been returned. For information on calling or chatting with our team please visit https://www.genmobile.com/pages/contact-us

Posted 3 months ago

“Genmobile is a SCAM! First off this phone which is a galaxy A03s is supposed to be free but the representative that walked door to door in low incomes housing places make you pay them $20 for the phone. I wish I'd known this before purchasing it. then they close your account and you're no longer able to make phone calls or text but you can receive text. then there's the period where all of the sudden the phone service is able to work for a short amount of time then it turns off again. at their sole discretion. anyway then there's another issue....when I tried making phone calls to other companies or family it will go straight to genmobile customer service even though I didn't dial the genmobile customer service line it still redirects me to their scamming company. it could be any number in the world and it still will redirect me to the same customer service line. This comapny is based in India....let that sink in.”

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Posted 4 months ago

Gen Mobile offers free service to eligible consumers through the Lifeline program. The Lifeline program pays for a discount on phone service, but does not include free phones. Customers have the option to purchase a phone and in some cases can receive a free phone from Gen Mobile as a courtesy. If your service was interrupted, give our customer care team a call to check the status of your account. We are available everyday from 7:30 am to 5:30 pm pst. Gen Mobile's headquarters is in El Segundo, CA and we do not have a call center in India.

Posted 3 months ago

Gen Mobile is rated 3.2 based on 382 reviews