Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.56

3.6 Rating 323 Reviews

65 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Muy bueno El servicio”

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Posted 3 years ago

“Good plan for low data needs. I like the ability to purchase economical international dialing credit.”

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Posted 3 years ago

“Gen mobile worked well as a low cost provider. There were a few small connection issues at the beginning but were worked out quickly.”

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Posted 3 years ago

“excellent customer service, support, responsive excellent customer service, support, responsive”

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Posted 3 years ago

“1. The Gen Care App does not allow you to change accounts if your number changes. 2. The renewal options on the webpage (shopify) are not visible and no search function is available. 3. The ability to re-order from a previous order is not available either. This forces a person to speak to a representative every time a renewal is need.”

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Posted 3 years ago

“Gen Mobile service is OK.”

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Posted 3 years ago

“Stable and fast”

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Posted 3 years ago

“good service reasonable price”

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Posted 3 years ago

“Very reliable”

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Posted 3 years ago

“Just there is a desire for better service, there are places ib the Tampa Bay area that are weak. Other than that I am well pleased!”

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Posted 3 years ago

Hi Steven, Thank you for your feedback! Sorry to hear that some places in Tampa Bay are weaker. We wanted to let you know that Gen Mobile also offers the T-Mobile network. If you are interested in trying it out to see if this fixes your spotty coverage issue, please chat or call our customer care team and they can help switch you over! Cheers, The Gen Mobile Care Team

Posted 3 years ago

“Reasonable customer service when I use the chat, some better than others. Same with telephone calls. Good value. Service dropped 1 time and was back to normal next day. Good international connections.”

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Posted 3 years ago

“I appreciate the low plan options. Would give it 5 stars if Gen mobile worked with phones bought outside the US, and if totals (when renewing plans) would show the tax being charged. It’s misleading to not see this until you look at your credit card statement.”

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Posted 3 years ago

“Overall the service is good. Sometime the support cannot fix the issue then would take long time to getthe support,”

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Posted 3 years ago

Hi Ping, Thank you for your feedback! I apologize that support did not resolve your technical issues in a timely manner. We are looking into your case to see what we can learn from it to improve our resolution time. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“Does a fine job”

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Posted 3 years ago

“Good price with good value. With international call available.”

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Posted 3 years ago

“We bought Gen Mobile Kyocera Dura XTP E4281 Pre-owned phone and and 3 month unlimited talk and text plan. We are happy with Gen Mobile products. Phone is working great: sound is clear and loud.”

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Posted 3 years ago

“Very cheap and functional. Perfect mobile carrier for me.”

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Posted 3 years ago

“Gen Mobile is my lifeline to the outside world.”

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Posted 3 years ago

“Gen Mobile has good customer service and I like there affordable 3 month plan”

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Posted 3 years ago

“It is the best phone company if you like to call out side of the country. $15 for unlimited call and text is perfect for my mom. Sometimes I can hear Double sounds that is the only thing is annoying. It is happening after gen move to GSN.”

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Posted 3 years ago

Hi Shawn, Thank you for your feedback! Please let us know if you mom is still hearing double sound. We will have our customer care team reach out to help her reset her network or troubleshoot to see if this will resolve the issue. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

Gen Mobile is rated 3.6 based on 323 reviews