Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.18

3.2 Rating 381 Reviews

55 %

of reviewers recommend Gen Mobile

About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had my concerns but this is working good for me.”

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Posted 3 years ago

Hi Steve, glad to hear we are exceeding your expectations! Thanks for the review!

Posted 2 years ago

“Rep was fine but I was looking to get my payment history emailed to me and I never received anything.”

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Posted 3 years ago

Hi Myles, We are very sorry for the oversight. A rep should have already followed up with you and emailed your payment history to you. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“Never had an issue with the service.”

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Posted 3 years ago

Hi Jason, Glad to hear you've never had any issues with Gen Mobile. Thanks for your review!

Posted 2 years ago

“Good customer service and response with in the time.”

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Posted 3 years ago

Hi Srinivasulu, Glad to hear you are pleased with our quality customer service and response time! Thanks for the review!

Posted 2 years ago

“Switched from ATT because of lousy coverage and also price.. Both price and especially coverage with the addition of T-Mobile are incredible.. I couldn't be happier that I have the service, only wish I'd found it several thousand dollars ago..”

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Posted 3 years ago

Hi Dennis, Glad to hear we are beating out other providers! Thanks for the review and for switching over!

Posted 2 years ago

“n/a...………….”

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Posted 3 years ago

“I purchased a plan in good faith and worked with support for weeks trying to have my data setup. This was unacceptable as I changed carriers and they had me up and running just as promised. The problem continued as I was to get a refund as my service was incomplete and the account was opened on 12/27/20 and after many phone conversations today 02/01 21 as I was on the line with customer support suddenly the refund was posted as pending back into my bank account. This is very poor service and there are many carriers to choose to do business with I will spread the word as to the treatment I received. Thanks for nothing as the company does not deserve 1 star and should be closed down.”

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Posted 3 years ago

Dear William, Please accept our sincerest apologies for the negative experience you had activating your phone and receiving a refund. We recognize that our customer care reps did not deliver the excellent experience that we expect of them. We do our best to train our reps to properly handle customer issues and escalate them when necessary. Your concern clearly was not handled properly and we are sorry we let you down. We are taking steps to make sure that this situation does not repeat itself. Again, we are incredibly sorry for the inconvenience you experienced. Your feedback is invaluable and will help us improve our service. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“The mobile Internet is pretty unstable. Apart from that, it takes a lot of time for the system to receive SMS text messages (for example, during online verifications on some websites). Finally, sometimes the system does not recognise a phone number giving an error that the phone number is not registered.”

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Posted 3 years ago

We appreciate your feedback. We are having a customer care rep contact you via email and phone to pinpoint the issue you are experiencing so we can escalate your issue to the carrier. Please be on the lookout for a call or email from us. Thank you again for working together with us to get this resolved. SIncerely, The Gen Mobile Care Team

Posted 3 years ago

“Overall very satisfied with the service for the cost”

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Posted 3 years ago

Hi Diana, glad to hear you are satisfied with our service. Thanks for the review!

Posted 2 years ago

“The product is exactly what I need for my child's phone and you can't beat the price! Customer service has always been polite and quickly addressed my concerns. I wish the plan renewal process was more streamlined and worked without me having to call customer service every 3 months.”

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Posted 3 years ago

We appreciate your feedback! We are currently developing a real-time renewal process when purchasing renewals from our website. In the meantime, our Gen Mobile Care app can be downloaded from the Google Play or Apple App store onto a tablet or smartphone. This mobile app allows you to renew your plan real-time. We are working hard to improve your experience and very much appreciate your feedback. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“Gen Mobile support has been extremely responsive, assisting with issues from account changes to general usage. Well done!”

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Posted 3 years ago

“Gen Mobile is the BEST mobile phone service I've ever had. Not only does their phone connection work near-perfectly, but their customer service is 2nd to none. And what's even better, their fees are EXTREMELY reasonable. (:”

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Posted 3 years ago

“I have prompt assistance when its needed.”

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Posted 3 years ago

“I have never regretted to transfer my number to Genmobile from T-mobile. I love the simple billing and competitive rate very much. Thanks”

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Posted 3 years ago

“Excellent cell coverage, best prices, and a highly competent customer service team. What else can you ask for? My main line Verizon is horrible at home, so I added GenMobile for my work from my home calls, and it provides steady signal and clear voice. I've shopped, and the prices can't be beat. Finally, for those times I had questions about setting up my phone and account questions, the customer service team has proven to be highly knowledgeable and helpful. Thanks GenMobile!!”

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Posted 3 years ago

“The rate is very good.”

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Posted 3 years ago

“good price”

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Posted 3 years ago

“I have been waiting on a refund for 2 months. There is always some kind of issue when I tried to refill my plan each month.”

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Posted 3 years ago

Hi Nicole, We sincerely apologize for the delay in issuing your refund. We are experiencing an error when trying to refund to the credit card you used to make your purchase. A customer care rep will be reaching out to you via email and phone to discuss an alternative refund method. Again, please accept our sincerest apologies and we appreciate your feedback. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“I’ve been using Gen Mobile for more than one year. Very nice plan and worth every penny.”

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Posted 3 years ago

“Accepted very quickly, great”

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Posted 3 years ago

Gen Mobile is rated 3.2 based on 381 reviews