Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.60

3.6 Rating 339 Reviews

66 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great long distance rates to my country!”

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Posted 1 day ago

Happy to hear it. We are glad our long distance rates are helping you stay connected.

Posted 1 hour ago

“Low plan with unlimited calls to my country!”

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Posted 2 days ago

Thank you for sharing! We’re glad your plan makes it easy to stay connected to home.

Posted 1 day ago

“Long distance on all plans. Awesome!”

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Posted 3 days ago

Thanks for the great feedback!

Posted 1 day ago

“I have their 4g chili phone and it's way more ergonomic and handy than my bulky 5g android. But it works just as well, and the cost is more affordable than any phone I've had before!”

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Posted 5 days ago

Appreciate your feedback! It’s great knowing your Chili phone is both handy and budget-friendly

Posted 1 day ago

“Long distance on 10 plans- sweet!”

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Posted 1 week ago

Thanks for pointing that out! Long distance on even our $10 plans is one of the best perks.

Posted 1 day ago

“This company only cares about paying customers it's been over 2 months since I signed up for the free service only received a phone the Sim card was wrong the told me up to 10days it would be here it's been over 2 weeks do not choose this company”

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Posted 1 week ago

We are sorry for the delay with your SIM card. Please email genmobilecare@dish.com with the name on the account and either your phone number or account number, and our team will help get this resolved quickly.

Posted 1 week ago

“Gen mobile has great long distance plans!”

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Posted 2 weeks ago

Thank you! We’re glad you’re enjoying our long-distance plans.

Posted 23 hours ago

“Great plans and choice of different networks!”

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Posted 3 weeks ago

Thank you! We’re glad you’re enjoying the plans and network options.

Posted 21 hours ago

“Easy activación proceso.”

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Posted 3 weeks ago

Happy to hear the activation process was simple for you. Welcome to Gen Mobile.

Posted 1 hour ago

“I have the service for longer than a year it is the best affordable service and coverage works nationwide I am a very happy customer”

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Posted 3 weeks ago

We love hearing this. Thanks for being a loyal customer and for sharing your experience.

Posted 1 hour ago

“Good reliable service and easy to setup!”

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Posted 1 month ago

“Got Gen mobile from a store in Dallas and it took them 10 minutes for them to port my number in and save me over $30 a month!!!”

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Posted 1 month ago

“Great app. I can pay thru here and save money!”

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Posted 1 month ago

Thanks so much for the great review! We're glad you're enjoying the app and saving money — that’s what we love to hear!

Posted 1 month ago

“This cell phone has failed when it comes to trustworthy typing.”

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Posted 1 month ago

If you are having trouble with your device, please contact customer support. We can help troubleshoot or go over your options to get a replacement. You can find information on how to get in contact with us by phone or chat at https://www.genmobile.com/pages/contact-us

Posted 1 month ago

“Best bang for to our buck”

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Posted 1 month ago

“Just ported from T-Mobile and the service great and at a fraction of the cost.”

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Posted 1 month ago

Thanks for the feedback, happy to hear you like the service and price.

Posted 1 month ago

“This service sucks ONLY good thing is its a FREE service The data the calls the towel is trash And worse of all when you try to leave they service it's hell I spoken to a supervisor he released my number made notes he released the number waited almost 5hours at store where I was transferring my number to just for gen mobile to said at first I have to wait 24 hours then turn and say I had to wait 48hours making me miss work because my phone is the way I clock in and out for work they turned my original phone off because they took my number now I'm out of a phone and missing work because of them EVEN THO THINGS SEEMS GOOD BECAUSE ITS FREE ITS REALLY THE WORST I wouldn't be surprised if they don't post my review because the truth hurts they don't want the truth to be told”

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Posted 7 months ago

If you need help with a port, please email genmobilecare@dish.com. Include your name as it appears on the account and phone number or account number. Generally, you need to provide the new carrier your personal information and account information to transfer a number. If you have had an issue, we can help look into it and help get it transferred.

Posted 7 months ago

“I wish I could give no stars ,No service in 2 months, Horrible customer service, finally got second sim , says take 4-24 hrs til works idk 😐,Qlink come back”

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Posted 7 months ago

Sorry for the experience, we would like to review and help with your service. Please email genmobilecare@dish.com with your name as it appears on the account, account number or phone number and we will help make sure you are able to use your service.

Posted 7 months ago

“Customer service poor.”

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Posted 8 months ago

Sorry if you had a bad experience with our customer care team. If you need help with an issue, please email genmobilecare@dish.com with your name, your phone number or account number and a brief description of the issue so we can have our team review and help with getting a resolution to your issue. Gen Mobile Care Team

Posted 7 months ago

“THIS SERVICE SUCKS I HAVEN'T BEEN ABLE TO MAKE A PHONE CALL IN HOURS THE NETWORK IS BUSY.THEN WHEN IT IS WORKING THE CALLS DROP..I SWITCHED FROM ACCESS WIRELESS SOOOO SWITCHING BACK ASAP”

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Posted 8 months ago

Aronda, please give us a call so we can help with service issues. You can call 611 from your Gen Mobile phone to reach our customer care team directly.

Posted 8 months ago

Gen Mobile is rated 3.6 based on 339 reviews