Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.57

3.6 Rating 322 Reviews

65 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customers service is a 6 star”

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Posted 1 year ago

“My phone stoped working the simcard is desconected and saying 911 calls only and before this happened the phone you sent me is very slow and when on it for 15 min or more it gets so hot it can burn you very unhappy with it”

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Posted 1 year ago

“Cheapest free phone ever! Very dissappointed, not at all what you advertised. Can't wait to switch to another carrier.”

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Posted 1 year ago

For our Affordable Connectivity Program service eligible consumers receive a free Android smartphone. The phone can be used to make phone calls and send text messages but they can also be used for accessing the internet and check your emails, search the internet and much more. You also have the option to bring your own phone.

Posted 1 year ago

“It's only been 24 hours but idc.. I've never had a company or customer service not know how to handle SIM cards, how does a company send a phone with the sim card in it and not program the phone.. I thank genmobile for the free device but no thank you... Where was this company hiding??? Even AW, your competitor was able to reset my mobile network. Give it up it's a scam isn't it?????”

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Posted 1 year ago

Sorry for the experience. We may need to further troubleshoot if there was an issue with the account set up. Give us a call at 611, it should take you to our care team even if the phone has some issue or call 1-833-528-1380 if you are using a different phone.

Posted 1 year ago

“Two men came to my door got all my personal info told me they'd be back in 15/20 minutes an never saw them again...it's been over a week an although I was approved I never got the phone an on top of that the company has since fired this particular person....scam scam scam”

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Posted 1 year ago

Tria, we sent you a private message so we can get more information and review. Please reply so we can help with this issue.

Posted 1 year ago

“They are horrible”

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Posted 1 year ago

“Absolute garbage phone service, I know this because I used to be an agent for them. You are trained to lie about the phone's quality and how much data the customer receives a month. They say it's 7 gigs but it's really 2. Customer service is a JOKE. As an agent, I constantly had to call them about their garbage phones not working for customers and it's the same three overseas employees every time. As a customer who qualified for a free phone, these phones were a joke and would straight up not receive phone calls and texts most of the time. Terrible all around, and I can't wait for the day this company is exposed and sued into dirt for taking advantage of poor people.”

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Posted 1 year ago

Gen Mobile offers service on America's largest 5G/4G networks. For our free Affordable Connectivity Program(ACP) service customers receive unlimited talk minutes, unlimited text messaging and 7GBs of data. Eligible customers receive smartphones they can use for internet/web browsing, making phone calls, listening to music, texting, connecting with friends and family on social media and other common smartphone uses. For more information on how our ACP program work, visit https://www.genmobile.com/pages/assist

Posted 1 year ago

“This is the worst company they are full of bs. STAY FAR AWAY. THEIR CUSTOMER SERVICE SUCKS!!”

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Posted 1 year ago

“The free phone thru the program are very nice phones and they arrive on time, well even earlier than expected. That made me very happy!”

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Posted 1 year ago

“its better all the way around”

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Posted 1 year ago

“I LOVE THEM!!!!”

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Posted 1 year ago

“I went to a Gen mobile tent in downtown Jacksonville, FL, right by the DMV office. There was a guy named Jeffery and James helping me sign up for the phone that I wanted but was not able to get because it was so late in the day. The last piece of information that I needed was a W2 which was easy to get but I needed it sent from my employer. The process was taking a while and Jeffery seemed to be getting frustrated. There are a lot of people in town that know my family and wanted a phone there. Jeffery seemed to want to make friends with them by listening to them, letting them tell him what to say as well as making smart remarks to sign people up. As I was walking away I heard Jeffery make racist remarks as well as slander my name. His words as far as slander were, "Get out of here and go rape babies...". This was disheartening seeing as how our conversation started off as a pleasant one. James seemed to be level-headed and calm the whole time as he stood while Jeffery sat in a chair in the shade under the tent they were at.”

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Posted 1 year ago

“Only had phone for 2 weeks and they disconnected my phone.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“They are the worst when it comes to customer service you get people that are overseas that you can't even understand they have you do unnecessary things to try to update your phone and then when you turn around and request a supervisor you're on hold forever they really need to improve their services they also gave me a phone that's defective and now that T-Mobile had their outage I'm having issues with my phone and it requested numerous times for a call back or an email so I can't even make calls or receive calls they seem to ignore you that is poor customer service”

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Posted 1 year ago

“On Dec. 14, 2022, I had a reg. and a Gov. cell phone, and, on this day, they both went out of service. Later this day, I went to get a GenMobile cell phone which I thought would have cancelled out the other Gov. cell phone as I was told I qualified for a new cell phone and tablet, for which I pd. $60.00 cash, as I was not told such when purchased that this phone did not come with an adapter, which I then had to purchase costing $18.58 at Walmart. On Dec. 25, 2022, the GenMobile services were then disconnected as I am told the service I had was through the Lifeline Program, and how I could not have 2 services at the same time, through the Affordable Cares Program. The Agent that sold me the phone, gave me her name and phone number, saying that I could call if I had any questions, and every time called, it has a recording saying this number is not available and the mailbox is full. I have contacted GenMobile requesting a refund and was denied stating, they do not do refunds and how I need to contact the Agent, and they were not able to give me any additional contact information for the Agent. I now see there are many negative reviews and complaints about GenMobile and their services as this agent did say they have been active in MO since Sept. 2022. Today, I made 4-phone calls to GenMobile requesting a refund and 3-times the phone was disconnected after I was put on hold after requesting a refund. I am requesting a refund in full and a thorough investigation into this matter and perhaps should consider a possible class action lawsuit.”

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Posted 1 year ago

“I bought a phone through Genmobile several years ago. This past summer, with no notice to me they cancelled my account. When I tried to renew they sent a new SIM, which would not work (invalid sim). We found that though Genmobile provided the phone when I opened my account, the phone was locked for use with a Sprint sim only. Called Sprint as Genmobile directed, and was told they could not verify ownership of the phone and therefore could not unlock it. So, the phone is basically a brick. After several hours of talking to Gen and Sprint, Genmobile refused to take any responsibility for the error or assist in any meaningful way, as the tech's "supervisor" would not even take the time to discuss the issue with me. I cancelled the account and went elsewhere. When I had the account and it worked the service was spotty, with a lot of dead zones in rural areas.”

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Posted 1 year ago

“FREE MOBILE SERVICE See if you qualify for Unlimited Talk, Text and 7GB Data through the Federal Affordable Connectivity Program and a free smartphone from Gen Mobile!”

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Posted 1 year ago

“VERY VERY DISSATISFIED WITH THE CUSTOMER SERVICE LOCKED MY PHONE AND FORGOT CODE THEY TOLD ME ID HAVE TO BUY A PHONE”

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Posted 1 year ago

“I think Gen Mobile is fake Company! The Internet or Cellular data l have on my phone (account) , even when I’m not using data or it’s off steel they charge me! Data usage no matter what is going up!”

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Posted 1 year ago

Gen Mobile is rated 3.6 based on 322 reviews