Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.18

3.2 Rating 381 Reviews

55 %

of reviewers recommend Gen Mobile

About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service folks,”

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Posted 3 years ago

“every time I get my minutes it takes a few days for my box to work I will not use gen mobile again this is always a problem”

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Posted 3 years ago

Hi Omar, Thank you for your feedback. We are currently developing a real-time renewal process when purchasing renewals from our website. In the meantime, we have our Gen Mobile Care app that can be downloaded from the Google Play or Apple App store onto a tablet or smartphone which allows you to renew your plan real-time. We are working hard to improve your experience and appreciate your feedback. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“Value is good for the money but purchasing 3-month plan is not always easy (plan won't be added until I contact customer service).”

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Posted 3 years ago

Thank you for your feedback. We are currently developing a real-time renewal process when purchasing renewals from our website. In the meantime, we have our Gen Mobile Care app that can be downloaded from the Google Play or Apple App store onto a tablet or smartphone which allows you to renew your plan real-time. We are working hard to improve your experience and appreciate your feedback. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“I still didn't get any solution for my data problem”

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Posted 3 years ago

Hi Blessy, Thank you for your feedback. We escalated your issue up to the carrier and they have made some adjustments to your account. A Gen Mobile care representative will call you to find out whether you are still experiencing issues with your data. Please be on the lookout for this call. Again, we appreciate your feedback and we are working on our end to get this resolved. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“Very good price wise. Have phone for Mom. Was interested in switching my personal phone but couldn't understand the ge mobile Rep. when I asked about gigabites or additional useage”

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Posted 3 years ago

Thank you for your feedback and we are happy to hear that it seems your mom is enjoying her Gen Mobile service! I'm sorry our customer care representative did not answer your question to your satisfaction. We have asked a customer care representative to give you a call to make sure all your questions are answered. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“Good service. Great price. The only downfall is that there is no online account, so everything is done by phone call, but it is a smooth process.”

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Posted 3 years ago

“Need to put some more data on plan rest is good”

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Posted 3 years ago

“bought a defective phone off the site. No problem. I'd just return it. Now after calling and asking about it three times and being told I would get a call back without ever receiving one, they finally tell me my package has not been received even though the tracking # says it was delivered. They are not refunding my $200 for the phone or the $30 I spent just to ship it back and in order to buy the phone off the site at all I had to purchase another month on the plan. Now with my current phone the data is not working and they told me they would call me back about that too and still have not. I paid for thee months with data so I could get a discount on the phone I bought on their site and now I can't even use the data i purchased. I've spent a lot of $ on this company at this point and gotten very little for it.”

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Posted 4 years ago

Dear Forrest, Please accept our sincerest apologies for the negative experience you had returning your phone and receiving a refund. We recognize that our customer care reps did not deliver the excellent experience that we expect of them. We do our best to train our reps to properly handle customer issues and escalate them when necessary. Your concern clearly was not handled properly and we are sorry we let you down. Due to your experience, we have since put in place new return and refund processes. Again, we are incredibly sorry for the inconvenience you experienced. Your feedback is invaluable and will help us improve our service. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“excellent customer service, and great price!”

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Posted 4 years ago

“I was bringing my own phone to their plan. They mailed me the SIM card to get started. When I tried to activate it, I followed the instructions with the SIM card and emailed them. They sent an email back that they had sent us the wrong SIM card and would mail us out another one at no charge. Didn't receive it and called them after 11 days. At that point, they said they would not send us the correct card without us mailing them the old one back. Then we said forget it, give us a refund. Then they said they wouldn't even refund us without us mailing them the old SIM card. That is unreasonable. We will not do business with this company. This is sub-standard service.”

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Posted 4 years ago

Hi Bernadette, We sincerely apologize for the trouble you experience with your order. The customer care rep that handled your case gave you misinformation and we have since followed up with our customer care team for re-training. Again, we are incredibly sorry for the frustration experienced and have used your feedback to improve our experience. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“Good service.”

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Posted 4 years ago

“Gen Mobile has reliable service and excellent customer representatives who help solve any problems immediately.”

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Posted 4 years ago

“I have been using Genmobile for 1 year now, there was no problem until last month, I stopped receiving data. It took 3 days to trouble shoot. One month later, same thing happened again. I still have no data. Super frustrated.”

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Posted 4 years ago

Hi Vivian, Thank you for your feedback. We escalated your data issue to our tech team and they were able to identify and fix the issue. Hopefully, you have not experienced these issues again. We are always looking to improve the experience for our customers and really appreciate the feedback. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“Excellent company and service”

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Posted 4 years ago

“GOOD SERVICE, GREAT PRICING FOR A BASIC PHONE”

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Posted 4 years ago

“Gen mobile has been very responsive to questions and requests. It is the best value anyone can find for the services and products received.”

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Posted 4 years ago

“I had one line for my son since last October and the service is great so far. He uses mostly for texting and watching videos. And loves the service. I then decided to move on myself to GEN as well. And today I was able to move with my existing number. The whole process was hassle free with such a great bunch of folks in their customer care always ready to take up your query. A basic feature like Wi-Fi calling was not available with my previous carrier and their network was pathetic. I had such a problem with those guys. Their customer care was a joke. With no live chat support and you end up waiting for more than 30 minutes for your call to get attended. I am happy that I got rid of them. GEN is GENUINE. Thank you so much!”

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Posted 4 years ago

“GenMobile is the best - and I have been with NUMEROUS cell phone service providers. I have turned COUNTLESS people on to your service (at least SEVEN) and yes, I need to start grabbing me rewards :). I also reviewed you on Sitejabber a while back and gave you 5-Stars. I have meant to also review you on Trustpilot, but I have no yet gotten around to it. Needless to say, however, that I am very happy with GenMobile right now. The other evening I had a hard sell from a Comcast agent (I have XFinity/Comcast Internet service) and they were telling me how I can have FREE cell phone service and would only need to pay for data - and I told them that for the time being, I was happy with GenMobile.”

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Posted 4 years ago

Hi Jaqi, We are so happy to hear that you are enjoying our service! Thank you for all your referrals. We truly appreciate it! Make sure to use our Refer a Friend program so you can earn reward credits to use on your next bill or phone! Here is the link: https://www.genmobile.com/pages/refer-a-friend Cheers, The Gen Mobile Customer Care Team

Posted 3 years ago

“No issues with service very satisfied”

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Posted 4 years ago

“It is really good”

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Posted 4 years ago

Gen Mobile is rated 3.2 based on 381 reviews