Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.56

3.6 Rating 323 Reviews

65 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is all satisfying!!”

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Posted 4 years ago

“great assistance from customer service”

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Posted 4 years ago

“Network signal is poor!”

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Posted 4 years ago

Hi Mehdi, We are sorry to hear that you are receiving poor network signal. We will have a customer care representative reach out to troubleshoot your issue. If we cannot reach you, we have added this issue to your account so when you call or chat with us, our reps are aware of the issue. Sincerely, Jessica T.

Posted 4 years ago

“Online purchase process needs to be improved, but the service is great.”

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Posted 4 years ago

“Excellent Phone Plans!!! Very Very fantastic Customer Service. Cant be beat!!”

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Posted 4 years ago

“Good service, coverage works well. Purchasing is sometimes a bit difficult but customer support is quite responsive and can usually fix my problems.”

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Posted 4 years ago

“I needed help with a billing question. The agent was very prompt and helpful in our written exchange.”

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Posted 4 years ago

“Service is cheap and reliable.”

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Posted 4 years ago

“Great customer service and low prices! I love that you will get a discount if you pay for 3 months in advance.”

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Posted 4 years ago

“Excellent service, cost, and plans. I always recommend to my friends”

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Posted 4 years ago

“Service has been very good. I like the choice of payment plans.”

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Posted 4 years ago

“For what we use the phone for, it's been an excellent service”

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Posted 4 years ago

“Very nice service, it would be better if they provide more internet.”

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Posted 4 years ago

“The plans are reasonable and the service seems to work. I do not like that they make it look like you can pay quarterly and get a reduced rate. That is just a teaser plan to get you to sign up. After 3 months they raise it to the regular rate. I also don't like that you must use the app to do anything. I want to get a bill and then set up autopay :(”

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Posted 5 years ago

“very good , clear for international call to mobile, 🌺🌸💐🌷”

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Posted 5 years ago

“Just started my service, I hated Virgin Mobile's Customer service and site usage so I wanted to switch to something cheaper and where I could use my current phone. So far so good. Customer service was amazing! Thank you Bianca! Activating my own device was quick and easy to my surprise.”

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Posted 5 years ago

“Totally useless. Spent 7 weeks trying to transfer my number and constantly promised "we'll call you back in 20 mins, 30 mins, 1 hour" and they never did. They just gave up on it & I give up on them.”

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Posted 5 years ago

Hi Andrew, I'm very sorry that your number transfer took longer than usual. On average number transfers take no more than 48 hours once we submit the request but there are rare occasions where there are system delays on both ends which occurred in your case. Again, we sincerely apologize again for the delay you experienced. Sincerely, Jessica T.

Posted 5 years ago

“The customer service was great the plans are great and the service is great thank you for having me switch from Straight Talk”

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Posted 5 years ago

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Posted 5 years ago

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Posted 5 years ago

Gen Mobile is rated 3.6 based on 323 reviews