Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.18

3.2 Rating 381 Reviews

55 %

of reviewers recommend Gen Mobile

About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

Visit Website

Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

Write Your review

Tell us how Gen Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Makes me a Happy Camper. Thanks Guys.”

Helpful Report

Posted 4 years ago

“Awesome service, super cheap for the price. I bought two international service for my parents and they loved it so far.”

Helpful Report

Posted 4 years ago

“Good price and no hasslws,consistent signal strength”

Helpful Report

Posted 4 years ago

“Very good value. Gen Mobile made mistakes, but these were eventually able to be fixed.”

Helpful Report

Posted 4 years ago

“Prices are great! Phone service is fine, although they're on Sprint so very spotty in some places. Customer service has always been adequate, although sometimes the wait to chat with someone is longer than I'd prefer. All in all, I'm satisfied with what I pay for it.”

Helpful Report

Posted 4 years ago

“Great connectivity!”

Helpful Report

Posted 4 years ago

“Could still improve the range .. since the voice is not clear through out the call. But compare to last year it's better”

Helpful Report

Posted 4 years ago

Hi Jeevitha, We thank you and appreciate your feedback on our service. We are very sorry to hear that you are experiencing voice clarity with our service. We have asked our customer care representatives to reach out to troubleshoot the issue. Here are some other suggestions to look into: If you have Wi-Fi calling enabled on your phone, the clarity of your voice calls would depend on your Wi-Fi signal when you are connected to Wi-Fi. If this is not the case, we can try to reset your network settings to see if this may clear up your signal issues. Please give us a call or chat with us. We look forward to assisting you. Sincerely, Jessica T.

Posted 4 years ago

“Service is great when it works. Took forever to get texting images to work and it recently stopped working once again.”

Helpful Report

Posted 4 years ago

Hi Joseph, We are very sorry to hear that you are having issues with receiving picture messages. We have asked our customer care representative to reach out to you to troubleshoot your phone. We hope it has been resolved. If not, please try dialing ##72786# to reset your network settings on your phone. Hopefully, this will resolve your picture messaging issue. We appreciate your feedback and thank you for bringing your issue to our attention. Sincerely, Jessica T.

Posted 4 years ago

“Fast customer service and very helpful”

Helpful Report

Posted 4 years ago

“Gen Mobile offers personable one-on-one customer service, and represents one of the best values in Cell Phone plans. Limited service area is the only significant draw-back to Gen Mobile. Their offerings of low-cost plans and good options make them good, their polite and helpful representatives make them great. Thank You!”

Helpful Report

Posted 4 years ago

“Competitively priced, good service, and easy to use app.”

Helpful Report

Posted 4 years ago

“Gen Mobile is awesome. Easy to use, very affordable and plenty of plan options.”

Helpful Report

Posted 4 years ago

“Good and cheap”

Helpful Report

Posted 4 years ago

“good service at a great price”

Helpful Report

Posted 4 years ago

“I've been a Gen Mobile customer for 4 months and I am very pleased with the phone service. I also bought the phone through Gen mobile web site. I am saving money compared with previous service I had. Keep up the good work and thank-you.”

Helpful Report

Posted 4 years ago

“I have been with Genmobile for 4 months, never had an issue. I did call oversea quite alot and Genmobile is a greatest choice. Highly recommened”

Helpful Report

Posted 4 years ago

“Gen Mobile is an extremely good deal.”

Helpful Report

Posted 4 years ago

“Best deal for great services in the Washington, DC area!”

Helpful Report

Posted 4 years ago

“Great service!”

Helpful Report

Posted 4 years ago

“The customer service was good and explained why my plan didn't allow pictures to come through.”

Helpful Report

Posted 4 years ago

Hi Caleb, We are sorry to hear that you are not able to send or receive photos. In order to send MMS (multi-media messages such as pictures, videos or group text), you need a plan with data. We noticed that you recently renewed your plan to our $10 unlimited talk and text without data. Would you like to switch to a data plan? We will have a customer care representative reach out to troubleshoot your issue. If we cannot reach you, we have added this issue to your account so when you call or chat with us, our reps are aware of the issue. Sincerely, Jessica T.

Posted 4 years ago

Gen Mobile is rated 3.2 based on 381 reviews