Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.18

3.2 Rating 381 Reviews

55 %

of reviewers recommend Gen Mobile

About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

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“With this company customers come first and services is great”

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Posted 4 years ago

“Everything good..”

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Posted 4 years ago

“I've been happy using your services. However, sometimes I don't receive text messages with and without pictures. Overall I like the service and have recommended you to friends.”

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Posted 4 years ago

Hi Reni, We glad you are enjoying our service. With regard to your picture message issue, please be aware that when you use up your allotted data, some features may be unavailable depending on the type of phone you are using. • Basic phone - group texts and picture/video messaging will not be available. • Android smartphone - group texts and picture/video messaging will not be available. • iPhones - if connected to Wi-Fi, group text and picture/video messages can only be sent to other Apple devices (iPhone, iPad, Mac, etc.) using iMessage. If you do not have any cellular data left (and are not connected to Wi-Fi) and have iMessage turned on, normal text messages will not send or receive if you are out of data. You must disable iMessage for regular texting to work. We recommend you download our Gen Mobile Care app to track your data usage. If you still have issues, please call or chat with us so we can troubleshoot your issue. We appreciate and thank you for your feedback. Sincerely, Jessica T.

Posted 4 years ago

“I have enjoyed using Gen Mobile since I began last summer. No issues, great coverage.”

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Posted 4 years ago

“I have no problem with Gen Mobile. Service has been great. No drop calls.”

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Posted 4 years ago

“Basic service, but very reliable. No billing issues-- ever!”

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Posted 4 years ago

“Great coverage and easy setup.”

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Posted 4 years ago

“I have never had a problem with Gen Mobile. And the price is right.”

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Posted 4 years ago

“I love using Gen Mobile! I get all of the reliability of a big name cell carrier with low costs and no contracts. I have recommended this service to several people who complain about the high price of other plans.”

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Posted 4 years ago

“This service has been problematic, and the customer service was not helpful at all.”

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Posted 4 years ago

Hi Anna, We are very sorry for the trouble you are experiencing. We have asked customer care to reach out to help you resolve your issue. We appreciate your feedback and thank you for bringing your issue to our attention. Sincerely, Jessica T.

Posted 4 years ago

“I'm extremely pleased with Gen Mobile. Associates are knowledgeable, helpful, and will work with you to resolve issues.”

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Posted 4 years ago

“Good line quality, good customer service.”

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Posted 4 years ago

“Affordable service on sprint network. Easy to use and great costumer service.”

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Posted 4 years ago

“I found the customer service was very knowledgeable for turning on the service or when I had to switch device!”

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Posted 4 years ago

“No perceivable difference from the service I had with Sprint, for a much lower cost. Customer service was very helpful when I initially bought the wrong plan on accident, and auto-pay has been hassle free.”

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Posted 4 years ago

“Good price & friendly customer support.”

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Posted 4 years ago

“Good service, I was able to keep my old number, and way cheaper than my old sprint plan. Awesome!”

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Posted 4 years ago

“Never had any issues”

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Posted 4 years ago

“The only problem I have with Gen Mobile is that I don't get very good reception with Sprint in our area.”

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Posted 4 years ago

“Good for me”

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Posted 4 years ago

Gen Mobile is rated 3.2 based on 381 reviews