Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.56

3.6 Rating 323 Reviews

65 %

of reviewers recommend Gen Mobile

Company Reviews

Product Reviews

Questions

Info

About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

Visit Website

Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

Write Your review

Tell us how Gen Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like Genmobile very much. It is reliable and good value for the amount we pay.”

Helpful Report

Posted 3 years ago

“Good phone plan for the money. Keep up the good work.”

Helpful Report

Posted 3 years ago

“smoking servise at a smoking price...........!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“I like GenMobile for its affordable monthly rate. The customer service is also pretty good. Everytime I want to consult about the service online, they give me feedback quickly.”

Helpful Report

Posted 3 years ago

“definitely a huge cost savings vs having a plan with one of the major carriers. Not being able to roam is a pain sometimes but worth the cost savings.”

Helpful Report

Posted 3 years ago

“In my relatively short time with GenMobile, I can think of no negative issues.”

Helpful Report

Posted 3 years ago

Thank you for your feedback David! We are happy to hear that you have had no negative issues with Gen Mobile!

Posted 2 years ago

“very cheap price and great service”

Helpful Report

Posted 3 years ago

Thank you for your feedback!

Posted 2 years ago

“Phone service is great, data is sketchy in some areas in pinellas county, Fl.”

Helpful Report

Posted 3 years ago

Hi Steve, We appreciate your feedback! Just wanted to let you know that Gen Mobile now offers the T-Mobile network. If you would like to try this network, please chat or call with our customer care team and they can check to see if your phone is compatible with T-Mobile. Cheers, The Gen Mobile Care Team

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Hi, thanks for the review!

Posted 2 years ago

“Too many problems in a span of 3 months. Change of service provider. Change of SIM card for better signal or no connection even having 3 or 4 signal bars and still having some data usage left. All being told was to reset network connection twice and still haven't heard anything from last inquiry of no connection issue.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are very sorry for the trouble you experienced. We have escalated your issue to the carrier for further research. A customer care rep will be reaching out to you via phone and email with an update on your issue. Again, please accept our sincerest apologies for the inconvenience you experienced. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“So fat I love the phone, price and service. My only complaint is the phone sound is a bit muffled.”

Helpful Report

Posted 3 years ago

Hi Rebecca, We appreciate your feedback. Glad to hear you are happy with Gen Mobile. I'm sorry that the sound on your phone is muffled. We've emailed you a special phone coupon in the event that you need to purchase a new phone. We also sent some instructions on how to troubleshoot the sound on your specific phone model. You can also call our customer care team to see if they can troubleshoot your sound issue. Thanks for choosing Gen Mobile! Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“Works great!”

Helpful Report

Posted 3 years ago

Hi Mike, glad you are having a positive experience with Gen Mobile! Thanks for the review!

Posted 2 years ago

“The signal is very good in my area, surpassing most other companies，like！”

Helpful Report

Posted 3 years ago

Hi LIXIANG, glad to hear that our plans are working out for you! Thanks for the review!

Posted 2 years ago

“Gen Mobile uses Sprint as their national carrier. The price and packages are good, but the coverage, like Sprint's coverage, is spotty in some places. I still like it as nobody else is better.”

Helpful Report

Posted 3 years ago

Hi Peter, Thank you for your feedback! We wanted to let you know that Gen Mobile also offers the T-Mobile network if your interested in trying it out to see if this fixes your spotty coverage issue. Please chat or call our customer care team and they can help switch you over! Cheers, The Gen Mobile Care Team

Posted 3 years ago

“all around good service!”

Helpful Report

Posted 3 years ago

Hi Craig, glad you are satisfied with Gen Mobile's service. Thanks for your review!

Posted 2 years ago

“A bit of a process to begin service, but it's affordable and has been reliable. Their Customer Service is helpful, but more issues should be solvable without having to ask for assistance.”

Helpful Report

Posted 3 years ago

“Excellent VFM”

Helpful Report

Posted 3 years ago

Thank you for your feedback Amiya! We are happy to hear that Gen Mobile is providing "Value For Money". LOL, are we having a "Virtual Friend Moment"? 😊

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Hi Ronnie, pleased that you are happy with our service. Thanks for your review!

Posted 2 years ago

“I like Gen Mobile because I don't use my phone a lot but still need reliable access when the need arises. The plan I use is pretty simple combining data, texting and phone calls. A couple times there were software bugs that needed to be resolved, that caused me to have no service for a day or so. Other than that, most of the time things are good.”

Helpful Report

Posted 3 years ago

“Great service and price”

Helpful Report

Posted 3 years ago

Hi, thanks for your review! Glad to hear you are enjoying our service and affordable prices!

Posted 2 years ago

Gen Mobile is rated 3.6 based on 323 reviews